Symantec IT ANALYTICS SOLUTION 7.0 SP2 - V1.0 Manual page 105

Measures
Avg Age (Days)
The average number of days since the problem was created. The number is
useful for understanding the age of the problem. This measure is valid for all
problems that do not have a Resolved or Closed state.
Avg Age (Hours)
The average number of hours since the problem was created. The number is
useful for understanding the age of the problem. This measure is valid for all
problems that do not have a Resolved or Closed state.
Avg Age (Minutes)
The average number of minutes since the problem was created. The number
is useful for understanding the age of the problem. This measure is valid for
all problems that do not have a Resolved or Closed state.
Avg Days Spent
The average number of days spent.
Avg Days To Resolve
The number of days to resolve. This measure is valid for all problems that
have a Resolved or Closed state.
Avg Hours Spent
The average number of hours spent.
Avg Hours To Resolve
The average number of hours to resolve. This measure is valid for all problems
that have a Resolved or Closed status.
Avg Minutes Spent
The average number of minutes spent.
Avg Minutes To Resolve
The average number of minutes to resolve. This measure is valid for all
problems that have a Resolved or Closed status.
Avg Percent Complete
The average percentage that is complete.
Exceeded SLA Count
The number of problems that exceeded the defined SLA.
Exceeded Warn Count
The number of problems that exceeded the Warn time that the SLA defines.
Cube reference
ServiceDesk Problems Cube
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