Troubleshooting - Intel SMALL BUSINESS SERVER Manual

Troubleshooting

In addition to problems and solutions listed below, see release notes.txt file provided on Small
Business Server Hardware Deployment CD for a list of known issues and workarounds.
Problem
Booting the System
System will not POST
No video, though fans are spinning
Operating system will not boot.
RAID Array
RAID Controller may report that
"Battery life is low" during POST.
This is likely a false warning if the
Battery Backup Unit is new.
Drives are not detected
An error occurs while reading the
configuration data on a drive.
BIOS reports that the RAID array is in
degraded mode.
One of the hard drives in RAID-5 array
has failed.
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Suggested Solution
Check that processor and DIMMs are fully seated in
their sockets
Check that DIMMs are correctly populated.
Check that J9H3 jumper is set to pins 1-2 (Normal
Operation mode).
If you are using KVM switch, connect keyboard, mouse, and
monitor directly to the system
Make sure that correct boot device is selected in the system
BIOS setup.
In RAID BIOS Console go to Adapter Properties
Click on Present link next to Battery Backup
If Voltage is shown as Good, click Reset button
Number of cycles should reset to zero and the warning
during POST should disappear.
Make sure that the cable ends are connected properly.
Make sure that the power cables to the hot swap
backplane are connected properly.
Change cables.
If everything fails, change the drive(s).
The drive is bad and needs to be replaced.
Make sure all physical drives are properly connected and
are powered on.
Reconnect, replace, or rebuild any drive that has failed.
Replace the failed drive with another drive that has the same
or greater capacity.