IBM 88643RU - System x3850 - 8864 Service Manual page 95

v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v See Chapter 3, "Parts listing, Type 8864," on page 23 to determine which components are customer
replaceable units (CRU) and which components are field replaceable units (FRU).
v If an action step is preceded by "(Trained service technician only)", that step must be performed only by a
trained service technician.
Error code Description
00019501 Processor 1 is not functioning; check
processor LEDs.
00019502 Processor 2 is not functioning; check
processor LEDs.
00019503 Processor 3 is not functioning; check VRM
and processor LEDs.
Action
1. Reseat the following components:
a. Microprocessor tray
b. (Trained service technician only)
Microprocessor 1
2. Replace the following components one at a time,
in the order shown, restarting the server each
time.
a. (Trained service technician only)
Microprocessor 1
b. (Trained service technician only)
Microprocessor tray
1. Reseat the following components:
a. Microprocessor tray
b. (Trained service technician only)
Microprocessor 2
2. Replace the following components one at a time,
in the order shown, restarting the server each
time.
a. (Trained service technician only)
Microprocessor 2
b. (Trained service technician only)
Microprocessor tray
1. Reseat the following components:
a. Microprocessor tray
b. VRM 3
c. (Trained service technician only)
Microprocessor 3
2. Replace the following components one at a time,
in the order shown, restarting the server each
time.
a. VRM 3
b. (Trained service technician only)
Microprocessor 3
c. (Trained service technician only)
Microprocessor tray
79
Chapter 5. Diagnostics