Servicedesk Incidents By Type; Servicedesk Incidents By Urgency; Servicedesk Problem Search; Servicedesk Problems By Assigned To User - Symantec IT ANALYTICS SOLUTION 7.0 SP2 - V1.0 Manual

144 Report reference

ServiceDesk Incidents by Type

ServiceDesk Incidents by Type

ServiceDesk Incidents by Urgency

ServiceDesk Problem Search

ServiceDesk Problems by Assigned to User

ServiceDesk Problems by Category

ServiceDesk Problems by Impact

Displays a count of incidents by type with a breakdown by year, quarter, and
month.
The report lets users filter the results by a month and year date range, type,
category, impact, priority, urgency, creator, and assignee.
Displays a count of incidents by urgency with a breakdown by year, quarter, and
month.
The report lets users filter the results by a month and year date range, type,
category, impact, priority, urgency, creator, and assignee.
Displays a summary of problem information.
The report lets users filter the results by a date range, category, impact, priority,
urgency, and assignee.
Displays a count of problems by worker with a breakdown by year, quarter, and
month.
The report lets users filter the results by a date range, category, impact, priority,
urgency, and assignee.
Displays a count of problems by category with a breakdown by year, quarter, and
month.
The report lets users filter the results by a date range, category, impact, priority,
urgency, and assignee.
Displays a count of problems by impact with a breakdown by year, quarter, and
month.