Symantec IT ANALYTICS SOLUTION 7.0 SP2 - V1.0 Manual page 13

Contents 13
ServiceDesk Incident Priority ....................................................... 184
ServiceDesk Incident Source ......................................................... 184
ServiceDesk Incident Status ......................................................... 184
ServiceDesk Incident Type ........................................................... 184
ServiceDesk Incident Urgency ...................................................... 184
ServiceDesk Last Modified by User ................................................ 185
ServiceDesk Problem .................................................................. 185
ServiceDesk Problem Category ...................................................... 185
ServiceDesk Problem Impact ........................................................ 186
ServiceDesk Problem Location ...................................................... 186
ServiceDesk Problem Priority ....................................................... 186
ServiceDesk Problem Source ........................................................ 186
ServiceDesk Problem Status ......................................................... 186
ServiceDesk Problem Urgency ...................................................... 186
ServiceDesk Reference ................................................................ 186
ServiceDesk Release .................................................................... 187
ServiceDesk Release Location ....................................................... 187
ServiceDesk Release Status .......................................................... 187
ServiceDesk Resolved by User ....................................................... 187
ServiceDesk Time Closed ............................................................. 188
ServiceDesk Time Due ................................................................. 188
ServiceDesk Time Ended .............................................................. 188
ServiceDesk Time Implemented .................................................... 189
ServiceDesk Time Modified .......................................................... 189
ServiceDesk Time Needed ............................................................ 189
ServiceDesk Time Opened ............................................................ 189
ServiceDesk Time Resolved .......................................................... 190
ServiceDesk Time Reviewed ......................................................... 190
ServiceDesk Time Scheduled ........................................................ 190
ServiceDesk Time Started ............................................................ 190
ServiceDesk User ....................................................................... 191
Software Component ................................................................... 191
Software Delivery Advertisement .................................................. 191
Software Delivery Execution Event Command Line ........................... 192
Software Delivery Execution Event Status ....................................... 192
Software Delivery Package Event Status ......................................... 192
Software Delivery Status Event Status ............................................ 192
Software Delivery Status Event Type ............................................. 192
Software License ........................................................................ 192
Software Product ........................................................................ 192
Software Purchase ...................................................................... 193
Software Update ........................................................................ 193
SQL Cluster ............................................................................... 193