Nortel SRG200 Configuration Manual
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Nortel SRG200 Configuration Manual

Nortel SRG200 Configuration Manual

Release 1.5 survivable remote gateway
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Download this manual See also: Configuration Manual
SRG200/400 Release 1.5 Configuration Guide
BCM 4.0
Business Communications Manager
Document Status: Standard
Document Version: 03.02
Part Code: N0075588
Date: December 2007

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Summary of Contents for Nortel SRG200

  • Page 1 SRG200/400 Release 1.5 Configuration Guide BCM 4.0 Business Communications Manager Document Status: Standard Document Version: 03.02 Part Code: N0075588 Date: December 2007...
  • Page 2 Nortel Networks. Trademarks Nortel, the Nortel logo, and the Globemark are trademarks of Nortel Networks. Microsoft, MS, MS-DOS, Windows, and Windows NT are trademarks of Microsoft Corporation. All other trademarks and registered trademarks are the property of their respective owners.

  • Page 3: Table Of Contents

    Getting started ..........9 Introducing SRG200/400 Release 1.5 ......15 To enable the SRG200/400 Release 1.5 application 15...
  • Page 4 Telephone features in normal and local mode ..... . 89 Glossary ........... . . 97 Index .

  • Page 5: Contents

    SRG200/400 Release 1.5 terminology ........
  • Page 6 Firmware upgrade ........... . 50 Firmware supported by SRG200/400 Release 1.5 ......50 Release 4.5 firmware upgrade procedure .
  • Page 7 Index ............99 SRG200/400 Release 1.5 Configuration Guide...
  • Page 8 Contents N0075588 N0075588...

  • Page 9: Getting Started

    The SRG200/400 Release 1.5 provides a cost-effective VoIP business continuity solution for small branch offices. The SRG200/400 Release 1.5 is supported on CS 1000 call servers only, with Succession 3.0, CS 1000 Release 4.0 or 4.5. The SRG200/400 Release 1.5 uses the BCM200 or BCM400 hardware.
  • Page 10 Mobile voice client Network alternate route selection Network bandwidth management Public switched telephone network Quality of service Special number Survivable remote gateway Trunk anti-tromboning Trunk steering codes Uniform dialing plan Vacant number routing Voice over internet protocol Virtual private network...

  • Page 11: Symbols And Conventions Used In This Guide

    Warning: Alerts you to ground yourself with an antistatic grounding strap before performing the maintenance procedure. Warning: Alerts you to remove the main unit and expansion unit power cords from the AC outlet before performing any maintenance procedure. Chapter 1 Getting started SRG200/400 Release 1.5 Configuration Guide...

  • Page 12: Related Publications

    Chapter 1 Getting started These conventions and symbols are used to represent the Business Series Terminal display and dialpad. Convention Word in a special font (shown in the top line of the display) Underlined word in capital letters (shown in the bottom line of a two-line display telephone) Dialpad buttons These text conventions are used in this guide to indicate the information described.

  • Page 13: How To Get Help

    To access some Nortel Technical Solutions Centers, you can use an Express Routing Code (ERC) to quickly route your call to a specialist in your Nortel product or service. To locate the ERC for your product or service, go to: http://www.nortel.com/erc...
  • Page 14 Chapter 1 Getting started N0075588 N0075588...

  • Page 15: Introducing Srg200/400 Release 1.5

    Chapter 2 Introducing SRG200/400 Release 1.5 The SRG200/400 Release 1.5 is a software application that leverages the BCM 4.0 platform using the BCM200/400 hardware. It is optimized to provide feature transparency to the main office call server and to act as a survival remote gateway in a branch office environment.

  • Page 16: To Verify That The Srg200/400 Release 1.5 Has Been Successfully Created

    The keycode file is applied and you are prompted to reboot the system. Note: You must perform a hard reboot of the system. Power the system off and on. To verify that the SRG200/400 Release 1.5 has been successfully created Launch BCM Element Manager.

  • Page 17: Comparison Of Srg200/400 Release 1.5 And Bcm 4.0 Features

    Comparison of SRG200/400 Release 1.5 and BCM 4.0 features Table 4 compares SRG200/400 Release 1.5 and BCM 4.0 features. Table 4 Comparison of BCM 4.0 and SRG200/400 Release 1.5 Item MBMs Digital telephone sets FCAPS Network Configuration Manager Telset Administration...

  • Page 18: Srg200/400 Release 1.5 Terminology

    Note: Throughout this document, the IP Phones in this list are referred to collectively as IP Phones. The SRG200/400 Release 1.5 is positioned primarily to support IP telephones and clients. However, analog devices can be supported using analog station modules (ASM), or by using an analog terminal adapter (ATA2) in conjunction with a digital station module (DSM).
  • Page 19 Table 5 SRG200/400 Release 1.5 terminology (Sheet 2 of 3) Term Description Sets Can refer to actual telephones, or to the directory number (DN) assigned to the port to which a particular telephone is connected. Telephone EM: Configuration > Resources > Telephony Resources > IP & App Sets Mapping DN to Telephone EM: Configuration >...

  • Page 20: Coordination With The Main Office Call Server

    Coordination with the main office call server Configuration of the SRG branch office requires datafill at both the SRG and the main office call server. Main office configuration drives SRG configuration, and Nortel recommends that the main office activities be concluded before undertaking SRG configuration.
  • Page 21 VoIP trunk. The media path is set up directly between the branch user set and the voice gateway at the SRG. This means that these calls do not use any WAN bandwidth between the main office and the branch office after calls are established.

  • Page 22: Local Mode

    Chapter 2 Introducing SRG200/400 Release 1.5 Local mode In the event of a WAN failure or the call server at the main office becomes unavailable, the IP Phones in normal mode connect to the branch office in local mode. In local mode, the IP users connected to the SRG are under the control of the SRG.

  • Page 23: Srg Installation And Configuration Summary

    BCM 4.0 as an SRG. Information pertaining to generic BCM 4.0 practices and procedures is provided in the BCM 4.0 documentation suite. This suite is included on the SRG200/400 Release 1.5 CD, and specific documents are referenced in the SRG200/400 Release 1.5 Configuration Guide where applicable.
  • Page 24 Figure 3 on page 25 provides a process map for installing and configuring an SRG200/400 Release 1.5. The procedures in the SRG200/400 Release 1.5 Configuration Guide assume that the following activities have been completed: • The BCM 4.0, including media bay modules, cabling, telephones, and peripherals, have been installed.

  • Page 25: Process Map For Installing And Configuring An Srg

    BCM 4.0 Installation and Maintenance Guide and the BCM 4.0 Administration Guide as required for detailed instructions). Create the SRG as per the SRG200/400 Release 1.5 Configuration Guide. Complete the initial installation, connect the SRG to the LAN (as required) and WAN (to main office), and test the SRG system, as per the BCM 4.0 Installation...
  • Page 26 Chapter 2 Introducing SRG200/400 Release 1.5 N0075588 N0075588...

  • Page 27: Task Summary

    Chapter 3 Task summary The task summary offers a high level, chronological review of the tasks required to configure the SRG200/400 Release 1.5. The paths (Xxxx > Yyyy > Zzzz) direct you to the appropriate BCM Element Manager panels. Foundation configuration Foundation configuration refers to configuration that is done as part of BCM 4.0 foundation...

  • Page 28: Ip Telephone Configuration

    Verify the line pool assignment of VoIP trunks. In the default configuration, the VoIP trunks are assigned to line pool BlocA. Instructions in the SRG200/400 Release 1.5 Configuration Guide assume that the default configuration has been maintained. Configuration > Telephony > Lines > Active VoIP Lines > Active VoIP Lines table > Line column >...

  • Page 29: Dialing Plan Configuration

    “Configuration settings for redirected phones” on page 59 “Private dialing plan” on page 66 “Meridian Customer Defined Network (MCDN)” on page 68 “QoS settings (codec, jitter buffer, and related items)” on page 69 SRG200/400 Release 1.5 Configuration Guide Chapter 3 Task summary...

  • Page 30: Call Routing Configuration

    Chapter 3 Task summary Enable or disable fallback. Configuration > Resources > Telephony Resources > Modules panel > IP Trunks row > H323 Settings tab or SIP Settings tab Internal References: “Configuring fallback” on page 71 “Call routing: providing access to the SRG PSTN” on page 75 External Reference: BCM 4.0 Networking Configuration Guide Configure gatekeeper settings.

  • Page 31: Redirection And Call Forward Configuration

    External Reference: What’s New for Communication Server 1000 Release 4.5 (553-3001-015) Redirection and call forward configuration Configure the main office settings. Configuration > Resources > Survivable Remote Gateway > S1000 Main Office Settings Internal Reference: Configure the IP terminal settings.
  • Page 32 Chapter 3 Task summary N0075588 N0075588...

  • Page 33: Cs 1000 Considerations

    Gateway 200/400 Release 1.5 guide provides information specific to the configuration of an SRG200/400 Release 1.5 on the CS 1000. This guide is included on the SRG200/400 Release 1.5 documentation CD for your reference. Access to other CS 1000 documentation may be required if personnel are not familiar with configuration of branch offices on the CS 1000.
  • Page 34 Chapter 4 CS 1000 considerations Table 6 Comparison of CS 1000 and SRG terms and contexts (Sheet 2 of 3) Term or Context Routing Numbering Plan ID Access codes (SRG: Destination codes) Network Class of Service Network Bandwidth Management Trunks N0075588 N0075588 CS 1000...

  • Page 35: Normal And Local Mode Overview

    Mode, providing services based on a limited SRG feature set, which has significant differences from the CS 1000 software. CS 1000 installer password The two passwords can be made the same. Refer to page SRG200/400 Release 1.5 Configuration Guide Chapter 4 CS 1000 considerations global password “Registration password” on...

  • Page 36: Recovery To Normal Mode

    Chapter 4 CS 1000 considerations If the main office Call Server fails and call processing services are provided by an Alternate Call Server, the SRG IP Phones reset and reregister with the Alternate Call Server and receive call processing services from it. If no Alternate Call Server is available, the SRG IP Phones go to Local Mode while the SRG attempts to find an Alternate Call Server by way of the NCS.

  • Page 37: Local Mode Operation

    SRG to route all calls not terminated locally by the SRG. These calls are routed over the VoIP trunks. If the VoIP trunks become unavailable, the calls are routed to the proper location using PSTN fallback. This feature is similar to the VNR feature on the Media Gateway 1000B (MG1000B).

  • Page 38: Bandwidth Management

    The SRG interoperates with the Network Bandwidth Management (NBWM) feature in a manner similar to Media Gateway (MG) 1000B, though only G.711 and G.729 codecs are supported. At the SRG, a Virtual Private Network ID (VPNI) and Zone ID are entered with values defined by the main office configuration (refer to ADBWM, and ACR”...

  • Page 39: To Configure The Srg For Nbwm And Adbwm

    Use Element Manager to enter these numbers in the appropriate fields at Configuration > Telephony > Dialing Plan > Private Network > Dialing Plan - Private Network panel > VoIP subpanel (see Figure 4 Dialing Plan - Private Network panel, VoIP subpanel Figure SRG200/400 Release 1.5 Configuration Guide Chapter 4 CS 1000 considerations...

  • Page 40: To Configure Alternative Call Routing On The Srg With Attendant Service

    Chapter 4 CS 1000 considerations To configure Alternative Call Routing on the SRG with Attendant service Complete the procedure, Refer to “Call routing: configuring for outgoing calls” on page 74 Networking Configuration Guide for more information. Obtain the ALTPrefix for the SRG (configured at the main office). Define a route to the main office Attendant over the PSTN.

  • Page 41: To Configure Alternative Call Routing On The Srg With Did Trunks

    When the SRG receives the ALTPrefix+DN digits from the main office, it looks up the destination code table, finds a match for the ALTPrefix, dumps the 3- digit ALTPrefix, appends the DN to the External Number and dials the External Number+DN. Chapter 4 CS 1000 considerations and the BCM 4.0 SRG200/400 Release 1.5 Configuration Guide...

  • Page 42: To Configure The Srg For Emergency Services Access

    Chapter 4 CS 1000 considerations Configuring for Emergency Services Access (ESA) The Nortel Communication Server 1000 Main Office configuration for Survivable Remote Gateway 200/400 Release 1.5 guide covers the procedures for configuring Emergency Services Access on both the SRG and the CS 1000. The information here expands on the SRG procedure in that guide.

  • Page 43: Cs 1000 Information For The Srg

    * Destination code for VoIP trunks is entered during configuration for advanced routing. Refer to routing: configuring for outgoing calls” on page ** For a UDP dialing plan, AC1 is the access code in the digit string <AC1> <LOC> <DN> SRG200/400 Release 1.5 Configuration Guide “Call...
  • Page 44 Configuration > Resources > Telephony Resources > Modules panel > Module type column: select IP Trunks > Details for Module: Internal details panel > Local Gateway tab > Gatekeeper Support subpanel > Alias names field (refer to “Configuring VoIP trunking” on page 71).

  • Page 45: To Datafill The S1000 Main Office Settings Panel

    LOC. Range: 0 to 34 To datafill the S1000 Main Office Settings panel In Element Manager, navigate to Configuration > Resources > Survivable Remote Gateway (see Figure Select the S1000 Main Office Settings tab.

  • Page 46: Configuring Ip Telephones For Redirection

    Chapter 4 CS 1000 considerations Configuring IP telephones for redirection Once an IP telephone at the SRG is configured (refer to automatically registers with the SRG (S1). To configure an IP telephone for redirection to the main office call server, SRG-specific datafill is required. The SRG-specific configuration includes: •...

  • Page 47: Datafilling The S1000 Ip Terminal Details Panel

    The field specifies the firmware version required by the main office. Required for telephone redirection. The field is the main office TN associated with the IP telephone. SRG200/400 Release 1.5 Configuration Guide “Configuring telephone (expand the field to read the...

  • Page 48: To Enter The Motn And Buid

    To enter the MOTN and BUID In Element Manager, navigate to Configuration > Resources > Survivable Remote Gateway. Select the S1000 IP Terminal Details tab (see Refer to the table of IP telephone numbers and models recorded in the table provided earlier in this section.

  • Page 49: Ip Telephone Settings

    Table 10 Configuration settings for redirected IP Phones Parameter S1 IP S1 Port S1 Action S1 Retry Count S2 IP S2 Port S2 Action S2 Retry Count Chapter 4 CS 1000 considerations Setting SRG IP address 7300 SRG IP address 7300 SRG200/400 Release 1.5 Configuration Guide...

  • Page 50: Firmware Upgrade

    Firmware supported by SRG200/400 Release 1.5 Table 11 lists the IP clients and related firmware versions supported on the SRG200/400. The SRG200/400 Release 1.5 column indicates the firmware versions included with the SRG software. The CS 1000 columns identify the version of firmware to use for specific releases.

  • Page 51: Setting Up Ip Telephones

    In Element Manager, navigate to Configuration > Resources > Telephony Resources. On the Modules panel, locate the Actual type column and select the IP & App Sets row (see Figure On the Details for Module: subpanel, select the IP Terminal Global Settings tab. SRG200/400 Release 1.5 Configuration Guide...
  • Page 52 Enter the password. If no password is entered, or the Enable global registration password is not selected, no password is required to configure the IP telephone. Note: Nortel recommends that you synchronize this password with the CS 1000 password. Table 12):...

  • Page 53: To Change Local Mode Indication

    On the Details for Module subpanel, select the IP Terminal Global Settings tab. The fields related to QoS are on the right side of the panel. Enter the appropriate values. Chapter 5 Setting up IP telephones “QoS settings (codec, jitter buffer, and related items)” on SRG200/400 Release 1.5 Configuration Guide...

  • Page 54: Configuring Telephone (Dn) Records

    VoIP trunks are assigned to line pool BlocA and the four PSTN trunks are assigned to line pool A. Refer to 400 Release 1.5” on page 15 N0075588 N0075588 Figure 9). The BCM 4.0 Networking Configuration Guide and for more information. “Introducing SRG200/...

  • Page 55: To Configure Dn Records For Redirected Ip Telephones

    Pool Access tab). 12 Assign a target line to the DN (Details for DN details panel > Line Pool Access tab). Refer to “SRG200/400 Release 1.5 terminology” on page 18 Note: At this point, you may want to configure the received numbers.
  • Page 56 Chapter 5 Setting up IP telephones Figure 9 All DNs panel 13 Select the Capabilities and Preferences tab. 14 On the Details for DN subpanel, select the Properties tab, then set Intercom Keys to 1 if required. 15 On the Details for DN subpanel, select the Button Programing Table tab. 16 Program the voice mail access button with the PSTN dialup for the main office voice message system.

  • Page 57: To Map Received Numbers To The Dn

    (that is, the VoIP trunks). This number is usually the same as the DN. Figure 10 Target Lines panel Chapter 5 Setting up IP telephones “SRG200/400 Release 1.5 terminology” on page SRG200/400 Release 1.5 Configuration Guide “Basic 18).

  • Page 58: To Configure Dhcp Settings For Srg Operation

    From the WINS node type pull-down menu and select H-node. In the Default gateway field, enter an address that meets the requirements of the SRG LAN. In the Lease time field, enter a value that meets the requirements of your system.

  • Page 59: Configuration Settings For Redirected Phones

    For more details on invoking test local mode refer to Chapter 5 Setting up IP telephones CS 1000 SRG IP address 7300 SRG IP address 7300 for more details. “S1000 Main Office Settings panel” on page SRG200/400 Release 1.5 Configuration Guide Table...

  • Page 60: Features In Local Mode

    Chapter 5 Setting up IP telephones Generally, you exit Test Local Mode by waiting for the feature to time out or by pressing the key with the Exit button ( test. If the phone does not have an Exit button, you must wait until the test times out. Note: For the WLAN Handsets 2210/2211, pressing the End key causes the phone to exit Test Local Mode.

  • Page 61: 911 Emergency Services Support

    SRG is routed back to the SRG’s local PSTN. Services Access (ESA)” on page 42 Emergency Services Access. Chapter 5 Setting up IP telephones “Configuring for Emergency includes a procedure for configuring the SRG for CS 1000 SRG200/400 Release 1.5 Configuration Guide...
  • Page 62 Chapter 5 Setting up IP telephones N0075588 N0075588...

  • Page 63: Setting Up The Private Voip Network

    SRG-specific configuration establishes the VoIP network (see Figure 11 IP networking, SRG to WAN, main office to WAN Branch office IP phones WLAN handsets Figure 12). IP network connections Software phones IP Networking SRG200/400 Release 1.5 Configuration Guide Figure 11). Main office IP phones...

  • Page 64: Branch Office

    Chapter 6 Setting up the private VoIP network Figure 12 VoIP path for SRG operation Branch office IP phones WLAN handsets Generic procedures for setting up a private network on the SRG are covered in the BCM 4.0 Networking Configuration Guide. Items to address when establishing the private VoIP network between the SRG and the main office are: •...

  • Page 65: Basic Parameters

    SRG operation. Typically, these parameters are specified as part of BCM 4.0 foundation activities; in most cases, their configuration is not covered in the SRG200/400 Release 1.5 Configuration Guide. Table 14 Basic parameters (Sheet 1 of 2)

  • Page 66: Private Dialing Plan

    For SRG operation, either a coordinated dialing plan (CDP) or a uniform dialing plan (UDP) can be configured. Nortel recommends CDP because it requires the least dialing manipulation between the SRG and the main office call server. The dialing plan choice also determines whether the DN on the SRG matches the BUID on the main office.

  • Page 67: Firewall Input And Output Filter Entries For Srg

    Destination Port 5000 Chapter 6 Setting up the private VoIP network Local mode IP telephones rtp/rtcp IP address range for Local mode IP telephones behind the firewall 5200-5201 51000-51184 SRG200/400 Release 1.5 Configuration Guide VoIP gateway SRG VoIP gateway IP 28000-28511...

  • Page 68: To Enable Mcdn Tat

    Telephony > Dialing Plan > Private Network > Dialing Plan - Private Network panel > MCDN subpanel (see Figure N0075588 N0075588 Local mode IP telephones rtp/rtcp IP address range for Local mode IP telephones behind the firewall 5200-5201 51000-51184 14). VoIP gateway SRG VoIP gateway IP 28000-28511...

  • Page 69: Qos Settings (Codec, Jitter Buffer, And Related Items)

    Chapter 6 Setting up the private VoIP network Table 16 to record the main office H323 settings SIP Settings Supported for IP telephones for local calls only. Refer to telephone codec and jitter settings” on page 53 SRG200/400 Release 1.5 Configuration Guide “IP for details.

  • Page 70: To Enter The Qos Settings For Voip Trunks

    Chapter 6 Setting up the private VoIP network Table 16 Main office QoS settings (Sheet 2 of 2) Media parameter Incremental payload size (yes/no) T.38 fax (yes/no) Force G.711 for 3.1k audio (yes/no) In Element Manager, enter QoS settings for VoIP trunks through the Telephony Resources panel. To enter the QoS settings for VoIP trunks In Element Manager, navigate to Configuration >...

  • Page 71: To Enable Fallback

    Enabled-TDM if you want all TDM calls to be able to fallback to PSTN trunks if connectivity to the main office is lost. select Disabled if fallback is not required. Chapter 6 Setting up the private VoIP network SRG200/400 Release 1.5 Configuration Guide...

  • Page 72: To Configure Gatekeeper Settings

    Chapter 6 Setting up the private VoIP network Figure 16 IP Trunks panel, H323 Settings Gatekeeper routing The gatekeeper routes the calls based on an internal numbering table. Ensure that the gatekeeper administrator has a list of the numbers that identify the SRG and the SRG PSTN. Examples: •...

  • Page 73: Line Pools

    Call routing is covered in depth in the BCM 4.0 Networking Configuration Guide. The instructions in the SRG200/400 Release 1.5 Configuration Guide are a cryptic abbreviation of that material, and only cover procedures that are specific to SRG operations; that is, for calls from redirected IP telephones.

  • Page 74: To Configure Routing For Outgoing Calls

    Chapter 6 Setting up the private VoIP network Call routing: configuring for outgoing calls To configure routing for outgoing calls Create a schedule. Access the Scheduled Services panel (Configuration > Telephony > Scheduled Services). b Select a Schedule (Sched 4, for example). Change the schedule name (optional).

  • Page 75: To Configure Remote Access Packages

    SRG PSTN, you need to define a destination code that accesses the PSTN line pool without an External Number. Frequently, this code is 9, but it does not have to be. Chapter 6 Setting up the private VoIP network SRG200/400 Release 1.5 Configuration Guide...

  • Page 76: To Configure Destination Codes For The Pstn

    Chapter 6 Setting up the private VoIP network The following procedure provides a basic PSTN routing setup. To configure destination codes for the PSTN Access the Dialing Plan - Routing panel (Configuration > Telephony > Dialing Plan > Routing) and select the Routes tab. Refer to the BCM 4.0 Networking Configuration Guide to: Add a new route (for the PSTN line pool).

  • Page 77: Main Office Information

    The SRG requires information about the main office call server that is not needed for a BCM 4.0. Element Manager accommodates this information with SRG-specific panels that are activated after the SRG200/400 Release 1.5 keycode is applied. The information required for these panels is specific to the main office call server External attendant support The SRG can use the BCM 4.0 Selective Line Redirection capability to provide an external...
  • Page 78 Chapter 6 Setting up the private VoIP network N0075588 N0075588...

  • Page 79: Considerations For Pstn Access And Analog Devices

    When the SRG IP telephones revert to local mode, the system discontinues Call Forward All Calls and calls are delivered directly to the SRG IP telephones at the SRG. “Call routing: SRG200/400 Release 1.5 Configuration Guide Figure...

  • Page 80: Considerations For Analog Devices

    Chapter 7 Considerations for PSTN access and analog devices Figure 17 Configuring manual and auto-answer lines for SRG operation Considerations for analog devices Consider the following for analog devices: • Basic operation Analog telephones and devices connected to the SRG always function as local telephones to the SRG.

  • Page 81: To Configure The Dns For Analog Devices

    Assign the target line to the telephone (Details for DN details panel > Line Pool Access tab). Chapter 7 Considerations for PSTN access and analog devices Figure 18), select the Line Access tab. Note: The Private OLI field (Priv. OLI) defaults to the DN. Do not change this number. SRG200/400 Release 1.5 Configuration Guide...
  • Page 82 Chapter 7 Considerations for PSTN access and analog devices Assign both the PSTN and VoIP trunk line pools to all telephones that are allowed to make calls over the PSTN or to the main office over the VoIP trunk. If you want the analog telephones to emulate local mode call functionality always, assign only the PSTN line pool to the analog devices.

  • Page 83: Troubleshooting

    If you want to block one or more IP telephones from calling outside the system, use Restriction filters and assign them to the telephones you want to block. Restriction filters are set up under Configuration > Telephony > Call Security > Restriction Filters. SRG200/400 Release 1.5 Configuration Guide...

  • Page 84: Ip Terminal Details

    Voice packets are exchanged using the default RTP: • Source port (output filters)/Destination port (input filters): 28000 through 28511 for the VoIP gateway. Output filter Destination IP is set to ALL. Input filter Destination IP is the IP address of the SRG local gateway. •...
  • Page 85 MO TPS has stopped. Major S1000 Indicates firmware required by the main office is not available in the SRG. Critical Indicates that a critical error caused the SRG process to terminate. SRG200/400 Release 1.5 Configuration Guide Chapter 8 Troubleshooting...

  • Page 86: Probable Causes For Redirection Failure

    Chapter 8 Troubleshooting Probable causes for redirection failure The IP telephone registration to the main office call server can fail due to improper configuration or lack of WAN connectivity. When a registration failure occurs, the error code and description is shown in the status field for the IP telephone in the IP Terminal Details field (refer to details”...

  • Page 87: To Manually Redirect An Ip Telephone To The Main Office

    Refer to the feature guides for the main office application for specific information about making calls and using features. “Configuring fallback” on page “IP terminal details” on page SRG200/400 Release 1.5 Configuration Guide Chapter 8 Troubleshooting “CS 1000 71. If you make...
  • Page 88 Chapter 8 Troubleshooting N0075588 N0075588...

  • Page 89: Telephone Features In Normal And Local Mode

    Appendix A Telephone features in normal and local mode The information provided here is designed for distribution to telephone users at the SRG. The SRG200/400 supports the following: • IP Phones 1120E and 1140E • IP Phones 2001, 2002, 2004, and 2007 •...

  • Page 90: Ip Phone 1120E In Local Mode

    Telephone features in normal and local mode • “IP Phone 1140E in Local mode” on page 91 • “IP Phone 2001 in Local mode” on page 91 • “IP Phone 2002 in Local mode” on page 92 • “IP Phone 2004 in Local mode” on page 92 •...

  • Page 91: Ip Phone 1140E In Local Mode

    Activate Test in Local mode Exit/Quit key: only active if MO set to Test in local mode Aug 6 9:43 am Local mode SRG200/400 Release 1.5 Configuration Guide Programmable label Activate Test in Local mode Autodials voice mail through PSTN...

  • Page 92: Ip Phone 2002 In Local Mode

    Telephone features in normal and local mode IP Phone 2002 in Local mode IP Phone 2004 in Local mode Exit/Quit key: only active if set to Test in local mode N0075588 N0075588 Transfer Lastnum Aug 6 9:43 am Local mode Autodials voice mail through PSTN Transfer Lastnum...

  • Page 93: Ip Phone 2007 In Local Mode

    Local Mode Autodials voice mail through PSTN Activate Test in Local mode Exit/Quit key: only active if MO set to Test in local mode Autodials voice mail through PSTN Activate Test in Local mode Programmable label SRG200/400 Release 1.5 Configuration Guide...

  • Page 94: I2050 Software Phone In Local Mode

    Telephone features in normal and local mode i2050 software phone in Local Mode Exit/Quit key: only active if MO set to Test in local mode Autodials voice mail through PSTN ATA extension features Analog telephones can be connected to the system through analog station modules or by installing an Analog Terminal Adapter (ATA) between the telephone and a digital station module.
  • Page 95 Ring Again Saved Number Redial Tones Transfer Trunk Answer Voice Call Voice messaging - Internal Access mailbox Leave a message SRG200/400 Release 1.5 Configuration Guide Activate Cancel LINK *78 LINK *72 LINK *2 LINK #2 LINK *67 LINK *809 LINK...
  • Page 96 Telephone features in normal and local mode N0075588 N0075588...

  • Page 97: Glossary

    SRG. The IP portal on each system that establishes the VoIP trunk. gateway An IP gateway protocol used by both the main office and the SRG to create VoIP H.323 trunking connections.
  • Page 98 Glossary The system that provides telephony services to redirected SRG IP telephones in main office, main normal mode. office call server Network Connection Server The NCS is an H.323 gatekeeper. It provides standard H.323 gatekeeper functionality, as well as support for branch office and virtual office features. The operating mode of the SRG when connectivity with the main office is normal mode established.

  • Page 99: Index

    60 overview 22 testing 59 troubleshooting 86 MCDN network settings 68 MO Access Code Length 45 MO TPS 47 Modes of operation 20 MOTN 47 network bandwidth management 38 networking private dialing plan 66 SRG200/400 Release 1.5 Configuration Guide...
  • Page 100 Index no connection, IP telephones 83 no speech path, IP telephones 84 Node ID 45 normal mode overview 20 Numbering Plan ID, main office 44 one-way speech path, IP telephones 84 Operating modes 20 optional programming 60 outside access remote package, VoIP trunks 75 overview local mode 22 normal mode 20...

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