Cannot Connect To The Device Found By Discovery; Cannot Acquire Document - Oki CX1145 MFP Function Manual

7 Troubleshooting

Cannot Connect to the Device Found by Discovery

Problem Description:
The Local Discovery finds the device, but you cannot connect to it.
Corrective Action:
1. Make sure Microsoft Internet Explorer 5.5 SP2 or later is installed when IPv4 is used. Make
sure Microsoft Internet Explorer 7.0 or later is installed when IPv6 is used.
2. Make sure the Proxy settings on the Microsoft Internet Explorer have been set correctly so
that it can connect to the device.
3. Make sure Microsoft Internet Explorer is not in the off-line mode. If it is in off-line mode,
change it to the on-line mode.
It also fails to connect to the device when too many computers connect to the device at the
same time. Please try again later.

Cannot Acquire Document

Problem Description:
Cannot acquire a document using the TWAIN Driver.
Corrective Action:
The TWAIN Driver is carefully tested with several TWAIN-compliant applications. However,
some applications need settings to acquire a document from the device, and applications that
have not been tested cannot connect to the device. See the readme file about the required set-
tings in applications that have been tested. Also, you may be able to use an application that has
not been tested by enabling the TWAIN Driver's Native UI, or changing the Data Transfer Mode.
For more details about TWAIN settings on your application, see the user manual for your appli-
cation.
Image Corrupt When Acquiring Color Mixed Document
Problem Description:
Image will be corrupt when acquiring the document that contains both color pages and black and
white pages, using the TWAIN driver.
Corrective Action:
Some applications do not support acquiring the color and black/white mixed document. In that
case, acquire the color pages and black and white pages separately, or save the document as a
file using the File Downloader.
224 TWAIN and File Downloader Errors