SYMANTEC IT ANALYTICS SOLUTION 7.0 SP2 Manuals

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SYMANTEC IT ANALYTICS SOLUTION 7.0 SP2 Manual

SYMANTEC IT ANALYTICS SOLUTION 7.0 SP2 Manual (199 pages)

Brand: SYMANTEC | Category: Software | Size: 2.07 MB

Table of Contents

Technical Support
4
Table of Contents
5
Chapter 1 Introducing IT Analytics Solution

15
- IT Analytics Solution
  15
- How IT Analytics Works
  15
Chapter 2 Installing and Configuring IT Analytics Solution

17
Chapter 3 Implementing IT Analytics Solution

37
Chapter 4 Granting Access to IT Analytics Solution

57
Chapter 5 IT Analytics Solution Packs

71
Appendix A Cube Reference

75
- Application Metering Cube
  77
- Assets Cube
  78
- Computers Cube
  79
- ESX Servers Cube
  81
- Event Console Alerts Cube
  82
- IIS Servers Cube
  83
- Installed Files Cube
  84
- Installed Software Cube
  85
- Monitor Metrics Cube
  86
- Monitor NT Events Cube
  90
- Monitored Processes Cube
  91
- Package Distribution Events Cube
  93
- Package Server Configuration Events Cube
  94
- Package Server Status Cube
  95
- Patch Management Cube
  96
- Servicedesk Changes Cube
  97
- Servicedesk Incidents Cube
  100
- Servicedesk Problems Cube
  104
- Servicedesk Releases Cube
  107
- Software Delivery Execution Events Cube
  110
- Software Delivery Package Events Cube
  111
- Software Delivery Status Events Cube
  113
- Software License Compliance Cube
  114
- Software Purchases Cube
  115
- SQL Servers
  116
- Symantec Endpoint Protection Access Rights Cube
  117
- Symantec Endpoint Protection Alerts
  118
- Symantec Endpoint Protection Clients
  120
- Symantec Endpoint Protection Policies
  121
- Symantec Endpoint Protection Scans
  122
- Tasks
  124
Appendix B Dashboard Reference

125
- Altiris Agent Dashboard
  126
- Asset Control Dashboard
  126
- Computer Inventory Dashboard
  126
- Event Console Alerts Dashboard
  126
- IT Analytics Usage Dashboard
  126
- Monitor Alerts Dashboard
  126
- Patch Management Dashboard
  126
- Servicedesk Change Trend Dashboard
  127
- Servicedesk Incident Trend Dashboard
  127
- Servicedesk Problem Trend Dashboard
  127
- Servicedesk Release Trend Dashboard
  127
- Software Compliance Dashboard
  128
- Software Delivery Dashboard
  128
- Software Installs Dashboard
  128
- Symantec Endpoint Protection Client Dashboard
  128
- Symantec Endpoint Protection Risk Dashboard
  128
- Vista Readiness Dashboard
  128
- Windows 7 Readiness Dashboard
  129
Appendix C Report Reference

131
- Add Remove Programs by Name
  134
- Add Remove Programs Search
  134
- Advertisement Execution Event Summary
  134
- Alert and Task Details
  135
- Application Metering by File Name
  135
- Application Metering Search
  135
- Asset Search
  135
- Assets by Asset Type
  135
- Assets by Cost Center
  135
- Assets by Department
  136
- Assets by Location
  136
- Assets by Model
  136
- Client Version Details
  136
- Computer Search
  136
- Computers by CPU
  136
- Computers by Domain
  136
- Computers by Manufacturer
  137
- Computers by Memory
  137
- Computers by Operating System
  137
- Computers by System Type
  137
- Event Console Alert Details
  137
- Event Console Alerts Trend
  137
- Installed Files by File Name
  137
- Installed Files Search
  137
- Intrusion Prevention Signature Details
  138
- IT Analytics Configuration Events
  138
- IT Analytics Usage Events
  138
- Microsoft Server Applications
  138
- Microsoft Software Installs
  138
- Monitor Alert Details
  138
- Monitor Metrics CPU Utilization Trend
  139
- Monitor Metrics Disk Utilization Trend
  139
- Monitor Metrics Network Utilization Trend
  139
- Monitor Metrics Trend
  139
- Monitored Processes CPU Utilization Trend
  139
- Package Download Event Summary
  139
- Package Server Availability - Monthly
  140
- Package Server Availability - Daily
  140
- Patch Management Bulletin Summary
  140
- Patch Management Details
  140
- Patch Vulnerability
  141
- Patch Vulnerability Search
  141
- Scan Trend
  141
- Servers by Type and Version
  141
- Servicedesk Change Search
  141
- Servicedesk Changes by Assigned to User
  141
- Servicedesk Changes by Impact
  142
- Servicedesk Changes by Priority
  142
- Servicedesk Changes by Status
  142
- Servicedesk Changes by Type
  142
- Servicedesk Changes by Urgency
  142
- Servicedesk Incident Search
  142
- Servicedesk Incidents by Assigned to User
  143
- Servicedesk Incidents by Category
  143
- Servicedesk Incidents by Impact
  143
- Servicedesk Incidents by Priority
  143
- Servicedesk Incidents by Status
  143
- Servicedesk Incidents by Type
  144
- Servicedesk Incidents by Urgency
  144
- Servicedesk Problem Search
  144
- Servicedesk Problems by Assigned to User
  144
- Servicedesk Problems by Category
  144
- Servicedesk Problems by Impact
  144
- Servicedesk Problems by Priority
  145
- Servicedesk Problems by Status
  145
- Servicedesk Problems by Urgency
  145
- Servicedesk Release Search
  145
- Servicedesk Releases by Assigned to User
  145
- Servicedesk Releases by Status
  146
- Software Delivery Search
  146
- Software License Compliance by Cost Center
  146
- Software License Compliance by Department
  146
- Software License Compliance by Location
  146
- Software License Trend
  147
- Top 10 Applications Consuming CPU
  147
- Top 10 Applications Consuming Memory
  147
- Top 10 Users Consuming CPU
  147
- Virus Alert Details
  147
- Virus Alert Trend
  147
- Virus Definition Distribution Details
  148
- Vista Readiness Details
  148
- Windows 7 Readiness Details
  148
Appendix D Dimension Attribute Reference

149
- Add Remove Programs
  155
- Asset
  155
- Asset Status
  155
- Asset Type
  156
- Computer
  156
- Cost Center
  156
- Created Date
  157
- Date
  157
- Department
  157
- EP Access Right
  157
- EP Administrator
  158
- EP Alert
  158
- EP Alert Date
  158
- EP Antivirus Policy
  159
- EP Application and Device Control Policy
  160
- EP Client
  161
- EP Computer
  161
- EP Creation Date
  162
- EP Domain
  162
- EP Firewall Policy
  163
- EP Group
  163
- EP IDS Policy
  163
- EP Intrusion Prevention Signature
  164
- EP Last Checkin Date
  164
- EP Last Scan Date
  164
- EP Last Virus Date
  164
- EP Live Update Policy
  165
- EP Scan
  165
- EP Scan Client User
  165
- EP Scan Start Date
  166
- EP Scan Status
  166
- EP Server
  166
- EP Site
  166
- EP Virus
  166
- EP Virus Definition
  167
- ESX Storage Volume
  167
- ESX Virtual Machine
  167
- Event Console Alert
  168
- Event Console Alert Action Audit Type
  168
- Event Console Alert Category
  168
- Event Console Alert Severity
  168
- Event Console Monitor Rule
  168
- File
  169
- Filter
  169
- IIS FTP Site
  169
- IIS Server
  169
- IIS Virtual Directory
  170
- IIS Web Site
  171
- Last Basic Inventory Date
  172
- Location
  172
- Logical Disk
  172
- Monitor Metric
  173
- Monitor Metric Detail Level
  173
- Monitor Metric Instance
  173
- Monitor Metric Source
  173
- Monitor NT Event Category
  173
- Monitor NT Event Description
  173
- Monitor NT Event ID
  173
- Monitor NT Event Log File
  174
- Monitor NT Event Message DLL
  174
- Monitor NT Event Rule Triggered
  174
- Monitor NT Event Source
  174
- Monitor NT Event Type
  174
- Monitor NT Event User
  174
- Monitor Process Name
  174
- Monitor Process Owner
  175
- Monitor Task
  175
- Organizational Group
  175
- Package
  175
- Package Distribution Event Status
  175
- Package Download Method
  175
- Package Download Source
  175
- Package Download URL
  176
- Package Server
  176
- Package Status
  176
- Parent Task
  176
- Processor
  176
- Servicedesk Affected User
  176
- Servicedesk Assigned to User
  177
- Servicedesk Change
  178
- Servicedesk Change Impact
  178
- Servicedesk Change Location
  178
- Servicedesk Change Priority
  178
- Servicedesk Change Source
  178
- Servicedesk Change Status
  179
- Servicedesk Change Type
  179
- Servicedesk Change Urgency
  179
- Servicedesk Contact Type
  179
- Servicedesk Created by User
  179
- Servicedesk Date Closed
  180
- Servicedesk Date Due
  180
- Servicedesk Date Ended
  180
- Servicedesk Date Implemented
  181
- Servicedesk Date Modified
  181
- Servicedesk Date Needed
  181
- Servicedesk Date Opened
  181
- Servicedesk Date Resolved
  182
- Servicedesk Date Reviewed
  182
- Servicedesk Date Scheduled
  182
- Servicedesk Date Started
  182
- Servicedesk Incident
  183
- Servicedesk Incident Category
  183
- Servicedesk Incident Close Code
  183
- Servicedesk Incident Impact
  184
- Servicedesk Incident Location
  184
- Servicedesk Incident Priority
  184
- Servicedesk Incident Source
  184
- Servicedesk Incident Status
  184
- Servicedesk Incident Type
  184
- Servicedesk Incident Urgency
  184
- Servicedesk Last Modified by User
  185
- Servicedesk Problem
  185
- Servicedesk Problem Category
  185
- Servicedesk Problem Impact
  186
- Servicedesk Problem Location
  186
- Servicedesk Problem Priority
  186
- Servicedesk Problem Source
  186
- Servicedesk Problem Status
  186
- Servicedesk Problem Urgency
  186
- Servicedesk Reference
  186
- Servicedesk Release
  187
- Servicedesk Release Location
  187
- Servicedesk Release Status
  187
- Servicedesk Resolved by User
  187
- Servicedesk Time Closed
  188
- Servicedesk Time Due
  188
- Servicedesk Time Ended
  188
- Servicedesk Time Implemented
  189
- Servicedesk Time Modified
  189
- Servicedesk Time Needed
  189
- Servicedesk Time Opened
  189
- Servicedesk Time Resolved
  190
- Servicedesk Time Reviewed
  190
- Servicedesk Time Scheduled
  190
- Servicedesk Time Started
  190
- Servicedesk User
  191
- Software Component
  191
- Software Delivery Advertisement
  191
- Software Delivery Execution Event Command Line
  192
- Software Delivery Execution Event Status
  192
- Software Delivery Package Event Status
  192
- Software Delivery Status Event Status
  192
- Software Delivery Status Event Type
  192
- Software License
  192
- Software Product
  192
- Software Purchase
  193
- Software Update
  193
- SQL Cluster
  193
- SQL Cluster Resource
  193
- SQL Database
  194
- SQL Database Creation Date
  194
- SQL Database System
  194
- SQL Storage Area
  195
- SQL User
  195
- Task
  195
- Task Server
  195
- Time
  196
- User
  196
- Index
  197

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