Solutions To Common Problems; Surface Burners Do Not Light; Burner Flame Only Lights Half Way Around Burner; Burner Flame Is Orange - Electrolux Gas cooktop Use And Care Manual

Solutions to common problems

Before you call for service, review the following list. It may save you time & expense. The list includes
common occurrences that are not the result of defective workmanship or materials in this appliance.
Problem Solution
Surface burners
• Surface control knob has not been completely turned to
do not light.
Surface Control knob to
control knob to desired fl ame size.
• Be sure gas supply valve is open.
• Burner ports are clogged. Clean burner. See Cleaning the burner grates, burner
caps, burner heads in general care & Cleaning section. With the burner off,
clean ports with a small-gauge wire or needle.
• Power cord is disconnected from outlet (Electric ignition models only). Be sure
cord is securely plugged into the outlet.
• Electrical power outage (electric ignition models only). Burners can be lit
manually. See Setting Surface Controls in this Use and Care Guide.
Burner fl ame only • Burner ports are clogged. With the burner off, clean ports by using a small-
lights half way gauge wire and needle.
around burner
• Moisture is present after cleaning. Lightly fan the fl ame and allow burner to operate
until fl ame is full. Dry the burners thoroughly following instructions in the General
Cleaning section.
Burner fl ame is • Dust particles in main line. Allow the burner to operate a few minutes until fl ame
orange turns blue.
• In coastal areas, a slightly orange fl ame is unavoidable due to salt air.
Scratches or • Coarse particles (such as salt or sand) are between cooktop and utensil.
abrasion on Be sure cooktop surface and bottom of utensils are clean before use. Small
ceramic glass scratches do not affect cooking and will become less visible with use.
cooktop surface
• Cleaning materials not recommended for glass ceramic cooktop have been
used. See Ceramic-Glass Cooktop section in this Use and Care Guide.
Metal marks on • Sliding or scraping of metal utensils on cooktop surface. Do not slide metal
ceramic glass utensils on cooktop surface. Use a mildly abrasive cleanser to remove marks.
Brown streaks • Boilovers have cooked onto surface. Use razor blade scraper to remove soil.
and specks on See instructions under General Care & Cleaning.
ceramic glass
• Cleaning materials not recommended for ceramic-glass cooktop have been
used. Use recommended cleaners and cleaning method. See Ceramic Glass
Cooktop section in this Use and Care Guide.
Areas of • Mineral deposits from water and food. Wet surface with water and sprinkle on
discoloration on a cooktop cleaning creme, Scrub with a clean damp paper towel until the stain
ceramic glass disappears. Wipe remaining paste away, then apply a small amount of cooktop
cleaning creme and polish with a clean paper towel. Use cookware with clean,
dry bottoms. See Ceramic Glass Cooktop section in this Use and Care Guide.
Questions or for service call:
Before you call
and push in and until burner ignites and then turn
1-877-4ELECTROLUX
position. Turn the
(1-877-435-3287)
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