Page 1 ® xSeries 360 Type 8686 User’s Reference...
Page 3 IBM® xSeries 360 User’s Reference...
Page 4 149 and Appendix B, “Notices,” on page 159. First Edition (December 2001) © Copyright International Business Machines Corporation 2001. All rights reserved. US Government Users Restricted Rights – Use, duplication or disclosure restricted by GSA ADP Schedule Contract with IBM Corp.
Page 6 Viewing the System Event/Error log........113 IBM® xSeries 360: User’s Reference...
Page 7 Calling for service ..........150 IBM Statement of Limited Warranty Z125-4753-06 8/2000 .
Page 8 IBM® xSeries 360: User’s Reference...
Page 9: Safety
Vor der Installation dieses Produkts die Sicherheitshinweise lesen. Prima di installare questo prodotto, leggere le Informazioni sulla Sicurezza Les sikkerhetsinformasjonen (Safety Information) før du installerer dette produktet. Antes de instalar este produto, leia as Informações sobre Segurança. © Copyright IBM Corp. 2001...
Page 10 First, attach all cables to devices. First, remove power cords from outlet. Attach signal cables to connectors. Remove signal cables from connectors. Attach power cords to outlet. Remove all cables from devices. Turn device ON. viii IBM® xSeries 360: User’s Reference...
Page 11 Statement 2 CAUTION: When replacing the lithium battery, use only IBM Part Number 33F8354 or an equivalent type battery recommended by the manufacturer. If your system has a module containing a lithium battery, replace it only with the same module type made by the same manufacturer.
Page 12 The device also might have more than one power cord. To remove all electrical current from the device, ensure that all power cords are disconnected from the power source. IBM® xSeries 360: User’s Reference...
Page 13 Statement 8 CAUTION: Never remove the cover on a power supply or any part that has the following label attached. Hazardous voltage, current, and energy levels are present inside any component that has this label attached. There are no serviceable parts inside these components.
Page 14 IBM® xSeries 360: User’s Reference...
Page 15: Chapter 1. Introducing The Xseries 360 Server
ID labels 1. X-Architecture technology is an IBM design blueprint that takes full advantage of existing IBM technologies to build powerful, scal- able, and reliable Intel processor-based servers. For more information about X-Architecture technology, go to the World Wide Web at: http://www.pc.ibm.com/us/eserver/xseries/xarchitecture/index.html.
Page 16: Features And Specifications
Width: 440 mm (17.32 in.) — Server on: 8% to 80% • Weight: 25 kg (55 lb) to 31.7 kg IBM XA-32™ Chipset with integrated — Server off: 8% to 80% (70 lb) depending upon memory, I/O controller, and remote I/O configuration controller.
Page 17: Notices And Statements Used In This Book
The server combines: • X-Architecture technology X-Architecture technology is an IBM design blueprint that takes full advantage of existing IBM technologies to build powerful, scalable, and reliable Intel processor- based servers. For more information about X-Architecture technology, go to the Web at http://www.pc.ibm.com/us/eserver/xseries/xarchitecture/index.html.
Page 18 (LAN). • Remote expansion enclosure The addition of an optional, IBM RXE-100 Remote Expansion Enclosure provides up to twelve additional hot-plug PCI/PCI-X slots for PCI or PCI-X adapters. The enclosure can be managed through the Remote Supervisor Adapter, enabling remote operation over a network or a modem.
Page 19: Reliability, Availability, And Serviceability
Note: The latest level of basic input/output system (BIOS) code for the server is available through the World Wide Web. See “Getting information” on page 144 for the appropriate World Wide Web addresses. For more information about the ServerGuide CDs, see Chapter 4, “Using the ServerGuide™...
Page 20: Server Controls And Indicators
Status LED: Each hot-swap hard-disk drive has a status LED. If this amber LED is on continuously, the drive has failed. If an optional IBM ServeRAID™ adapter is installed in the server and the LED flashes slowly (one flash per second), the drive is being rebuilt.
Page 21: Operator Information Panel
The following illustration shows the indicators on the rear of the server. Remote Supervisor Adapter Ethernet port Ethernet TX/RX LEDs Remote Supervisor Adapter fault (amber) Ethernet link LEDs Remote Supervisor Adapter power LED (green) Ethernet port Ethernet Link LEDs: These LEDs (one for the Remote Supervisor Adapter, one for the network) indicate that the related Ethernet link is operational.
Page 22: Turning On The Server
The power LED comes on and the power-on self-test (POST) begins. If the server is turned on and a power failure occurs, it restarts automatically when power is restored. You can turn on the server remotely by means of the Remote Supervisor Adapter. IBM® xSeries 360: User’s Reference...
Page 23: Turning Off The Server
When you start the server for the first time after you add or remove an internal option or an external SCSI device, you might see a message telling you that the configuration has changed. The Configuration/Setup Utility program automatically starts so that you can save the new configuration information. See Chapter 3, “Configuring the server,”...
Page 24: Standby Mode
Note: Each operating system is different. Read all the documentation about shutting down the operating system before continuing. 2. Press the power-control button on the front of the server. You can put the server into standby mode remotely by means of the Remote Supervisor Adapter. IBM® xSeries 360: User’s Reference...
Page 25: Chapter 2. Arranging Your Workspace
The monitor lets hot air escape through vents. Blocking the air vents can cause overheating, which might result in a malfunction or damage. Place the server and monitor so that nothing blocks the air vents; usually, 15 cm (6 © Copyright IBM Corp. 2001...
Page 26: Electrical Outlets And Cable Lengths
• Keep power cords and cables neatly routed away from walkways and other areas where they might get kicked accidentally. For more information about power cords, see “Power cords” on page 163. IBM® xSeries 360: User’s Reference...
Page 27: Chapter 3. Configuring The Server
ServerGuide CDs The ServerGuide CDs provide software setup and installation tools that are specifically designed for your IBM server. Use these CDs during the initial installation of your server to configure basic hardware features and to simplify your network operating system (NOS) installation. (See Chapter 4, “Using the ServerGuide™...
Page 28: Using The Configuration/Setup Utility Program
1. You can press F1 to display help information for a selected menu item. 2. The choices on some menus might differ slightly, depending on the BIOS code version in the server. The following choices are available from the main menu: IBM® xSeries 360: User’s Reference...
Page 29 • System Summary Select this choice to display configuration information. This includes the type and speed of the microprocessors and the amount of memory that is installed. Changes that you make to configuration settings appear on this summary screen. You cannot edit the fields. This choice appears on both the full and limited Configuration/Setup Utility menus.
Page 30 Select this choice to set or change an administrator password. Attention: If an administrator password is set and then forgotten, it cannot be overridden or removed. You must have an IBM service technician replace the operator information panel card. The administrator password provides access to all choices on the Configuration/Setup Utility main menu.
Page 31 ServerGuide™ CDs,” on page 45 for additional information on the System Partition. — Boot Device Location Select this choice to determine whether the server boots from the system board SCSI device or from an adapter in an expansion slot. — PCI Slot/Device Information Select this choice to view system resources used by installed PCI/PCI-X devices.
Page 32: Using Passwords
3. Change the position of the jumper on J52 to bypass the power-on password check. You can then start the Configuration/Setup Utility program and change the power-on password. The following illustration shows the power-on password override jumper (J52) on the system board. IBM® xSeries 360: User’s Reference...
Page 33: Administrator Password
Attention: If an administrator password is set and then forgotten, it cannot be overridden or removed. You must have an IBM service technician replace the operator information panel card. The following table provides a summary of the password features.
Page 34: Remote-Control Security Settings
Press Esc to exit from the SCSISelect utility program. • Press the F5 key to switch between color and monochrome modes (if the monitor permits). 5. Follow the instructions on the screen to change the settings of the selected items; then, press Enter. IBM® xSeries 360: User’s Reference...
Page 35: Choices Available From The Scsiselect Menu
Choices available from the SCSISelect menu The following choices are available from the SCSISelect utility menu: • Configure/View Host Adapter Settings Select this choice to view or change the SCSI controller settings. To reset the SCSI controller to its default values, press F6; then, follow the on-screen instructions.
Page 36: Starting The Pxe Boot Agent Utility Program
If this choice is enabled, the message Press Ctrl+S to enter the setup menu will display on the screen under the initializing prompt. • Power Mgmt Select this choice to specify a power management protocol. IBM® xSeries 360: User’s Reference...
Page 37: Using The Serveraid™ Configuration Programs
Notes: 1. Use the default setting for Advanced Configuration and Power Interface (ACPI)- ® ® ® aware operating systems, such as Microsoft Windows 2000 and Windows NT 2. If the server is running a non-ACPI operating system, you must set this selection to Enable to use the Wake on LAN support.
Page 38: High-Performance Ethernet Modes
Priority Packet information is available on the IBM Networking Web site at http://www.ibm.com/networking/support. Priority Packet prioritizes traffic based on priority filters. These are parameters you assign to outgoing (transmit) packets.
Page 39 802.1p. • The adapters on these devices must support 802.1p. The Ethernet controller in the server, all IBM Netfinity 10/100 Ethernet Security Adapters, and IBM 10/100 Ethernet Server Adapters support 802.1p. • The adapter cannot be assigned to an adapter team.
Page 40: Setting Up The Remote Supervisor Adapter
Microsoft Windows NT and Windows 2000 blue-screen capture • Remote firmware update and access to critical server settings • Optional independent power, which enables around-the-clock access to the server even if the server is powered off IBM® xSeries 360: User’s Reference...
Page 41: Setup Requirements
CD. • To configure the remote alert recipients for Director over LAN or Director over modem, the remote alert recipient must be an IBM Director-enabled server with UM Server Extensions. • If you want to use a Web browser to access the Remote Supervisor Adapter remotely, the supported Web browsers and browser requirements are: —...
Page 42: Cabling And Configuring The Remote Supervisor Adapter
Remote Supervisor Adapter User’s Guide for the IBM Eserver xSeries 360 • This document explains how to configure and use an ASM network to manage the server remotely through either the Web-based interface or the text-based user interface. Cabling and configuring the Remote Supervisor Adapter This section explains how to cable and configure the Remote Supervisor Adapter.
Page 43 Table 2. Cabling tasks to enable remote access to the Remote Supervisor Adapter. User interface to Connection to Remote For the cabling procedure, Remote Supervisor Supervisor Adapter see: Adapter Text-based user interface Serial (COM) port “Cabling the serial (COM) port” using a modem or a null on page 30 modem...
Page 44 If you do not have a DHCP server on the network, complete the following steps to configure the Ethernet settings. 1. With the server turned off, insert the diskette with the downloaded utility program into the diskette drive; then, turn on the server. IBM® xSeries 360: User’s Reference...
Page 45 2. The utility starts automatically, displaying the Remote Supervisor Utility window. 3. Use the Up Arrow and Down Arrow keys (↑ and ↓) to select Configuration Settings; then, press Enter. The Configuration Settings window opens. 4. Use the arrow keys to select Ethernet Settings; then, press Enter. The Ethernet Settings window opens, as shown in the following illustration.
Page 46 Remote Supervisor Adapter and is always available for dial-in or dial-out alerting purposes. You cannot view the port using the operating system or any application. IBM® xSeries 360: User’s Reference...
Page 47 Note: To use this serial port, you must first install the ASM device drivers as described in “Installing Advanced System Management device drivers” on page 35. If the serial port is shared with the operating system, it is dedicated to the Remote Supervisor Adapter only while the server is turned off or during POST.
Page 48 9. Press Esc to return to the Utility program main window. 10. Use the arrow keys to select Exit Utility from the menu or press Esc to close the Utility program. 11. Remove the diskette from the diskette drive. The server restarts automatically. IBM® xSeries 360: User’s Reference...
Page 49 Hardware Wizard by selecting Cancel. ® 2. If IBM Netfinity Director, IBM Director, or UM Services is running on the server, stop the system-management application before proceeding. Complete the following steps to manually install the Windows 2000 ASM device drivers.
Page 50 Installing Novell NetWare ASM device drivers: Complete the following steps to install the ASM device drivers for the Novell NetWare operating system: Note: If IBM Netfinity Director, IBM Director, or IBM Netfinity Manager is running on the server, stop the system-management application before proceeding.
Page 51 3. Go to “Configuring the remote control password”. Installing SCO UnixWare ASM device drivers: Choose one of the following methods to install the SCO UnixWare ASM device drivers. Note: If IBM Netfinity Director or IBM Director is running on the server, stop it before proceeding. •...
Page 52: Using The Asm Interconnect Network
This interconnect network is used when Remote Supervisor Adapters, ASM processors, or ASM PCI Adapters cannot send an alert and must forward the information to another one of these devices to send the alert. IBM® xSeries 360: User’s Reference...
Page 53 ASM interconnect network. The most current level of firmware is available on the World Wide Web at http://www.ibm.com/pc/support. For more information on updating firmware, see the Remote Supervisor Adapter User’s Guide for the Eserver xSeries 360 on the Documentation CD.
Page 54 Category 5 or Category 3 Ethernet cables. Table 4 on page 41 lists some IBM Netfinity and IBM xSeries products, and indicates whether you need to use an ASM Interconnect module to set up the ASM interconnect network.
Page 55 Table 4. ASM interconnect network server list. Server Name ASM Interconnect module needed Netfinity 4500R Netfinity 5000 Netfinity 5500 Netfinity 5500-M10 Netfinity 5500-M20 Netfinity 5600 Netfinity 6000R Netfinity 7100 Netfinity 7600 xSeries 220 xSeries 232 xSeries 240 xSeries 330 The ASM interconnect module is required to link the Remote Supervisor Adapter to the microprocessor in the server.
Page 56 Remote Supervisor Adapter that is installed in an xSeries 360. Server 1 uses the LAN connection to forward system-management data generated by the other xSeries 360s in the ASM interconnect network bus to the remote system-management administrator. IBM® xSeries 360: User’s Reference...
Page 57 Remote system management administrator system Ethernet Remote Supervisor Adapter xSeries 360 Server 3 xSeries 360 Server 2 Note: A Remote Supervisor Adapter is xSeries 360 required in each server. Server 1 Interconnect modules Note: The ASM Interconnect module is connected to the RS485 port on the back panel of the Remote Supervisor Adapter in each server.
Page 58 Interconnect modules Note: A Remote Supervisor Adapter is required in each server. Note: The ASM Interconnect module is connected to the RS485 port on the back panel of the Remote Supervisor Adapter in each server. IBM® xSeries 360: User’s Reference...
Page 59: Chapter 4. Using The Serverguide™ Cds
If a later version of the ServerGuide software is available, you can download a free image of the software, or you can purchase the ServerGuide CDs. To download the latest ServerGuide software, see the ServerGuide page on the IBM Support Web site at: http://www.ibm.com/pc/qtechinfo/MIGR-4ZKPPT.html.
Page 60: Features At A Glance
CD or unzip files to any drive on • Detects installed hardware the server or another server on options and provides updated the network. device drivers for most adapters and devices. IBM® xSeries 360: User’s Reference...
Page 61: Setup And Configuration Overview
When you use the Setup and Installation CD, you do not need setup diskettes. You can use the CD to configure any supported IBM server model. The setup program checks the system BIOS code, Remote Supervisor Adapter, and other system hardware to determine whether system updates are available.
Page 62: System Partition
You can modify information on the diskettes as you use them to set up or update other servers. Note: Availability and function can vary by server model and by the hardware that is installed. IBM® xSeries 360: User’s Reference...
Page 63: Installing The Nos Without Serverguide
If you have already configured the server hardware and you decide not to use the ServerGuide program to install the NOS, download the latest NOS installation instructions by going to the IBM support site at http://www.ibm.com/pc/support on the World Wide Web and selecting the appropriate NOS information for the xSeries 360.
Page 64 IBM® xSeries 360: User’s Reference...
Page 65: Chapter 5. Installing Options
Back up all important data before you make changes to hard disk drives. • For a list of supported options for the xSeries 360 server, refer to http://www.ibm.com/pc/us/compat on the World Wide Web. System reliability considerations To help ensure proper cooling and system reliability, make sure that: •...
Page 66: Working Inside The Server With The Power On
Do not place the device on the server cover or on a metal table. • Take additional care when handling devices during cold weather because heating reduces indoor humidity and increases static electricity. IBM® xSeries 360: User’s Reference...
Page 67: Safety Information
Safety information Before installing this product, read the Safety Information. Antes de instalar este produto, leia as Informações de Segurança. Pred instalací tohoto produktu si prectete prírucku bezpecnostních instrukcí. Læs sikkerhedsforskrifterne, før du installerer dette produkt. Lees voordat u dit product installeert eerst de veiligheidsvoorschriften. Ennen kuin asennat tämän tuotteen, lue turvaohjeet kohdasta Safety Information.
Page 68 First, attach all cables to devices. First, remove power cords from outlet. Attach signal cables to connectors. Remove signal cables from connectors. Attach power cords to outlet. Remove all cables from devices. Turn device ON. IBM® xSeries 360: User’s Reference...
Page 69 Statement 2 CAUTION: When replacing the lithium battery, use only IBM Part Number 33F8354 or an equivalent type battery recommended by the manufacturer. If your system has a module containing a lithium battery, replace it only with the same module type made by the same manufacturer.
Page 70 The device also might have more than one power cord. To remove all electrical current from the device, ensure that all power cords are disconnected from the power source. IBM® xSeries 360: User’s Reference...
Page 71: Major Components Of The Xseries 360 Server
Statement 8 CAUTION: Never remove the cover on a power supply or any part that has the following label attached. Hazardous voltage, current, and energy levels are present inside any component that has this label attached. There are no serviceable parts inside these components.
Page 72 Microprocessor (DIMM) Remote Supervisor Hot-swap fans Adapter Microprocessor VRM Hot-swap fans XA-32 chipset VRM Power supply filler panel Diskette drive CD-ROM drive Hot-swap drive filler panel Hot-swap power supply Bezel Hot-swap hard drive IBM® xSeries 360: User’s Reference...
Page 73: Component Locations
Component locations This section shows the locations of components on the system board, level 2 diagnostic LED panel, memory board, and Remote Supervisor Adapter. System board component locations The following illustration shows the location of the connectors on the system board for pluggable components, and the location of the two nonpluggable VRMs used for the PCI-X slots.
Page 74 PCI switch card cable connector (J36) (J27) (J11) SCSI RAID cable connector (J43) Remote Supervisor Adapter cable connector (J39) Fan 6 connector (J54) Fan 5 connector Fan 2 connector (J45) (J31) Fan 1 connector (J10) IBM® xSeries 360: User’s Reference...
Page 75 The following illustration shows the location of the external I/O port connectors on the system board. Ethernet (J37) Keyboard (J34) USB (dual) RXE expansion (J15) (J24) Mouse (J28) Video RXE management (J7) (J18) Chapter 5. Installing options...
Page 76: Changing Jumper Positions
1, 2, and 3 on the system board, see the following illustration. To change a jumper position for a three-pin jumper block: 1. Read the information in “Before you begin” on page 51. IBM® xSeries 360: User’s Reference...
Page 77: Level 2 Diagnostic Led Panel And System Board Led Locations
2. Turn off the server, disconnect all power cords and external cables, and remove the top cover (see “Removing the server top cover and bezel” on page 66) before moving any jumpers. 3. Lift the jumper straight off the pin block. 4.
Page 78 The following illustration shows the location of the LEDs on the system board. You might need to refer to this illustration when solving problems with the server. Note: The illustrations in this document might differ slightly from your hardware. IBM® xSeries 360: User’s Reference...
Page 79: Memory Board Component Locations
PCI switch card LED (CR 27) PCI attention LED Remote Supervisor Adapter PCI power LED cable LED (CR28) Microprocessor 4 VRM LED (CR20) Microprocessor 4 LED (CR15) Microprocessor 1 LED (CR4) Microprocessor 1 VRM LED (CR2) Microprocessor 3 LED (CR6) Microprocessor 3 VRM LED (CR1) Microprocessor 2...
Page 80: Remote Supervisor Adapter Component Locations
Attention: For proper cooling and airflow, replace the top cover before turning on the server. Operating the server for extended periods of time (over 30 minutes) with the top cover removed might damage server components. IBM® xSeries 360: User’s Reference...
Page 81: Working With Adapters
3. Press the bezel release latches at the top edge of the bezel, and pull the top of the bezel slightly away from the server. 4. Pull the bezel up to release the two tabs at the bottom edge of the bezel. Store the bezel in a safe place.
Page 82: Adapter Considerations
1. Ensure that the PCI hot-plug device driver is installed. For details, see the documentation that came with the adapter. 2. If you are installing a ServeRAID adapter, go to “Installing a ServeRAID adapter” on page 70. If you are replacing the Remote Supervisor Adapter, go to IBM® xSeries 360: User’s Reference...
Page 83 “Replacing the Remote Supervisor Adapter” on page 70; otherwise, continue with the following instructions. Complete the following steps to install a hot-plug PCI/PCI-X adapter: 1. Review the safety precautions beginning on page 53, “Handling static-sensitive devices” on page 52, and “Working inside the server with the power on” on page 2.
Page 84: Replacing The Remote Supervisor Adapter
Documentation CD. Installing a ServeRAID adapter You can install an optional IBM ServeRAID adapter in any PCI-X slot in the server to enable using internal and external hot-swap hard disk drives as disk arrays. The server supports a variety of ServeRAID adapters for both internal and external configurations.
Page 85 1. Review the safety precautions beginning on page 53, and “Handling static- sensitive devices” on page 52. 2. Turn off the server, disconnect all power cords and external cables, and remove the top cover (see “Removing the server top cover and bezel” on page 66). PCI attention LED PCI power LED Remote...
Page 86 8. Refer to the documentation provided with the ServeRAID adapter for information about installing the ServeRAID software and configuring the ServeRAID adapter. 9. If you have other options to install or remove, do so now; otherwise, go to “Completing the installation” on page 86. IBM® xSeries 360: User’s Reference...
Page 87: Installing Internal Drives
Installing internal drives If you add different types of drives, the system can read multiple types of media and store more data. The supported types of drives are: • Diskette drive • CD-ROM drive • Hard disk drive The server comes with one 3.5-inch 1.44 MB diskette drive and one IDE CD-ROM drive, and it supports a maximum of three hot-swap hard-disk drives.
Page 88: Replacing The Diskette Drive Or Cd-Rom Drive
Replacing the diskette drive or CD-ROM drive Complete the following steps to replace either the diskette drive or the CD-ROM drive: 1. Review the safety precautions beginning on page 53, and “Handling static- sensitive devices” on page 52. IBM® xSeries 360: User’s Reference...
Page 89 2. Turn off the server, disconnect all power cords and external cables, and remove the top cover and bezel (see “Removing the server top cover and bezel” on page 66). Wide ribbon cable Media tray with diskette drive and CD-ROM drive Media tray release knob 3.
Page 90: Installing Memory Modules
2. Turn off the server, disconnect all power cords and external cables, and remove the top cover (see “Removing the server top cover and bezel” on page 66). Note: If the server had a DIMM failure, a DIMM LED on the memory board indicates the failing module. IBM® xSeries 360: User’s Reference...
Page 91 Memory board Memory board VRM LED LED (CR24) (CR12) Test button Test LED to show capacitor is charged DIMM 1 LED (CR22) DIMM 2 LED (CR23) DIMM 3 LED (CR20) DIMM 4 LED (CR21) DIMM 5 LED (CR18) DIMM 6 LED (CR19) DIMM 7 LED (CR16) DIMM 8 LED (CR17) If the DIMM LED is not visible with the memory board in place, after...
Page 92 “Completing the installation” on page 86. Attention: When you restart the server, the system displays a message indicating that the memory configuration has changed. • If you installed additional memory, start the Configuration/Setup Utility program and select Save Settings. IBM® xSeries 360: User’s Reference...
Page 93: Installing A Microprocessor
Notes: 1. To order additional microprocessor options, contact your IBM reseller or IBM marketing representative. 2. The microprocessor in socket 1 is the startup (boot) microprocessor.
Page 94 For details on handling these devices, see “Handling static-sensitive devices” on page 52. 3. Lift off the microprocessor heat sink stabilizer as shown in the following illustration and determine the socket where the microprocessor is to be installed. IBM® xSeries 360: User’s Reference...
Page 95 Heat sink stabilizer Microprocessor XA-32 Heat sink chipset VRM Microprocessor Notes: a. The new microprocessor comes in a kit with a VRM and a heat sink. b. If you are replacing a failed microprocessor, verify that you have selected the correct microprocessor to be replaced.
Page 96: Installing Or Replacing A Vrm
2. Turn off the server, disconnect all power cords and external cables, and remove the top cover (see “Removing the server top cover and bezel” on page 66). 3. Lift off the microprocessor heat sink stabilizer. IBM® xSeries 360: User’s Reference...
Page 97: Installing A Hot-Swap Power Supply
Attention: When you handle Electrostatic Discharge-Sensitive devices (ESD), take precautions to avoid damage from static electricity. For details on handling these devices, see “Handling static-sensitive devices” on page 52. 4. If you are replacing the memory board VRM, remove the memory board and lay it component side up on a clean, dry surface.
Page 98 (connectors are numbered 1 through 3 from top to bottom, illustrated at “Input/output ports” on page 87). Plug the other end of the power cord into a properly grounded electrical outlet. IBM® xSeries 360: User’s Reference...
Page 99: Replacing A Hot-Swap Fan
7. Verify that the dc power and ac power LEDs on the front of the power supply are lit, indicating that the power supply is operating properly. 8. If you have other options to install or remove, do so now; otherwise, go to “Completing the installation”...
Page 100: Completing The Installation
Updating the server configuration When you start the server for the first time after you add or remove an internal option or an external SCSI device, you might see a message telling you that the IBM® xSeries 360: User’s Reference...
Page 101: Connecting External Options
configuration has changed. The Configuration/Setup Utility program automatically starts so that you can save the new configuration information. See Chapter 3, “Configuring the server,” on page 13. Some options have device drivers that you need to install. See the documentation that comes with the option for information about installing any required device drivers.
Page 102: Universal Serial Bus Ports
127 external devices and a maximum signal distance of five meters (16 ft) per segment. USB-port pin assignments Each USB port has an external connector on the server for attaching USB-compatible devices. The following table shows the pin-number assignments for the USB ports. IBM® xSeries 360: User’s Reference...
Page 103: Video Port
Table 6. USB-port connector pin-number assignments. Signal -Data +Data Ground Video port The server comes with an integrated super video graphics array (SVGA) video controller. This controller is not removable, but you can disable it by installing a PCI/PCI-X video adapter. Note: If you install a PCI/PCI-X video adapter, the server BIOS code will automatically disable the integrated video controller.
Page 104: Keyboard Port
The system board has one auxiliary-device port that supports a mouse or other pointing device. The following table shows the pin-number assignments for the auxiliary-device port on the rear of the server. Table 9. Auxiliary-device connector pin-number assignments. Signal Data Not connected Ground +5 V dc Clock IBM® xSeries 360: User’s Reference...
Page 105: Ethernet Port
• The remote expansion I/O management function uses the RXE management port and enables the Remote Supervisor Adapter to manage an attached optional IBM RXE-100 Remote Expansion Enclosure. The RXE expansion port enables the exchange of data between the server and the enclosure.
Page 106 Connect the optional power-supply adapter to this connector. This connection provides power to the Remote Supervisor Adapter, independent of the server power supply. Lithium battery This battery provides backup of the Remote Supervisor Adapter real-time clock, event log, and configuration settings. IBM® xSeries 360: User’s Reference...
Page 107: Cabling The Server
System board connector This cable connects to the Remote Supervisor Adapter cable connector (J39) on the system board. Cabling the server See “Input/output ports” on page 87 for a description of the I/O ports on the rear of the server. The following illustration shows the cable routing for a typical server configuration.
Page 108 IBM® xSeries 360: User’s Reference...
Page 109: Chapter 6. Solving Problems
(e-mail) notifications whenever new information becomes available about your registered products. After you register and create a profile for your IBM products, you can diagnose problems using the IBM Online Assistant and you can participate in the IBM discussion forum. For more detailed information about registering and creating a...
Page 110: Server Support
Register and profile your server properly? After you register and profile, you will be able to: • Diagnose problems using the IBM Online Assistant • Participate in the IBM discussion forum • Receive e-mail notifications of technical updates related to your profiled products...
Page 111: Post
POST When you turn on the server, it performs a series of tests to check the operation of server components and some of the options that are installed in the server. This series of tests is called the power-on self-test, or POST. If POST finishes without detecting any problems, a single beep sounds, and the first screen of the operating system or application program appears.
Page 112 One long and three short beeps The video subsystem has not detected a monitor connection to the server. Ensure that the monitor is connected to the server. If the problem remains, replace the monitor. IBM® xSeries 360: User’s Reference...
Page 113: Post Beep Codes
POST beep codes In addition to the beep codes that are described in “POST beep code descriptions” on page 97, the server might emit beep codes that are described in the following table. The numbers and hyphens describe the sequence of beeps and pauses. For example, a 1-2-3 beep code is one beep, a pause, two consecutive beeps, another pause, and three more consecutive beeps.
Page 114: Post Error Messages
When an option fails, replace it. If you cannot isolate and correct the problem, call for service. A real-time clock (RTC) error occurred. Action: Call for service. IBM® xSeries 360: User’s Reference...
Page 115 Table 12. POST error messages. POST message Description The real-time clock battery has failed. Action: Replace the battery yourself or call for service. You can use the server until you replace the battery. However, you must run the Configuration/Setup Utility program and set the time and date and other custom settings each time you turn on the server.
Page 116 Action: From the Configuration/Setup Utility program main menu, select Start Options; then, follow the instructions on the screen. If this information cannot be restored, call for service. A system board or hardware error occurred. Action: Call for service. IBM® xSeries 360: User’s Reference...
Page 117 Table 12. POST error messages. POST message Description The VPD serial number is not set. Action: The system serial number is set in the VPD EEPROM at the time of manufacturing. If the system board has been replaced, the system serial number will be invalid and should be set. From the main menu of the Configuration/Setup Utility program, select System Information, and then select Product Data.
Page 118 Action: If you removed a diskette drive, make sure that the diskette drive setting is correct in the Configuration/Setup Utility program. If the setting is not correct, change it. If the problem remains, call for service. IBM® xSeries 360: User’s Reference...
Page 119 Table 12. POST error messages. POST message Description 11xx An error occurred during the system-board serial port test. Action: If you have a modem, serial printer, or other serial device attached to the server, verify that the serial cable is connected correctly.
Page 120 If the problem remains, call for service. 5962 An IDE CD-ROM configuration error occurred. Action: Check the signal and power cable connections to the CD-ROM drive. If the problem remains, call for service. IBM® xSeries 360: User’s Reference...
Page 121 Table 12. POST error messages. POST message Description 8603 An error occurred during the mouse (pointing device) controller test. The addition or removal of a mouse, or a failing system board can cause this error. Note: This error also can occur if electrical power was lost for a very brief period and then restored.
Page 122 Action: Remove the PCI/PCI-X adapters. If you can start the server without the adapters, reinstall each adapter one at a time and retest after each is reinstalled. When an adapter fails, replace it. If you cannot isolate and correct the problem, call for service. IBM® xSeries 360: User’s Reference...
Page 123 Table 12. POST error messages. POST message Description 00180600 A PCI-to-PCI bridge error occurred. More than one PCI bus tried to access memory below 1 MB. Action: Remove the PCI/PCI-X adapter that has the PCI bridge. If you can start the server without the adapter, reinstall and retest the adapter.
Page 124: Serverguide Problems
Start the diagnostic programs; select Hardware Info from the top of the diagnostic programs screen; select System Error Log from the list that appears; then, follow the instructions on the screen. See “Starting the diagnostic programs” on page 111 for details. IBM® xSeries 360: User’s Reference...
Page 125: Small Computer System Interface (Scsi) Messages
Small computer system interface (SCSI) messages If you receive a SCSI error message while running the SCSISelect Utility program, one or more of the following might be causing the problem: • A failing SCSI device (adapter, drive, controller) • An improper SCSI configuration •...
Page 126: Error Code Format
IBM® xSeries 360: User’s Reference...
Page 127: Text Message Format
Text message format This section shows the format of the diagnostic text messages that might appear in the detailed test log and summary log when running the diagnostic programs. The diagnostic text message format is as follows: Function Name: Result (test specific string) where: Function Name The name of the function being tested when the error...
Page 128: Diagnostic Error Message Tables
(where n is the slot number of the failing adapter) If the problem remains, call for service. SCSI controller on system Call for service. board failed register/counter/power test IBM® xSeries 360: User’s Reference...
Page 129 Code Function Result Description Action ServeRAID Aborted Test setup error: No Make sure that the ServeRAID adapter found on ServeRAID adapter is system board or PCI bus properly installed. If the problem remains, replace the ServeRAID adapter. If the problem remains, call for service.
Page 130 VRM corresponding to Install a VRM. Microprocessor in socket id If the problem remains, call xyz is not installed for service. (where xyz identifies the microprocessor whose VRM is causing the error message) IBM® xSeries 360: User’s Reference...
Page 131 Code Function Result Description Action RXE expansion Failed Ping rate failure Verify that the cables are port connected correctly and Receive threshold exceeded securely and try again. Transmit threshold exceeded Connection error If the problem remains, call for service. Remote Failed Remote Supervisor Adapter Disconnect all server and...
Page 132 DIMM in location n Reseat the failing DIMM. (where n is the number of the If the problem remains, socket that contains the failing replace the DIMM. DIMM) If the problem remains, call for service. IBM® xSeries 360: User’s Reference...
Page 133 Code Function Result Description Action Microprocessor Aborted Test setup error: BIOS cannot If the server does not cache access VPD information have the most current level of BIOS code Test setup error: Corrupt DMI installed, update the BIOS. Information in BIOS is BIOS code to the most not as expected current level...
Page 134: Recovering The Bios Code
Note: Use one of the following methods to obtain a BIOS flash diskette: • Use the ServerGuide program to make a BIOS flash diskette. • Download a BIOS flash diskette from the World Wide Web at http://www.ibm.com/pc/support. • Contact your IBM service representative. IBM® xSeries 360: User’s Reference...
Page 135: Power Supply Leds
The flash memory of the server consists of a primary page and a backup page. The J56 jumper controls which page is used to start the server. If the BIOS code in the primary page is damaged, you can use the backup page to start the server; then, start the BIOS flash diskette to restore the BIOS code to the primary page.
Page 136 Actions: Verify that: • The electrical cord is properly connected to the server. • The electrical outlet functions properly. The power supply has failed. Action: Replace the power supply. If the problem remains, call for service. IBM® xSeries 360: User’s Reference...
Page 137: Light Path Diagnostics
Light Path Diagnostics The Light Path Diagnostics LEDs help you to identify problems with server components. By following the light path, you can quickly identify and fix the type of problem that occurred. The light path begins with the LEDs on the operator information panel (also known as the front LED panel).
Page 138: Level 2 Diagnostic Panel Leds
2. The server supports a maximum of three power supplies. Remind button You can use the Remind button to place the Fault light on the front panel into the remind mode (blinks every 2 seconds). By pressing the button, you acknowledge the IBM® xSeries 360: User’s Reference...
Page 139: Level 2 Light Path Troubleshooting
failure but indicate that you will not take immediate action. If a new failure occurs, the Fault light turns on again. The Fault light stays in Remind mode until one of the following conditions occurs: • All known problems are resolved •...
Page 140 One of the fans has failed or is Remove the top cover. The LED on operating too slowly. the failing fan will be lit. Replace the fan. Note: A failing fan can also cause the TEMP and DASD LEDs to be on. IBM® xSeries 360: User’s Reference...
Page 141 Table 15. Light Path Diagnostics. Fault LED on the Level 2 Cause Action operator diagnostic panel information LED on panel (also known as front LED panel) An error occurred on a PCI/PCI-X Remove the top cover, identify the adapter. The failing adapter is PCI/PCI-X adapter with the lit indicated by a lit LED.
Page 142 The second power supply has failed. Replace the second power supply. The first power supply has failed. Replace the first power supply. None The Light Path Diagnostics feature None has not detected a system error. IBM® xSeries 360: User’s Reference...
Page 143: Troubleshooting Charts
Troubleshooting charts You can use the troubleshooting charts in this section to find solutions to problems that have definite symptoms. If you cannot find the problem in the troubleshooting charts, go to “Starting the diagnostic programs” on page 111 to test the server. If you have run the diagnostic tests or if running the tests does not reveal the problem, call for service.
Page 144 The mouse or pointing device does Verify that the mouse or pointing-device cable is securely connected and the not work. device drivers are installed correctly. Try using another mouse or pointing device. If the problem remains, call for service. IBM® xSeries 360: User’s Reference...
Page 145 If the problem remains, call for service. Monitor problems Some IBM monitors have their own self-tests. If you suspect a problem with the monitor, refer to the information that comes with the monitor for adjusting and Testing the monitor.
Page 146 76 mm (3 in.). Non-IBM monitor cables might cause unpredictable problems. An enhanced monitor cable with additional shielding is available for the IBM model 9521 and 9527 monitors. For information about the enhanced monitor cable, see your IBM reseller or IBM marketing representative.
Page 147 Table 16. Troubleshooting charts. Symptom Suggested action Power problems Verify that: The power cables are properly connected to the server. The server does not power on. The electrical outlet functions properly. The type of installed memory is correct. If you just installed an option, remove it, and restart the server. If the server now powers on, you might have installed more options than the power supply supports.
Page 148: Troubleshooting The Ethernet Controller
The way you test the Ethernet controller depends on which operating system you are using (see the Ethernet controller device driver README file). Ethernet controller troubleshooting chart You can use the following troubleshooting chart to find solutions to 10/100 Mbps Ethernet controller problems that have definable symptoms. IBM® xSeries 360: User’s Reference...
Page 149 Table 17. Ethernet troubleshooting chart. Ethernet controller Suggested action problems The server stops running The PCI BIOS interrupt settings are incorrect. when loading device drivers. Check the following: • Determine if the IRQ setting assigned to the Ethernet controller is also assigned to another device in the Configuration/Setup Utility program.
Page 150: Ethernet Controller Messages
Insufficient number of arguments Explanation: The appropriate or expected number of parameters was not specified. entered in a command. Action: Check the parameters required for the given command. If the problem remains, contact the network supplier. IBM® xSeries 360: User’s Reference...
Page 151 Table 18. NetWare or IntraNetWare system ODI driver teaming messages for the Ethernet controller. Message Description Duplicate slot numbers detected. Explanation: An attempt has been made to bind the same slot number more than once. Action: Check the slot numbers entered during the bind. Adapter slot numbers must be valid and unique.
Page 152 From the Windows 2000 desktop, click Start → Settings → Control Panel → Network and Dial-up Connections. Right-click an IBM Ethernet adapter in the list and click Properties. Select a component and click Configure. Click the Advanced tab and lower the resource values that apply to the transmit queue.
Page 153 From the Windows 2000 desktop, click Start → Settings → Control Panel → Network and Dial-up Connections. Right-click an IBM Ethernet adapter in the list and click Properties. Select a component and click Configure. Click the Advanced tab and lower the value for the resource named in the message.
Page 154 Table 19. NDIS (Windows 2000 or Windows NT) driver messages for the Ethernet controller. Error code (hex) Description All other 4- Action: Call for service. character hexadecimal codes IBM® xSeries 360: User’s Reference...
Page 155 Ethernet Windows NDIS teaming messages This section displays the messages associated with Ethernet teaming. Table 20. NDIS Windows driver teaming messages for the Ethernet controller. Event ID Type Description Error Explanation: Team name and physical adapter name are the same. This is an invalid configuration.
Page 156: Replacing The Battery
To order replacement batteries, call 1-800-772-2227 within the United States, and 1- 800-465-7999 or 1-800-465-6666 within Canada. Outside the U.S. and Canada, call your IBM reseller or IBM marketing representative. Note: After you replace the battery, you must reconfigure the system and reset the system date and time.
Page 157 Statement 2 CAUTION: When replacing the lithium battery, use only IBM Part Number 33F8354 or an equivalent type battery recommended by the manufacturer. If your system has a module containing a lithium battery, replace it only with the same module type made by the same manufacturer.
Page 158: Getting Information, Help, And Service
If you need help, service, or technical assistance or just want more information about IBM products, you will find a wide variety of sources available from IBM to assist you. This section contains information about where to go for additional information about IBM and IBM products, what to do if you experience a problem with your computer, and whom to call for service should it be necessary.
Page 159: Getting Help And Service
Canada, you can receive, by fax, marketing and technical information on many topics, including hardware, operating systems, and local area networks (LANs). You can call the IBM Automated Fax System 24 hours a day, 7 days a week. Follow the recorded instructions, and the requested information will be sent to your fax machine.
Page 160: Telephone Numbers
In the U.K., these services are available Monday through Friday, from 9:00 a.m. to 6:00 p.m. Note: Response times vary; may exclude some holidays. In addition, you are eligible for IBM Start Up Support for 90 days after installation. This service provides assistance for: •...
Page 161: International Warranty Service
If you travel with your server product or relocate it to a country where your server machine type is sold and serviced by IBM or by IBM resellers who are authorized to perform warranty service, International Warranty Service is available for your server product.
Page 162 IBM® xSeries 360: User’s Reference...
Page 163: Appendix A. Warranty Information
Installation and configuration of machine code or licensed internal code that is designated as customer installable. If you do not register your server with IBM, you might be required to present proof of purchase to obtain warranty service. Before you call for service...
Page 164: Calling For Service
Description of the problem • Exact wording of any error messages • Hardware and software configuration information To find the telephone number for the HelpCenter nearest you, see “Getting information, help, and service” on page 144. IBM® xSeries 360: User’s Reference...
Page 165: Ibm Statement Of Limited Warranty Z125-4753-06 8/2000
Country-unique Terms. The terms of Part 2 replace or modify those of Part 1. The warranties provided by IBM in this Statement of Limited Warranty apply only to Machines you purchase for your use, and not for resale, from IBM or your reseller. The term "Machine" means an IBM machine, its features, conversions, upgrades, elements, or accessories, or any combination of them.
Page 166 IBM or your reseller of changes in a Machine's location. IBM is responsible for loss of, or damage to, your Machine while it is 1) in IBM's possession or 2) in transit in those cases where IBM is responsible for the transportation charges.
Page 167: Part 2 - Country-Unique Terms
YOU. Governing Law Both you and IBM consent to the application of the laws of the country in which you acquired the Machine to govern, interpret, and enforce all of your and IBM’s rights, duties, and obligations arising from, or relating in any manner to, the subject matter of this Agreement, without regard to conflict of law principles.
Page 168 Limitation of Liability: The following is added to this Section: Where IBM is in breach of a condition or warranty implied by the Trade Practices Act 1974 or other similar legislation, IBM's liability is limited to the repair or replacement of the goods or the supply of equivalent goods.
Page 169 PEOPLE'S REPUBLIC OF CHINA (PRC) Governing Law: The following replaces this Section: Both you and IBM consent to the application of the laws of the State of New York (except when local law requires otherwise) to govern, interpret, and enforce all your and IBM’s rights, duties, and obligations arising from, or relating in any manner to, the...
Page 170 Machine in any of those countries from either (1) an IBM reseller approved to perform warranty service or (2) from IBM. If you purchase an IBM Personal Computer Machine in Albania, Armenia, Belarus, Bosnia and...
Page 171 The minimum warranty period for Machines is six months. In case IBM or your reseller is unable to repair an IBM Machine, you can alternatively ask for a partial refund as far as justified by the reduced value of the unrepaired Machine or ask for a cancellation of the respective agreement for such Machine and get your money refunded.
Page 172 The following item is added to this paragraph: 3. breach of IBM's obligations implied by Section 12 of the Sale of Goods Act 1979 or Section 2 of the Supply of Goods and Services Act 1982.
Page 173: Appendix B. Notices
Web sites. The materials at those Web sites are not part of the materials for this IBM product, and use of those Web sites is at your own risk.
Page 174: Trademarks
X-Architecture Predictive Failure Analysis XA-32 Lotus and Domino are trademarks of Lotus Development Corporation and/or IBM in the United States, other countries, or both. Intel, Celeron, MMX, LANDesk, Pentium, Pentium II Xeon, Pentium III Xeon, and Xeon are trademarks of Intel Corporation in the United States, other countries, or both.
Page 175: Electronic Emission Notices
Unless otherwise stated, IBM makes no representations or warranties with respect to non-IBM products. Support (if any) for the non-IBM products is provided by the third party, not IBM. Some software may differ from its retail version (if available), and may not include user manuals or all program functionality.
Page 176: Australia And New Zealand Class A Statement
This product is in conformity with the protection requirements of EU Council Directive 89/336/EEC on the approximation of the laws of the Member States relating to electromagnetic compatibility. IBM cannot accept responsibility for any failure to satisfy the protection requirements resulting from a nonrecommended modification of the product, including the fitting of non-IBM option cards.
Page 177: Power Cords
Power cords For your safety, IBM provides a power cord with a grounded attachment plug to use with this IBM product. To avoid electrical shock, always use the power cord and plug with a properly grounded outlet. IBM power cords used in the United States and Canada are listed by Underwriter's Laboratories (UL) and certified by the Canadian Standards Association (CSA).
Page 178 Islands, Colombia, Costa Rica, Dominican Republic, Ecuador, El Salvador, Guatemala, Guyana, Haiti, Honduras, Jamaica, Japan, Korea (South), Liberia, Mexico, Netherlands Antilles, Nicaragua, Panama, Peru, Philippines, Saudi Arabia, Suriname, Taiwan, Trinidad (West Indies), United States of America, Venezuela IBM® xSeries 360: User’s Reference...
Page 179 73 serial (COM) port 28, 30 internal, installing 73 system board external connectors 60, 61 internal connectors 60 USB 88 CD-ROM drive, replacing 74 electrical CDs, ServerGuide 45 outlets 12 chair, adjusting 11 © Copyright IBM Corp. 2001...
Page 180 POST error 110 system error 110 system error, viewing 113 test, viewing 113 I/O ports 87 IEEE 802.1p tagging 24 information panel, operator 7 installation completing 86 memory order, DIMMs 77 board, component locations 65 IBM® xSeries 360: User’s Reference...
Page 181 module USB 88 capacities supported 76 video 89 installing 76 POST messages beep codes 97 diagnostic 111 description 97 Ethernet controller 136 error messages 100 POST error 100 power SCSI error 111 supply microprocessor installing 83 installing 79 power-on order of installation 79 password 18 modes, Ethernet 24 override jumper 62...
Page 182 Configuration/Setup program, using 14 PXE Boot Agent program, using 21 SCSISelect program, using 20 ServeRAID configuration programs, using 23 venting of hot air 11 video port 89 virtual LAN. See VLAN VLAN creating 26 mode 25 IBM® xSeries 360: User’s Reference...
Page 184 Part Number: 24P2866 Printed in the United States of America. 24P2866...

IBM eserver xSeries 360 8686 User Reference Manual

Safety

Chapter 1. Introducing the Xseries 360 Server

Chapter 2. Arranging Your Workspace

Chapter 3. Configuring the Server

Chapter 4. Using the Serverguide™ Cds

Chapter 5. Installing Options

Chapter 6. Solving Problems

Appendix A. Warranty Information

Appendix B. Notices

Quick Links

Troubleshooting

Need help?

Questions and answers

Related Manuals for IBM eserver xSeries 360 8686

Summary of Contents for IBM eserver xSeries 360 8686

Table of Contents