Troubleshooting A Problem; Instant Support And Active Chat; Customer Advisories, Customer And Security Bulletins, And Customer Notices; Product Change Notifications - HP Z1 G2 User Manual

Troubleshooting a problem

To help you troubleshoot problems with your system, HP provides the HP Support Center. The HP
Support Center is a portal to an extensive selection of online tools. To access the HP Support Center
and troubleshoot a problem with the workstation, complete the following steps:
1. Visit http://www.hp.com/go/workstationsupport.
2. Select the desired product.
3. Under Select a product, select your product.
4. On the Troubleshoot a problem page, select the problem that you are troubleshooting.

Instant Support and Active Chat

HP Instant Support is a set of web-based support tools that automate and speed up the resolution of
problems concerning desktop computing, tape storage, and printing.
Active Chat enables you to electronically submit a support ticket to HP over the web. When you
submit a support ticket, Active Chat collects information about the computer and passes it to an
online support specialist. The collection of information might take up to 30 seconds, depending on the
computer configuration. When you submit a support ticket, you receive a confirmation message
containing your case ID, the support hours for your location, and the estimated time of response.
For more information about HP Instant Support and Active Chat and how to use them, go to
http://instantsupport.hp.com/.
NOTE: This feature is not available for Linux.

Customer Advisories, Customer and Security Bulletins, and Customer Notices

To find advisories, bulletins, and notices:
1. Go to www.hp.com/go/workstationsupport.
2. Select a product.
3. Under the Knowledge Base heading, select Advisories, Bulletins & Notices.
4. Review the list of advisories, bulletins and notices, and select an item for viewing.

Product Change Notifications

Product Change Notifications (PCNs) are proactive notifications for product changes occurring within
a 30-60 day window of the effective date of the change in the manufacturing process. PCNs give
customers advanced notice of changes to their product, such as an updated BIOS version that they
may need to qualify prior to the change taking place. To view a list of PCNs, see the section called
"Customer Advisories, Customer and Security Bulletins, and Customer Notices."
52 Chapter 8 Diagnostics and minor troubleshooting