Nortel BCM 4.0 Manual page 76

76 Chapter 4 Troubleshooting
The Message Waiting Indicator is active but there is no new message
The subscriber's telephone Message Waiting Indicator is activated but there is no new message in
the subscriber's Desktop Inbox. This discrepancy can occur because messages are downloaded
from the Business Communications Manager with the same frequency as e-mail messages (this
applies only to Lotus Notes subscribers).
1
To adjust the frequency, on the File menu, select Tools.
2 Click User Preferences and click Mail.
3 Change the Check for mail every __ minutes setting.
4
If you want to check for mail immediately, on the Actions menu, select Refresh CallPilot
Message List.
A reply to a message sent from Eudora is rejected on an AMIS network
A reply to a message cannot be sent over an AMIS network. The message is rejected because
autotext is placed at the start of the message.
1
Open the Eudora.ini file using a text editor, such as Notepad.
2 Under the [Settings] statement, add these lines:
ReplyAllAttribution=
ReplyAttribution=
3 On the File menu, click Save to save the settings.
Unified Messaging does not work properly for subscribers who use
ICQ Express with Outlook
Unified Messaging is incompatible with the ICQ Express add-on for Microsoft Outlook. Advise
the subscriber to remove the ICQ Express add-on. Removing this add-on does not affect the
operability of ICQ, it only removes the ICQ content from Outlook.
To remove the ICQ Express add-on:
1
Start Microsoft Outlook.
2 On the Tools menu, select Options.
3 Click the Other tab and select Advanced Options.
4
Click the COM Add-Ins button.
5
Select ICQ Express and click the Remove button.
Unified Messaging and ICQ will now both operate as expected.
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