Poly Studio G62 User Manual

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Poly Partner Mode User Guide 4.4.0

SUMMARY

This guide provides the end-user with task-based user information for the featured product.

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Summary of Contents for Poly Studio G62

Page 1 Poly Partner Mode User Guide 4.4.0 SUMMARY This guide provides the end-user with task-based user information for the featured product.
Page 2 Legal information Copyright and license Privacy policy Open source software used in this product © 2021, 2024, HP Development Company, HP complies with applicable data privacy This product contains open source L.P. The information contained herein is and protection laws and regulations. HP software.
Page 3 Poly Studio X72 hardware ports ..................... 15 Poly Studio X70 Hardware........................16 Poly Studio X70 System Hardware Ports ..................17 Poly Studio X70 and Poly Studio X72 Privacy Shutter Behavior ............ 17 Poly Studio X52 Hardware........................18 Poly Studio X52 System Ports......................18...
Page 4 LED Status Indicators for Poly Studio X50 and Poly Studio X30 Systems ..........28 LED status indicators for Poly G7500, Poly Studio G62, and Poly Studio X series systems....29 LED Status Indicators for the Poly Studio E70 Camera................. 29 Powering the System On and Off........................
Page 5 Conferencing Application Doesn’t Use System Camera or Audio ............41 Can’t Use System’s Camera or Audio ....................41 Improve Audio Quality..........................42 Improve Laptop Screen Mirroring ......................42 7 Getting help ..............................43 HP Inc. addresses............................43 Document information ........................... 43...
Page 6 This guide is intended for beginning users, as well as intermediate and advanced users, who want to learn how to use the features available with Poly G7500, Poly Studio G62, and Poly Studio X series . Icons used in Poly documentation This section describes the icons used in Poly documentation and what they mean.
Page 7 Dialpad and Google Meet aren't supported on Poly G7500 systems. ● As of Poly VideoOS 4.2.0, BlueJeans is no longer supported. After updating to Poly VideoOS ● 4.2.0, systems that are still using BlueJeans will automatically update to Poly Video Mode.
Page 8 Available system controls vary between partner applications. Poly IR Remote Control Button Functions When you connect a Poly IR receiver to your G7500 or Studio X system, you can use the Poly IR remote control to navigate your system. NOTE: Remote control functionality may be limited in other partner applications.
Page 9 Mute or unmute the system microphones Bluetooth Remote Control Button Functions When you pair the Poly Bluetooth remote control with your Poly Studio G62, Poly G7500, or Poly Studio X system, you can use the remote control to navigate your system.
Page 10 Table 2-2 IR Remote Button Functions Item Description Function Voice Assistant Feature planned for future use Volume or zoom Adjust volume up and down or, in camera mode, zoom the camera in or out Navigation controls Navigate the screen In camera mode, controls camera pan and tilt Select Select an item on the user interface or adjust a toggle Back arrow...
Page 11 Return to the main screen Using a Connected Trio in a Microsoft Teams Rooms Environment Poly Trio speakerphones are used as external speakers and microphones for your system. NOTE: The Microsoft Teams Rooms controller on the Trio speakerphone offers limited functionality and is not supported as a Teams Rooms controller.
Page 12 Poly Studio G62 is designed with simplified mounting and PoE+ class 4 power, so you can place it behind a display, under a table, or in an A/V rack. The Poly Studio G62 system supports Poly audio and video products over IP LLN as well as Poly and third-party products using the USB and 3.5 mm system ports.
Page 13 ● VESA mount, or tabletop stand. You can mount the Poly Studio X72 above or below a display. The Poly Studio X72 doesn't support inverted mounting. For more information, see the Poly Studio X72 quick start guides. Poly Studio X70 Features and Capabilities...
Page 14 Hi-fidelity, built-in stereo microphones that pick up sound within 7.62 m (25 ft) and use spatial ● audio for life-like presence and clarity Poly NoiseBlockAI, which eliminates background and extraneous sound during calls in common ● working environments Dual stereo speakers ●...
Page 15 High-fidelity, built-in stereo microphones that pick up sound within 4.57 m (15 ft) and use spatial ● audio for life-like presence and clarity Poly NoiseBlockAI, which eliminates background and extraneous sound during calls in common ● working environments Single mono speaker ●...
Page 16 You can mount a Poly Studio X32 video bar above or below a display and power the system with PoE++ (65W). For information on mounting your Poly Studio X32, refer to the Poly Studio X32 Quick Start Guide. Poly Studio E70 Camera Overview Poly Studio E70 is a dual-camera solution for medium to large conference rooms.
Page 17 The figures and tables in the following topics provide information about hardware features available on your system. Poly Studio G62 system ports The following diagram describes the ports available on a Poly Studio G62 system. Table 2-3 Poly Studio G62 Ports...
Page 18 Provides access to the corporate network. Security lock Physically secures the system. Poly G7500 Hardware The following figure displays the hardware features on the Poly G7500 system. The table lists each feature numbered in the figure. Table 2-4 Poly G7500 Feature Descriptions Ref. Number...
Page 19 LAN connection for the system Link-local network (LLN) connections for IP-based peripheral devices Power cord port Poly Studio X72 hardware The following illustration and table explain the hardware components on your Poly Studio X72 system. Table 2-6 Poly Studio X72 hardware components Ref. Number...
Page 20 The system is in an active call and the video is muted Shutters are open Poly Studio X72 hardware ports The following illustration and table explain the hardware ports on your Poly Studio X72 system. Table 2-8 Poly Studio X72 hardware port descriptions Ref.
Page 21 Connects an HDMI camera for use as an additional people camera USB-A ports USB Type-C port (for Device Mode only) NOTE: Note: USB Type-C port is used for service, installation, and Poly Device Mode only. 3.5 mm audio line in 3.5 mm audio line out Expansion microphone connection...
Page 22 Poly Studio X70 System Hardware Ports The following illustration and table explain the hardware ports on your Poly Studio X70 system. Table 2-10 Poly Studio X70 System Hardware Port Descriptions Ref. Number Port Description HDMI output for the secondary monitor...
Page 23 The system is in an active call and the video is muted Shutters are open Poly Studio X52 Hardware The following figure displays the hardware features on the Poly Studio X52 system. The table lists each feature numbered in the figure. Table 2-11 Poly Studio X52 Feature Descriptions Ref.
Page 24 HDMI port for content sharing and Device Mode USB-C port for Device Mode Poly Studio X52 Privacy Cover The Poly Studio X52 system provides a physical cover that you can place over the camera lens to protect your privacy. Poly Studio X50 Hardware The following figure displays the hardware features on the Poly Studio X50 system.
Page 25 LED indicators Indicates the system status and information on the tracked speaker Poly Studio X50 System Ports The following illustration and table explain the ports on your Poly Studio X50 system. Table 2-14 Poly Studio X50 System Port Descriptions Ref. Number Port Description 3.5 mm audio line in...
Page 26 LAN connection for the system Power cord port Poly Studio X50 Privacy Cover The Poly Studio X50 provides a physical cover that you can place over the camera lens to protect your privacy. Poly Studio X30 Hardware The following figure displays the hardware features on the Poly Studio X30 system. The table lists each feature numbered in the figure.
Page 27 USB-A ports LAN connection for the system Poly Studio X30 Privacy Cover The Poly Studio X30 provides a physical cover that you can place over the camera lens to protect your privacy. Poly Studio X32 hardware The following figure displays the hardware features on the Poly Studio X32 system. The table lists each feature numbered in the figure.
Page 28 Camera with a privacy cover that you can place over the camera lens to protect your privacy Indicates the system status Poly Studio X32 system ports The following illustration and table explain the ports on your Poly Studio X32 system. Table 2-18 Poly Studio X32 system port descriptions Ref. number Port description 2×...
Page 29 Poly Studio X32 privacy cover Poly Studio X32 includes a physical cover that you can place over the camera lens to protect your privacy. Poly Studio E70 Camera Hardware Table 2-19 Poly Studio E70 Feature Descriptions Reference Number Feature Description...
Page 30 Reset button Ethernet port (Can be used to provide power to the camera) USB-C port Power cord port Poly Studio E70 Privacy Shutter Behavior The privacy shutter automatically opens and closes depending on the state of the connected video system. NOTE: Shutter behavior may vary depending on partner application.
Page 31 Table 2-21 Poly Studio E70 shutter behavior (continued) System event Shutter behavior The system receives an incoming call If the shutters are closed, they remain closed until the call is answered The system is sending video Shutters are open The system is in an active call and the video is muted Shutters are open Chapter 2 Getting Started...
Page 32 Error preventing normal operation Solid red Muted microphone LED status indicators for the Poly Studio X72 and Poly Studio X70 systems Use the LED on the right side of the system to help you understand the system's behaviors. Table 2-23...
Page 33 Table 2-23 Poly Studio X72 and Poly Studio X70 LED Indicators and Status (continued) Indicator Status Solid green Active call in progress Solid red Audio mute LED Status Indicators for Poly Studio X50 and Poly Studio X30 Systems The system provides an LED light bar above the camera to help you understand the system’s behaviors.
Page 34 LED Status Indicators for the Poly Studio E70 Camera The camera provides LED indicators on the front and right side of the camera to help you understand the camera’s behaviors when connected to a Poly Studio G62, Poly G7500, or Poly Studio X system. Table 2-26...
Page 35 Wake the System After a period of no activity, the system enters sleep mode (if configured by your administrator). You can wake it using a touch monitor or Poly TC8. ■ Do one of the following: If you’re using a touch monitor, tap the primary screen.
Page 36 Accessibility Features Poly products include a number of features to accommodate users with disabilities. NOTE: Accessibility features for Poly Studio G62 include peripherals required for system functionality included connected cameras, microphones, speakers, and monitors. Users Who Are Deaf or Hard of Hearing Your system includes accessibility features so that users who are deaf or hard of hearing can use the system.
Page 37 Table 2-29 Accessibility Features for Users with Limited Mobility Accessibility Feature Description Alternative control interface This product provides an alternative control interface for the connected video conferencing system for people with disabilities that cause limited manipulation issues. Auto-answering You can enable the system to auto-answer calls. Calling from a personal device With administrator credentials, you can wirelessly access the system web interface from your own device to make calls and manage contacts and...
Page 38 Sharing Content To enhance the collaboration experience, you can share documents, graphics, and videos with other participants using a computer. Share Content Using an HDMI Connection Share content from your device through an HDMI connection. This method doesn’t require you to connect using a wireless service.
Page 39 For example, instead of using your computer’s camera for Zoom Rooms calls, connect the Studio X30 and use its 4K camera to automatically follow the conversation in the room. You also gain a Poly echo-cancelling microphone and speaker technology during calls.
Page 40 In Device Mode, you can mute the system, adjust the volume, and adjust camera settings. Access Device Mode and connect your computer to the system. NOTE: The controls on a connected Poly Trio phone don’t work if the system is in Device Mode. Access Device Mode...
Page 41 NOTE: Ensure that you select the correct device when adjusting the volume. Changing the volume alone may not work. You must select the Poly video system as the audio device. To configure camera settings: From the right border of the TC10 or TC8 or the touchscreen, swipe left and select Camera Settings.
Page 42 Settings Before or during calls, you can adjust the system volume. During calls, you can adjust your camera’s position. Settings...
Page 43 Cameras Depending on the camera type, you can control the following options: Adjust near-site (local) camera positions. ● Turn tracking on or off. ● Adjust an In-Room Camera To enhance the view of meeting participants, make adjustments to the in-room camera. If camera tracking is on, camera control is unavailable.
Page 44 Audio Adjustments You can control several audio settings on the system. Adjust the Volume You can adjust the volume before or during a call. ■ Use the volume slider on the device controlling your video system. Audio Adjustments...
Page 45 Troubleshooting This section includes information related to troubleshooting issues with your system. You can also find information on pairing your remote, configuring your monitors, and where to find help tips. Chapter 6 Troubleshooting...
Page 46 Poly Device Mode Use these topics to troubleshoot problems you may encounter using Device Mode. Audio Levels are Too High or Low In Device Mode, audio from the video system speakers is too loud or it’s difficult to hear call participants.
Page 47 When mirroring your laptop screen with an HDMI connection, the picture on the connected monitor isn’t ideal. The resolution on your laptop may need to be adjusted for the monitor connected to the Poly video system. Follow these steps until screen mirroring quality improves: Adjust your laptop’s resolution settings.
Page 48 Getting help Poly is now a part of HP. The joining of Poly and HP paves the way for us to create the hybrid work experiences of the future. Information about Poly products has transitioned from the Poly Support site to the HP Support site.
Page 49 Document part number: P10730-001A Last update: November 2024 Email us at documentation.feedback@hp.com with queries or suggestions related to this document. Chapter 7 Getting help...

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