HP T1936AA - Digital Sending Software Technical Reference page 97

Using the log for an individual device
To view the event log for an individual MFP or digital sender, open the HP MFP DSS Configuration
program and click the MFP Configuration tab. Select a device in the device list, and then click
Configure MFP. Click the Log tab to see the activity log for the selected device.
The following messages might appear in the device event log. The log entries are saved in an .XML
file on the device hard disk.
Table 4-1 Device log events
Event
Address Book Check
Address Book Clear Event
Address Book Export
Address Book Import
Authentication Failure
Communication Protocol Error
Protocol Version Error
Database Access Error
ENWW
Description
The address book database was
checked for corruption.
An address book has been cleared by
using the Address Book Manager
(ABM).
An address book was exported by
using the ABM.
An address book was imported by
using the ABM.
A user was unable to authenticate at
the device.
An error occurred while communicating
with the device.
A database corruption error has
occurred.
Using the log for an individual device
Action to take
None
None
None
None
●
The user should attempt to log in
again.
●
If the login still fails, verify the
settings on the Authentication
tab of the HP MFP DSS
Configuration Utility. Click Test to
test the settings.
●
Turn the device off and then on
again.
●
Restart the HP DSS service.
●
Turn the device off and then on
again.
●
Verify that the latest version of the
HP DSS service is installed. (See
www.hp.com/support/dss)
If the problem persists, contact an
HP-authorized service representative.
●
Check the Windows system log
for disk errors.
●
Restart the HP DSS service.
●
Delete the database directory (the
\DB directory within the HP DSS
program directory) and restart the
HP DSS service.
89