Getting Help - Enterasys 6H302-48 User Manual

Getting Help

GETTING HELP
For additional support related to the module or this document, contact Enterasys Networks using
one of the following methods:
World Wide Web
Phone
Internet mail
FTP
Login
Password
To send comments or suggestions concerning this document, contact the Technical Writing
Department via the following email address: TechWriting@enterasys.com
Make sure to include the document Part Number in the email message.
Before contacting Enterasys Networks for technical support, have the following information
ready:
•
Your service contract number
•
A description of the failure
•
A description of any action(s) already taken to resolve the problem (e.g., changing mode
switches, rebooting the unit, etc.)
•
The serial and revision numbers of all involved products in the network
•
A description of your network environment (layout, cable type, etc.)
•
Network load and frame size at the time of trouble (if known)
•
The device history (i.e., have you returned the device before, is this a recurring problem, etc.)
•
Any previous Return Material Authorization (RMA) numbers
xiv About This Guide
http://www.enterasys.com/
(603) 332-9400
support@enterasys.com
ftp://ftp.enterasys.com
anonymous
your email address