About The Support Ticket; Reinstall The Nos; Verify Netserver Date And Time - HP D5970A - NetServer - LCII Installation Manual

Chapter 5

About the Support Ticket

The Support Ticket is a text file you can create in HP DiagTools. It lists the
hardware detected and the test results from HP DiagTools. The HP NetServer
DiagTools Error Reference and User Guide describes the Support Ticket and
how to create it.
When you create a Support Ticket, you may be given a choice of
destinations for the file. You will be shown its filename and location. HP
recommends that, when doing a processor upgrade, you write the Support
Ticket to a flexible diskette.
Creating a Support Ticket overwrites any previous one written to the same
location. To preserve a Support Ticket, copy its file elsewhere, or remove
its diskette from the drive.
You can view a Support Ticket with a text editor or from within
HP DiagTools. You can also add your comments to the Support Ticket.
Save the Support Ticket for future reference and to communicate with your
support provider. Supply the Support Ticket when you communicate with your
reseller or HP support.

Reinstall the NOS

If you have added a second processor, you may have to reinstall your network
operating system (NOS) or install an additional NOS component before you can
use the additional processor. To determine whether you must reinstall your NOS
or add a NOS module or other NOS component, check the following:
NOS documentation
Readme file on the HP NetServer Navigator CD-ROM
Network Operating System Installation Instructions available in the
Configuration Advisor on the HP NetServer Navigator CD-ROM

Verify NetServer Date and Time

Restart the NetServer to run the NOS, and use it to verify that the date and time
set in the NetServer are current.
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Verification