Troubleshooting A Problem; Instant Support And Active Chat; Customer Advisories, Customer And Security Bulletins, And Customer Notices; Product Change Notifications - HP Z1 User Manual

Troubleshooting a problem

To help you troubleshoot problems with your system, HP provides the Business Support Center (BSC).
The BSC is a portal to an extensive selection of online tools. To access BSC and troubleshoot a problem
with the workstation, complete the following:
1.
Visit http://www.hp.com/go/workstationsupport.
2. Under the Business Support Center menu on the left, select Troubleshoot a problem.
3. Under Select your product (center window), select Workstations (under personal
computing).
4. Under Select your product, continue with selections as appropriate to the workstation series
and model, and to the problem you are troubleshooting.

Instant Support and Active Chat

HP Instant Support is a set of Web-based support tools that automate and speed up the resolution of
desktop computing, tape storage, and printing problems.
Active Chat enables you to electronically submit a support ticket to HP over the Web. When you submit
a support ticket, Active Chat collects information about the computer and pass it to an online support
specialist. The collection of information might take up to 30 seconds depending on the computer
configuration. When you submit a support ticket, you receive a confirmation message containing your
case ID, the support hours for your location, and the estimated time of response.
For more information about HP Instant Support and Active Chat and how to use them, go to
http://instantsupport.hp.com/.
NOTE:
This feature is not available on Linux.

Customer Advisories, Customer and Security Bulletins, and Customer Notices

To find advisories, bulletins, and notices:
1.
Visit http://www.hp.com/go/workstationsupport.
2.
Select the desired product.
3. Under Resources for <your selected product>, select See more....
4. Under Self-Help resources: in the center of the window, choose the desired action and
appropriate information in the scroll list to view the index.

Product Change Notifications

Product Change Notifications (PCNs) are proactive notifications for product changes occurring within a
30-60 day window of the effective date of the change in the manufacturing process. PCNs give
customers advanced notice of changes to their product, such as an updated BIOS version that they may
need to qualify prior to the change taking place. The latest PCNs are located at:
go/workstationsupport.
http://www.hp.com/
HP troubleshooting resources and tools
33