Silencing The Alarm; Service And Support - Eaton 9130 User Manual

8. Troubleshooting
8.2

Silencing the Alarm

Press any button on the front panel display to silence the alarm. Check the alarm condition and perform
the applicable action to resolve the condition. If the alarm status changes, the alarm beeps again,
overriding the previous alarm silencing.
8.3

Service and Support

If you have any questions or problems with the UPS, call your Local Distributor or your local service
representative and ask for a UPS technical representative.
Please have the following information ready when you call for service:
Model number
Serial number
Firmware version number
Date of failure or problem
Symptoms of failure or problem
Customer return address and contact information
If repair is required, you will be given a Returned Material Authorization (RMA) Number. This number
must appear on the outside of the package and on the Bill Of Lading (if applicable). Use the original
packaging or request packaging from the Help Desk or distributor. Units damaged in shipment as a
result of improper packaging are not covered under warranty. A replacement or repair unit will be
shipped, freight prepaid for all warrantied units.
For critical applications, immediate replacement may be available. Call the Help Desk for the
dealer or distributor nearest you.
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