IBM 88643RU - System x3850 - 8864 Service Manual page 92

v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v See Chapter 3, "Parts listing, Type 8864," on page 23 to determine which components are customer
replaceable units (CRU) and which components are field replaceable units (FRU).
v If an action step is preceded by "(Trained service technician only)", that step must be performed only by a
trained service technician.
Error code Description
303 Keyboard controller error.
1600 The baseboard management controller
failed BIST (built-in self-test).
1601 Systems-management adapter
communication error.
1602 Systems-management adapter
communication error.
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IBM System x3850 Type 8864: Problem Determination and Service Guide
Action
1. Reseat the following components:
a. I/O board
b. Keyboard
2. Replace the components listed in step 1 one at a
time, in the order shown, restarting the server
each time.
1. Update the BMC firmware (see "Updating the
firmware" on page 13).
2. Reseat the following components:
a. Microprocessor tray
b. I/O board
c. PCI adapters
3. (Trained service technician only) Replace the
microprocessor tray.
1. Make sure that the Remote Supervisor Adapter II
SlimLine is installed correctly.
2. Update the Remote Supervisor Adapter II
SlimLine firmware (see "Updating the firmware"
on page 13).
3. Update the BMC firmware (see "Updating the
firmware" on page 13).
4. Reseat the following components:
a. Microprocessor tray
b. I/O board
c. PCI adapter
5. (Trained service technician only) Replace the
microprocessor tray.
1. Make sure that the Remote Supervisor Adapter II
SlimLine is installed correctly.
2. Update the Remote Supervisor Adapter II
SlimLine firmware (see "Updating the firmware"
on page 13).
3. Update the BMC firmware (see "Updating the
firmware" on page 13).
4. Reseat the following components:
a. Microprocessor tray
b. I/O board
c. (Trained service technician only) PCI board
5. Replace the Remote Supervisor Adapter II
SlimLine.
6. (Trained service technician only) Replace the
microprocessor tray.