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Solution Brief
SyAM Software
Desktop Monitor*
Intel® vPro™ Technology
SyAM Software Desktop Monitor
and PCs with Intel
Company
Business Challenge
Technology Solution
Enhanced By
Reducing on-site visits and decreasing IT costs with improved remote
diagnostics, problem resolution, and remote power-up for PCs
SyAM Software is working with Intel to simplify manageability for managed service
providers (MSPs), and reduce service costs in the small- and medium-size business
market. The combination of SyAM Software Desktop Monitor* and Intel® vPro™
technology provides service technicians with increased visibility and manageability,
even if a PC is powered off or its operating system (OS) is unresponsive. This new
service level is delivered through powerful hardware capabilities built into PCs with
Intel vPro technology. The capabilities include "always-available" remote communi-
cation and event logs, remote power-up, remote boot, redirected boot, and console
redirection. MSPs can now use Desktop Monitor to remotely power up PCs, boot
systems from an image stored at the service center, and verify hardware and
software events through a persistent event log — regardless of the PC power
state or the state of the OS.
With Desktop Monitor and Intel vPro technology, MSPs can significantly reduce
on-site visits for problem resolution and improve the efficiencies of technicians.
In turn, this will allow MSPs to perform more work off-hours, improve remote
problem resolution for both hardware and software problems, and reduce service
costs in SMB environments.
vPro
®
SyAM Software, Inc, founded in 2003, is a leading enabler of management
technology for global system, appliance, information technology (IT) service
and solution providers.
Extend the benefits of improved remote management to the small-
and medium-size business (SMB) market.
SyAM Software Desktop Monitor*
Intel® vPro™ technology
1
*
Technology
™
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Related Manuals for Intel Software Desktop Monitor
Summary of Contents for Intel Software Desktop Monitor
- Page 1 Reducing on-site visits and decreasing IT costs with improved remote diagnostics, problem resolution, and remote power-up for PCs SyAM Software is working with Intel to simplify manageability for managed service providers (MSPs), and reduce service costs in the small- and medium-size business market.
- Page 2 Remote capabilities — always available One of the key benefits of Desktop Monitor and Intel vPro technology is that communication with — and remote manage- ment of — PCs is now possible anytime. The communication channel in PCs with Intel vPro technology is hardware-based and runs outside the OS.
- Page 3 In the future, SyAM Software plans to integrate additional capabili- ties of Intel vPro technology — such as “circuit breaker” and agent presence checking — into their managed solution. This will help SyAM Software deliver even more enterprise-level services to MSPs, and help improve service models and further reduce MSP costs.
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Page 4: For More Information
For more information about SyAM Software Desktop Monitor, visit www.syamsoftware.com PCs with Intel® vPro™ technology include Intel® Active Management Technology (Intel® AMT). Intel AMT requires the computer to have an Intel AMT-enabled chipset, network hardware and software, connection with a power source, and a network connection.
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