Troubleshooting Charts; Memory Problems; Microprocessor Problems - IBM HS40 - BladeCenter - 8839 Installation And User Manual

Table 6. ServerGuide Setup and Installation CD (continued)
Symptom
The operating-system
installation program
continuously loops.
The ServerGuide program will
not start the operating-system
CD.
The operating system cannot be
installed; the option is not
available.

Troubleshooting charts

The following tables list problem symptoms and suggested solutions. See the
BladeCenter HS40 Type 8839 Hardware Maintenance Manual and Troubleshooting
Guide on the IBM BladeCenter Documentation CD or the IBM BladeCenter T
Documentation CD for more detailed troubleshooting charts. If you cannot find the
problem in the troubleshooting charts, run the diagnostic programs. If you have run
the diagnostic test programs, or if running the tests does not reveal the problem,
call for service.

Memory problems

Symptom
The amount of system
memory displayed is less
than the amount of physical
memory installed.

Microprocessor problems

Symptom
The blade server emits a
continuous tone during POST.
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BladeCenter HS40 Type 8839: Installation and User's Guide
Suggested action
Make more space available on the hard disk.
Make sure that the operating-system CD is supported by the ServerGuide program.
See the ServerGuide Setup and Installation CD label for a list of operating-system
versions that support the ServerGuide program.
Make sure that the operating system is supported on your server. If the operating
system is supported, either there is no logical drive defined (SCSI RAID systems)
or the ServerGuide System Partition is not present. Run the ServerGuide program
and make sure that setup is complete.
Suggested action
Make sure that:
v The memory modules are seated correctly.
v You have installed the correct type of memory.
v If you changed the memory, you updated the memory configuration in the
Configuration/Setup Utility program.
v All banks of memory are enabled. The server might have automatically disabled a
memory bank when it detected a problem, or a memory bank might have been
manually disabled.
Check in the POST error log for error message 289:
v If the DIMM was disabled by a system-management interrupt (SMI), replace the
DIMM.
v If the DIMM was disabled by the user or by POST, run the Configuration/Setup
Utility program and enable the DIMM.
v If this error remains, replace the DIMM.
If the problem remains, call for service.
Suggested action
The startup (boot) microprocessor is not working correctly.
Make sure that the startup microprocessor is seated correctly. If it is, replace the
startup microprocessor.
If the problem remains, call for service.