Problems When Sending Faxes - Konica Minolta bizhub C25 Facsimile Manual

Problems When Sending Faxes

If the fax cannot be sent correctly, refer to the following table, and then per-
form the indicated operation. If the fax still cannot be sent correctly, even
after performing the described operations, contact your technical represen-
tative.
d
For details on the error messages, refer to "Error Messages on the
Message Window" on page 8-5. For details on troubleshooting pro-
cedures for document misfeeds, paper misfeeds, poor print quality,
or empty consumables, refer to the [Printer/Copier/Scanner User's
Guide] on the Documentation CD/DVD.
Symptom
The document is not
scanned.
The document is
scanned at an angle.
The fax received by the
recipient is blurry.
The fax received by the
recipient is blank.
8-2
Cause
The document is too
thick, too thin or too
small.
The document guides
are not adjusted to the
width of the document.
The document is incor-
rectly positioned.
The original glass is
dirty.
The text in the docu-
ment is written too faint.
There may be a problem
with the telephone con-
nection.
There may be a problem
with the recipient's fax
machine.
The document was sent
with the front side facing
down (when the ADF is
used).
Problems When Sending Faxes
Solution
Use the original glass to
send the fax.
Slide the document
guides to fit the width of
the document.
Position the document
correctly.
Clean the original glass.
Adjust the resolution.
Check the telephone
line, and then try send-
ing the fax again.
Make a copy to check
that this machine is
operating correctly, and
then, if the copy was
printed correctly, have
the recipient check the
condition of their fax
machine.
Load the document to
be faxed facing up.