Poly G7500 Administrator's Manual
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Poly G7500 Administrator's Manual

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ADMINISTRATOR GUIDE
Poly Partner Mode
(G7500, Studio X50, and Studio X30)
3.5.0 | June 2021 | 3725-86561-009A
Getting Help
For more information about installing, configuring, and
administering Poly/Polycom products or services, go to
Polycom Support.
Plantronics, Inc. (Poly — formerly Plantronics and Polycom)
345 Encinal Street
Santa Cruz, California
95060
©
2021 Plantronics, Inc. All rights reserved. Poly, the propeller
design, and the Poly logo are trademarks of Plantronics, Inc.
All other trademarks are the property of their respective
owners.

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  • Page 1 Plantronics, Inc. (Poly — formerly Plantronics and Polycom) 345 Encinal Street Santa Cruz, California 95060 © 2021 Plantronics, Inc. All rights reserved. Poly, the propeller design, and the Poly logo are trademarks of Plantronics, Inc. All other trademarks are the property of their respective owners.

  • Page 2: Table Of Contents

    Navigating the System...................... 10 Access the System Web Interface................10 Setting Up the System..................11 Overview of Poly G7500, Studio X50, and Studio X30 Hardware........11 Poly G7500 System Ports..................11 Poly Studio X50 System Ports................12 Poly Studio X30 System Ports................13 LED Status Indicators.......................
  • Page 3 Using a Provisioning Service................33 Register the System with RealPresence Resource Manager Provisioning Service..34 Download a Provisioning Template Configuration File............35 Register the System with the Poly Lens Provisioning Service.......... 35 Register the System Using DHCP Auto Discovery............36 Configuring Network Settings.................37 Configuring Wired LAN Settings..................
  • Page 4 Configure 3.5 mm Audio Input................71 Using Poly Trio Microphones..................72 Configuring the Microphone Adapter..............73 Audio Output........................73 Configure Audio Output Settings................73 Using Poly Trio Speakers..................74 Configure 3.5 mm Audio Output................75 USB Audio.........................75 Using USB and Bluetooth Headsets..............75 Using the Shure IntelliMix P300................75 Using the EagleEye Cube USB Camera Microphone..........
  • Page 5 System Maintenance..................91 Unlock System Settings....................91 Updating Software......................91 Updating Paired Devices..................92 Updating Software in the G7500 System Web Interface........92 Update System Software from a USB Flash Drive..........95 Update Poly HDCI Cameras.................. 96 Downgrading Software......................96 Manually Downgrade Software in the System Web Interface........ 97 Downgrade Software with a USB Flash Drive............97...
  • Page 6 Checking the Web Proxy Configuration................117 Verify Poly Lens Registration Status................117 Poly Trio Audio Meter Not Displaying in System Web Interface........118 A Portion of the EagleEye Cube USB Camera Name Is Cut Off........118 Monitor Loses Signal After Monitor Swap............... 118...

  • Page 7: Before You Begin

    Related Poly and Partner Resources This guide contains overview information, procedures, and references you can use to perform tasks with your video system. The information in this guide applies to all the following Poly video systems and peripherals except where noted: ▪...
  • Page 8 Before You Begin ▪ Poly Partner Network is a program where resellers, distributors, solutions providers, and unified communications providers deliver high-value business solutions that meet critical customer needs, making it easy for you to communicate face-to-face using the applications and devices you use every day.

  • Page 9: Getting Started

    Dialpad: https://help.dialpad.com/ Product Overview of Poly Video Systems Poly G7500, Studio X50, and Studio X30 systems in Partner Mode can seamlessly join meetings using third-party conferencing applications. Note: Exact features and capabilities can vary between partner applications. See the application’s documentation for information.
  • Page 10 Camera tracking technology that can automatically zoom in on the person talking or frame the group of people in the room (depending on the paired camera and system configuration) ▪ Poly NoiseBlockAI, which eliminates background and extraneous sound during calls in common working environments ▪...

  • Page 11: Administrator Features And Capabilities

    Getting Started Administrator Features and Capabilities The G7500, Studio X50, and Studio X30 systems provide features for administrators to deploy, manage, and access systems. These systems provide the following features and capabilities: ▪ Remote access for managing standalone systems ▪...

  • Page 12: Setting Up The System

    The following figures and tables provide information about hardware features available on your system. Poly G7500 System Ports The following illustration and table explain the ports on the back panel of your G7500 system. G7500 System Back Panel Port Descriptions Ref.

  • Page 13: Poly Studio X50 System Ports

    LED Status Indicators for the System LAN Ports on page 115 Poly Studio X50 System Ports The following illustration and table explain the ports on your Poly Studio X50 system. Poly Studio X50 System Port Descriptions Ref. Number Port Description 3.5 mm audio line in...

  • Page 14: Poly Studio X30 System Ports

    HDMI input for sharing content (for example, from a laptop) LAN connection for the system Power cord port Poly Studio X30 System Ports The following illustration and table explain the ports on your Poly Studio X30 system. Poly Studio X30 System Port Descriptions Ref. Number Port Description...

  • Page 15: Led Status Indicators

    Related Links Factory Restore the System on page 99 LED Status Indicators for the G7500 System Use the LED on the front right corner of the codec to get information on the state of your system. G7500 System LED Status Indicators...

  • Page 16: Led Status Indicators For The Studio X50 And Studio X30 Systems

    Setting Up the System LED Status Indicators for the Studio X50 and Studio X30 Systems The system provides an LED light bar above the camera to help you understand the system’s behaviors. Basic Studio X50 and Studio X30 LED Indicators and Status Indicator Position Status...

  • Page 17: Completing Initial System Setup

    When you power on the system for the first time (or after a system reset or factory restore), you must complete the system setup process. This process involves the system contacting the Poly Zero Touch Onboarding (ZTO) server to determine its mode of operation: Poly Video Mode or Partner Mode.

  • Page 18: Registering The System With Poly Lens

    Registering the System with Poly Lens Poly Lens provides cloud-based management and insights for your system. You can register your system with Poly Lens during system setup or on the Poly Lens registration page. For more information, see Poly Lens Help.

  • Page 19: Complete Setup With Provisioning

    IP devices automatically pair with your system when connected to either of the system’s three link-local network (LLN) ports. The Studio X50 and Studio X30 don't support LLN connections. You can pair the following devices to your G7500 system with an LLN connection: ▪ Poly IP Table Microphone ▪...

  • Page 20: Pairing Ip Devices On The Local Area Network (Lan)

    Supported IP devices can pair to your video system over your primary local area network (LAN). Pairing a Poly Trio You can use a Poly Trio system as a controller and audio device with a Poly Studio X50, Studio X30, or G7500 video system. See your system’s latest Release Notes for supported Poly Trio models.
  • Page 21 92 Configure a Poly Trio for Pairing To pair with a video system, you must configure your Poly Trio system’s base profile and device role. Procedure 1. On the phone’s local interface, go to Settings > Advanced > Administration Settings >...

  • Page 22: Unpair An Ip Device

    Configure a remote control’s button behavior. ▪ Pair and unpair a remote control. Note: The remote control included with your G7500 system purchase is paired and ready to use without any extra setup. ▪ View the remote control name, pairing status, and battery level.
  • Page 23 1. Depending on your system, do one of the following: ▪ (All systems) In the system web interface, go to General Settings > Remote Control and select Start Discovery Mode. ▪ (G7500 systems only) On the front of the system, press the Bluetooth button.

  • Page 24: Ip Microphones

    The remote control unpairs. IP Microphones You can use a combination of IP-based Polycom table and ceiling microphones with your G7500 system. These microphones also support Polycom Acoustic Fence technology. The Studio X50 and Studio X30 don’t support IP microphones.
  • Page 25 Setting Up the System Poly IP Table Microphone Ports The following illustration and table explain the ports on the table microphone. Poly IP Table Microphone Port Descriptions Ref. Number Port Description Micro-USB debugging port Factory restore pinhole Link-local network (LLN) connection Poly IP Ceiling Microphone Ports The following illustration and table explain the ports on the ceiling microphone.

  • Page 26: Poly Microphone Ip Adapter

    Paired successfully Poly Microphone IP Adapter The Poly Microphone IP Adapter lets you connect non-IP Polycom audio devices with your system. For example, if your Polycom microphone uses a Walta-Walta cable, you can connect it to your system through the microphone adapter.
  • Page 27 Setting Up the System Microphone Adapter Ports The following illustration and table explain the ports on the microphone adapter. Microphone Adapter Port Descriptions Ref. Number Port Description USB 2.0 debugging port Polycom microphone Walta-Walta connector Power Link-local network (LLN) connection LED status indicator Factory restore pinhole LED Status Indicators for the Microphone Adapter...
  • Page 28 Setting Up the System Indicator Status Solid white Blinking blue Ready to pair Solid blue Paired successfully Blinking green and blue Update in progress Factory restore in progress Powering the Microphone Adapter On and Off When plugged in to a power source, the microphone adapter is on. The system doesn’t have a power button, so you must unplug the power cable to power it off.

  • Page 29: Configuring General Settings

    Change Studio X50 and Studio X30 LED Bar Brightness ▪ Disable Poly Device Mode ▪ System Usage Data Collected by Poly General settings include your system name, location, and language preferences. Name the System and Room Name your system and assign it a room name.

  • Page 30: Set The Date And Time

    Configuring General Settings ▪ Contact Fax ▪ Tech Support: Specifies a second contact in case someone needs additional support. ▪ Site ▪ Organization ▪ City ▪ State/Province ▪ Country 4. Select Save. Set the Date and Time Change the date and time settings in the system web interface. Procedure 1.

  • Page 31: Set The System Location

    Configuring General Settings Set the System Location Specify the country and country code where the system is located. Procedure 1. In the system web interface, go to General Settings > My Information. 2. Go to Location. 3. Configure the following settings (your changes save automatically): Setting Description Country...

  • Page 32: Configure Out Of Office Settings

    2. Slide the LED Bar Brightness slider to the left to lower the brightness and to the right to increase the brightness. 3. Select Save. Disable Poly Device Mode Disable Device Mode to stop the system from being used as an external camera, microphone, and speaker for a USB-connected laptop.

  • Page 33: System Usage Data Collected By Poly

    2. Clear the Enable Device Mode check box and select Save. System Usage Data Collected by Poly By default, your system sends usage data to Poly to help improve its products and services. For information about the data that Poly collects, see the system Privacy Guide.

  • Page 34: Using A Provisioning Service

    ▪ The system looks for provisioning options during initial system setup in the following order: Zero Touch Onboarding, Poly Lens, then DHCP. If the system doesn’t find provisioning information for an option, it automatically goes to the next one. Note: To maintain call connection, you can't configure provisioning settings during a call.

  • Page 35: Register The System With Realpresence Resource Manager Provisioning Service

    Address of the system running the provisioning service. The format is https://<server>/ucservice . For example, https:// video.myrpp.poly.com/ucservice Domain Name Domain for registering with the provisioning service. This option doesn’t display if you select Basic as the authentication type. User Name User ID for registering with the provisioning service.

  • Page 36: Download A Provisioning Template Configuration File

    18 Register the System with the Poly Lens Provisioning Service Provision your system with Poly Lens to easily configure and manage your systems. For information on how to provision your system with Poly Lens, see the Poly Lens Help Documentation.

  • Page 37: Register The System Using Dhcp Auto Discovery

    » Configure your DHCP server to send the username, password, and URL of your provisioning service in the following format: ▪ For Polycom RealPresence Resource Manager use https:// <shareduserID>:<sharedpassword>@<server>/ucservice For example, https://mySharedID:mySharedPW@video.example.com/ucservice ▪ For Poly Lens use https:// <ServerUser>:<ServerPassword>@<ServerAddressURL> For example, https:// ServerUser:ServerPassword@yourprovisioningsubdomain.lens.poly.com...

  • Page 38: Configuring Network Settings

    Configuring Network Settings Topics: ▪ Configuring Wired LAN Settings • LLDP and LLDP-MED Support ▪ Configure Wi-Fi as the Primary Network Network settings include the system primary (wired LAN) and secondary (Wi-Fi) network configurations. You also can register your system with SIP and H.323 for calling. Configuring Wired LAN Settings You can set the wired LAN properties for your system.

  • Page 39: Automatically Obtain Ipv6 Address Settings

    Configuring Network Settings Setting Description Default Gateway Specifies the default gateway assigned to your system. 4. Select Save. Automatically Obtain IPv6 Address Settings You can enable your system to use IPv6 addresses and get IP address information automatically. You must have a DHCP server deployed in your environment. Warning: If your network environment only supports IPv6, you must manually configure a static IPv4 address.

  • Page 40: Manually Assign A Host Name And Domain Name

    Video traffic is RTP traffic consisting of video data and associated RTCP traffic. You can use any value from 0 to 7, although Poly recommends not using 6 and 7. 5. Enter an Audio Priority to set the link layer priority of audio traffic on the wired LAN.

  • Page 41: Configure System 802.1X Settings

    H.323: H.225.0 Call Signaling, H.225.0 RAS, H.245, Far-End Camera Control (FECC) ▪ SIP: SIP Signaling, FECC, Binary Floor Control Protocol (BFCP) You can use any value from 0 to 7, although Poly recommends not using 6 and 7. 7. Select Save. Related Links...

  • Page 42: Configure Wired Lan Options

    IEEE 802.3 autonegotiation procedures. If you enable this setting, the system sets LAN Speed and Duplex Mode to read-only. Poly recommends that you use autonegotiation to avoid network issues. LAN Speed Specifies whether to use 10 Mbps, 100 Mbps, or 1000 Mbps for the LAN speed.

  • Page 43: Lldp And Lldp-Med Support

    Configuring Network Settings Setting Description Respond to Broadcast and Multicast Echo When enabled, your system sends an ICMP Echo Requests Reply message in response to a broadcast or multicast Echo Request that isn’t specifically addressed to the system. 3. Select Save. LLDP and LLDP-MED Support Link Layer Discovery Protocol (LLDP) and Link Layer Discovery Protocol Media Endpoint Discovery (LLDP-MED) are supported on your systems.

  • Page 44: Enable Lldp

    GHz spectrums. Note: The quality of your calls is dependent on the quality of your Wi-Fi signal. The system doesn’t support Wi-Fi as a primary network for the following conferencing providers or modes: ▪ Poly Video Mode ▪ GoToRoom ▪ StarLeaf ▪...
  • Page 45 Configuring Network Settings Note: Selecting a new SSID erases the previous SSID and relevant Wi-Fi settings from the system. 4. Configure the following settings: Note: Available settings vary with your selections. Setting Description Security Specifies the encryption protocol: ▪ None ▪...
  • Page 46 Configuring Network Settings Setting Description DNS Alternate Server Specifies the alternate DNS server address for the Wi-Fi network. This setting is read-only if your system gets its IP address automatically. 5. Select Connect. If you’re using Microsoft Team Rooms as a provider, reboot the system.

  • Page 47: Securing The System

    The system stores local account IDs and passwords. Configure Password Policies You can specify requirements for administrator, remote access, and SNMP passwords for your system. Poly strongly recommends that you create an administrator password for your system. Administrators set password policies and minimum requirements. Procedure 1.
  • Page 48 Securing the System Setting Description Minimum Length The minimum number of characters required for a valid password. Require Lowercase Letters The minimum number of lowercase letters required for a valid password. Require Uppercase Letters The minimum number of uppercase letters required for a valid password.
  • Page 49 Securing the System Procedure 1. In the system web interface, go to Security > Local Accounts. 2. Configure the following settings: Setting Description Admin ID The local administrator account name (default is admin Room Password You must enter this password to change administrator settings in the local interface.

  • Page 50: Configure System Access Settings

    Securing the System Setting Description Reset Admin Account Lock Counter After Determines how many hours the failed login window lasts. The window is a period of time starting with the first failed login attempt and during which the system counts subsequent failed attempts against the number allowed.

  • Page 51: Configure The System Web Interface Port Lock

    Note: You can’t completely turn off the USB-C port; it still provides power. If you disable the system’s USB ports, you can’t use the system as an external camera, microphone, and speaker accessory (i.e., Poly Device Mode). Procedure 1. In the system web interface, go to Security > Access.

  • Page 52: Detecting Intrusions

    DST=172.18.1.170 LEN=28 TOS=0x00 PREC=0x00 TTL=63 ID=22458 PROTO=UDP SPT=1450 DPT=7788 LEN=8 PKI Certificates If your organization uses a public key infrastructure (PKI) for securing network connections, Poly recommends that you have a strong understanding of certificate management and how it applies to your system.

  • Page 53: Create A Certificate Signing Request

    SHA-1 (not recommended). Common Name (CN) Specifies the system name. This is a required field. Maximum characters: 64 (truncated if necessary). Poly recommends the following guidelines for this field: ▪ For systems registered in DNS, use the system's FQDN. ▪...

  • Page 54: Create A Tc8 Certificate Signing Request

    If you generate a second CSR before you install the first one, the device discards the previous CSR. Procedure 1. In the system web interface, go to Security > Certificates. 2. Select Poly TC8 > Create and Download CSR. 3. In the Certificate Details form, complete the following fields:...
  • Page 55 SHA-1 (not recommended). Common Name (CN) Specifies the system name. This is a required field. Maximum characters: 64 (truncated if necessary). Poly recommends the following guidelines for this field: ▪ For systems registered in DNS, use the system’s FQDN. ▪...

  • Page 56: Configure Certificate Validation Options

    To perform this validation, you must install certificates from the CAs that are part of the trust chain on the system. For a full list of preinstalled certificates on your system, see the Poly VideoOS and TC8 Certificates Update on the Poly Online Support Center.

  • Page 57: View A Certificate

    Securing the System Procedure 1. In the system web interface, go to Security > Certificates. 2. Select the System tab or Connected Device tab. 3. Select Install Certificate to browse for the CA-signed certificate you want to install and select Open.

  • Page 58: Certificate Revocation

    Securing the System Procedure 1. In the system web interface, go to Security > Certificates. 2. Locate the certificate you want to delete and select Delete in the same row as the certificate. Caution: You can’t undo this action. 3. Confirm by selecting Delete. A message indicates that the system deleted the certificate.

  • Page 59: Disable The Polycom Content App Port

    This option stops TCP/TLS traffic on port 5001. Procedure 1. In the system web interface, go to General Settings > System Settings. 2. Clear the Enable Poly Content App Sharing check box. 3. Select Save. System Allow List The allow list enables access to your system web interface and SNMP ports only to IP addresses you specify.

  • Page 60: Delete Ip Addresses From The Allow List

    Securing the System Delete IP Addresses from the Allow List You can delete specific IP addresses from the allot list for your system. Procedure 1. In the system web interface, go to Security > Access. 2. Select Edit Allow List. 3.

  • Page 61: Web Proxies

    Securing the System Setting Description Banner Text ▪ Custom: Enter any text for the banner. ▪ DoD: A default U.S. Department of Defense security banner. You can’t change this text. Remote Access Banner Text The security banner that displays on the system web interface and command-line API (SSH or telnet).
  • Page 62 Securing the System Enable the System to Use a Web Proxy By default, your system configuration doesn’t use web proxies. Procedure 1. In the system web interface, go to Network > LAN Network > Web Proxy Settings. 2. Select Enable Web Proxy. Set Up Automatic Web Proxy Configuration With automatic web proxy configuration, your system obtains a URL for downloading a proxy auto- configuration (PAC) file through DHCP option 252.

  • Page 63: Sample Pac File

    Securing the System Procedure 1. In the system web interface, go to Network > LAN Network > Web Proxy Settings. 2. Select Update PAC File to fetch the latest version of the file from the server. Related Links Manually Configure a Web Proxy on page 62 Manually Configure a Web Proxy You can manually configure your system to communicate with a web proxy by providing a proxy address,...

  • Page 64: View Connections To The System

    Poly recommends your PAC files use the .pac or .proxy extension. ▪ Poly supports PAC JavaScript functions that return “PROXY host:port” and “DIRECT”. Poly doesn’t support return values of “SOCKS”, “HTTP host:port”, or “HTTPS host:port”. View Connections to the System Access a list of current connections to your system.
  • Page 65 TLS access to the web interface. Zero Touch Onboarding Provisioning (for example, RealPresence Resource Manager) Video system control using a Poly TC8 device Video system control using a Poly Trio system REST API Outbound Static Remote logging Outbound Static Remote logging 2000...
  • Page 66 Securing the System Port Direction Type Protocol Function Open by Configurable Default? Port? 44444 Inbound Static Content stream Various Other ports may be used depending on the conferencing application you’ve selected. See the partner’s relevant documentation for more information.

  • Page 67: Configuring Audio Settings

    Note: Enabling this setting disables Polycom Acoustic Fence technology and vice versa. This feature isn’t available on the Studio X30 system. It also isn’t available when using a Poly Microphone IP Adapter or Poly Trio microphones with your system. Sound Effects Volume Sets the volume level of the ringtone.

  • Page 68: Audio Input

    114 Audio Input You can connect several types of microphones to your system. The following audio inputs are supported: ▪ IP-based Poly microphone peripherals (for the G7500 system only): ◦ Poly IP Table Microphone ◦ Poly IP Ceiling Microphone ◦...

  • Page 69: Configure Ip Microphones

    HDMI: Used to share audio (along with content) from a device. Sound from this input plays in the room and at far sites. ▪ Trio Microphones: Available when paired with a Poly Trio system. Configure IP Microphones You can configure IP table and ceiling microphone settings for your system.
  • Page 70 For G7500 Systems: Once you enable Polycom Acoustic Fence, you must set up additional hardware to use this feature with your G7500 system. You need a primary microphone and at least one more microphone to create the fence. The boundary radius can be two to several feet around the following Poly peripheral devices: ▪...

  • Page 71: Live Microphone Switching On Studio X50

    If you want to change the primary microphone you’re using for Polycom Acoustic Fence technology, you must first disconnect all the microphones from your G7500 system. Note: If you use a mix of table and ceiling microphones, the primary microphone must be a table microphone.

  • Page 72: Configure Hdmi Audio Input

    Configuring Audio Settings Configure Studio X50 Microphone You can enable the ability to switch between a built-in microphone that comes with the Studio X50 and a RealPresence Debut expansion microphone. Procedure 1. In the system web interface, go to Audio/Video > Audio > General Audio Settings. 2.

  • Page 73: Using Poly Trio Microphones

    The video system automatically configures Poly Trio microphones when you pair the phone. Note: Poly Trio microphones are disabled by default if your system is using Microsoft Teams. You can only use the following microphones in addition to the Poly Trio microphones: ▪...

  • Page 74: Configuring The Microphone Adapter

    Configuring Audio Settings Configure NoiseBlockAI When Paired with Poly Trio To use Poly NoiseBlockAI when paired with a Poly Trio, enable the setting on your video system. There’s nothing to configure on the phone. Procedure 1. In the system web interface, go to Audio/Video > Audio > General Audio Settings.

  • Page 75: Using Poly Trio Speakers

    2. Select the Enable Poly Trio Audio (Speakers and Microphones) check box, then Continue to confirm the restart. Choose Speakers When Paired with Poly Trio In or out of a call, you can toggle whether you want to use Poly Trio, connected monitor, or video system speakers. Procedure 1.

  • Page 76: Configure 3.5 Mm Audio Output

    16-bit pulse-code modulation (PCM) Using the Shure IntelliMix P300 You can connect a Shure IntelliMix P300 audio conferencing processor to your G7500 or Studio X50 system using a USB-A port (USB-C isn’t supported). Note the following when using this audio processor: ▪...

  • Page 77: Using The Eagleeye Cube Usb Camera Microphone

    Configuring Audio Settings Using the EagleEye Cube USB Camera Microphone With a G7500 system, you can use the Poly EagleEye Cube USB camera as a microphone if you don’t connect other microphones to the system. Enable USB Audio USB audio connections (for example, a USB headset) don’t work by default.

  • Page 78: Configuring Video And Camera Settings

    Configuring Video and Camera Settings Topics: ▪ HDMI I/O ▪ Supported HDCI Input Resolutions ▪ Configure Monitor Settings ▪ Configure a Touch Monitor • Monitors with CEC ▪ Configure General Camera Settings ▪ Reset Camera Settings to Defaults ▪ Calibrate EagleEye Producer Group Framing ▪...
  • Page 79 50, 60 Supported HDMI Output Resolutions for Dual-Monitor Setups The G7500 and Studio X50 systems support the following HDMI output resolutions and frame rates when using two monitors. Note: 4K resolution (3840 × 2160p) isn’t supported when you configure your system for dual monitors. If you want to use 4K, set Monitor 2 to Off in the system web interface.

  • Page 80: Supported Hdci Input Resolutions

    SVGA 800 x 600 Supported HDCI Input Resolutions The HDCI input resolution is fixed based on the supported Poly camera. HDCI input applies only to the G7500 system. Configure Monitor Settings You can optimize your system video output for single- and dual-monitor setups.

  • Page 81: Configure A Touch Monitor

    Configuring Video and Camera Settings Setting Description Resolution Specifies the monitor resolution. This setting is unavailable when you select Automatic for the Configure Monitor setting. Note: The system uses the resolution you select even if the monitor doesn’t support it. There is no dynamic resolution adjustment in this situation.

  • Page 82: Disable Cec

    See the latest Release Notes for specific information about the cameras you can use with your system. Note: If you connect an unsupported camera, the system still attempts to show video. Poly can’t guarantee that the results are optimal or that the available settings are the same as a supported camera.

  • Page 83: Reset Camera Settings To Defaults

    Allow the user to select primary camera from the TC8 or the local interface. 3. Select Save. Related Links Update Poly HDCI Cameras on page 96 Reset Camera Settings to Defaults After changing camera settings, you can quickly reset all camera settings to the default configuration.

  • Page 84: Supported Usb Cameras

    Don’t press any buttons 5 seconds to automatically exit calibration mode. Supported USB Cameras You can connect a supported USB camera to your G7500 or Studio X50 system when the system is in Zoom Rooms mode to use as a primary or secondary camera.

  • Page 85: Maximum Number Of Supported Camera Connections

    Maximum Number of Supported Camera Connections Your systems support a limited number of cameras for use in and out of calls. This is only available when the system is in Poly Video Mode or Zoom Rooms. Each system supports the following number of cameras:...
  • Page 86 Configuring Video and Camera Settings Setting Description Input Format Specifies the source type of the device. This setting is read-only unless the system doesn’t detect the device. Name Enter a name for the camera or device. Model Displays the type of device connected to the system.

  • Page 87: Adjust The White Balance

    3. Select Save. Configure Camera Tracking Settings for Studio X50 or Studio X30 With Studio X50 and Studio X30 systems, Poly camera tracking technology can automatically frame groups of people and follow conversations in small and medium rooms. Tracking options and behavior depend on your connected camera. For example, if you use a standalone EagleEye IV camera with your system, you won’t see tracking options.

  • Page 88: Configure Camera Tracking Settings For G7500

    88 Configure Camera Tracking Settings for G7500 With a G7500 system, Poly camera tracking technology can automatically frame groups of people or the active speaker in medium and large rooms. Tracking options and behavior depend on your connected camera. For example, if you use a standalone EagleEye IV camera with your system, you won’t see tracking options.

  • Page 89: Presenter Mode

    If the camera tracking isn’t functioning as expected, try turning presenter mode tracking off and back on again. Related Links Configure Camera Tracking Settings for Studio X50 or Studio X30 on page 86 Configure Camera Tracking Settings for G7500 on page 87...

  • Page 90: Sharing Content

    Sharing Content Topics: ▪ Default Option for Sharing Content Your system provides a single way to share content through a wired connection. The conferencing provider may provide other ways of sharing content. Refer to partner documentation for information on their content sharing capabilities. Default Option for Sharing Content Once your system is running and configured for your environment, users can share content from their personal devices with no additional setup using the following methods.

  • Page 91: Customizing The Local Interface

    Customizing the Local Interface Topics: ▪ Configure Dual Monitor Display Settings You can configure some of the system local interface settings according to your preferences. Configure Dual Monitor Display Settings You can choose your self view and content display preferences when you connect two monitors to your system.

  • Page 92: System Maintenance

    Updating Software You can update your system software a few different ways. Use one of the following methods to update system software: ▪ Poly download server ▪ Custom server URL ▪ Microsoft Teams Device Management (Microsoft Teams Rooms only) ▪...

  • Page 93: Updating Paired Devices

    ▪ Poly TC8 device Updating a Paired Poly Trio You can update a Poly Trio system that’s supposed to work with a video system in various ways. See the Poly Trio administrator documentation for information on updating the phone using the following methods.
  • Page 94 1. In the system web interface, go to General Settings > Device Management. 2. Select one of the following options in the Download Update From field: Software Update Method Description Poly Online Support Center A software server hosted by Poly.
  • Page 95 (for example, a TC8 device) and the video system. To successfully update everything, you must have this exact folder structure: ▪ eecube ◦ Config image.zip ◦ ◦ version ▪ videocodec ◦ Config poly-video-<version>.zip ◦ ◦ release.json ◦ version ipmic ▪ ◦ Config ◦ image.zip version ◦ ▪...

  • Page 96: Update System Software From A Usb Flash Drive

    Update System Software from a USB Flash Drive Procedure 1. Obtain the software package from the Poly Online Support Center. 2. Save the software upgrade package to the root directory of a USB flash drive.

  • Page 97: Update Poly Hdci Cameras

    4. Select OK. Follow the setup wizard instructions to complete the update. Update Poly HDCI Cameras You can automatically update an HDCI-connected Poly camera, but not in the same way you update the system and other connected devices (such as IP microphones).

  • Page 98: Manually Downgrade Software In The System Web Interface

    If you encounter issues, you can try restarting your system. Procedure » Do one of the following: ▪ (G7500 only) On the front of the system, press and hold the Restart button for five seconds. ▪ (All systems) In the system web interface, go to Diagnostics > System Reset and select Restart.

  • Page 99: Change The Conferencing Partner Application

    The system restarts and launches the selected conferencing provider application. Set the Conferencing Provider to Device Mode Choosing Device Mode as your provider locks your system in Poly Device Mode. When you set the conferencing provider to Device Mode, the local interface displays only the Device Mode interface.

  • Page 100: Factory Restore The System

    1. Disconnect the power supply to turn off the system. 2. Do one of the following: ▪ On the front of the G7500, insert a straightened paper clip through the factory restore pinhole. ▪ On the side of the Studio X50, insert a straightened paper clip through the factory restore pinhole.

  • Page 101: Factory Restore A Table Microphone

    System Maintenance 3. While continuing to hold the restore button, reconnect the power supply to turn the system on. 4. When the system LED indicator light turns amber, stop pressing the restore button. You can only see the restore progress on a display connected to the secondary monitor HDMI output port.
  • Page 102 System Maintenance Caution: If you have a suspended ceiling, tape the magnet securely to avoid it coming loose and sticking to a ceiling support grid. 2. Ensure that the microphone is powered on. 3. Locate the factory reset sensor. Looking at the bottom edge of the microphone connector along a longer side of the electronics enclosure, the sensor is approximately 63.5 mm (2.5 in.) towards the end opposite to the enclosure’s RJ-45 connector.

  • Page 103: Factory Restore A Microphone Adapter

    Polycom Support and save the package to the root directory of a USB flash drive. Insert the USB flash drive into a USB port. Note: Poly recommends formatting your USB flash drive with the FAT32 file system. 3. Insert a straightened paper clip through the factory restore button pinhole.

  • Page 104: Troubleshooting

    Cameras (see your video system’s latest Release Notes for supported models) • Poly TC8 device • Poly Trio system (see your video system’s latest Release Notes for supported models) • Poly IP Table Microphone (G7500 only) • Poly IP Ceiling Microphone (G7500 only)

  • Page 105: Configure Log Preferences

    Troubleshooting • Poly Microphone IP Adapter (G7500 only) Configure Log Preferences You can manage some basic aspects of your system logs, including how logs are transferred to a USB flash drive. Your system has limited storage space for logs. If you want logs to be overwritten less frequently, attach a USB flash drive to the system.

  • Page 106: Configure Log Level

    When you enable remote logging, the log level is the same for both remote and local logging. Set one of the following log levels. Poly recommends that you enable automatic transfer of logs to a USB flash drive when using one of these setting.

  • Page 107: Retrieve Log Files

    Transfer Logs to a USB Flash Drive You can transfer logs to a USB flash drive to free up space on your system. Note: Poly recommends formatting your USB flash drive with the FAT32 file system. Procedure 1. Connect the USB flash drive to a USB port on the back of the system 2.
  • Page 108 The system immediately begins forwarding its log messages after you click Save. The system supports remote logging encryption using TLS. If you use UDP or TCP transport, Poly recommends remote logging only on secure, local networks. Remote Log Server Address Specifies the server address and port.

  • Page 109: Configure Logging To System Internal Storage

    Enable logging to the system’s internal storage to help troubleshoot critical issues that are causing normal logging operations to fail. Caution: Poly recommends logging to the system’s internal storage only when tracking critical issues. Enabling for extended periods of time causes wear on the system’s storage and may cause the system to fail.

  • Page 110: Snmp Reporting

    Successful or unsuccessful administrator login ▪ Call fail for a reason other than a busy line ▪ User help request ▪ Video or audio call connection or disconnection Note: Poly doesn’t support SNMP write operations for configuring or provisioning systems.

  • Page 111: Configure Snmp

    Enable Notifications Enables MIB notifications. Version1 Enables your system to use the SNMPv1 protocol. Due to security issues, Poly recommends that you don’t enable this setting. Version2c Enables your system to use the SNMPv2c protocol. Due to security issues, Poly recommends that you don’t enable this setting.
  • Page 112 Troubleshooting Setting Description Location Name Specifies the system location. System Description Provides details about the system. User Name Specifies the User Security Model (USM) account name for SNMPv3 message transactions. The maximum length is 64 characters. Authentication Algorithm Specifies the type of SNMPv3 authentication algorithm used.

  • Page 113: Download Mibs

    Troubleshooting Setting Description Destination Address1 Specifies the IP addresses of SNMP managers where SNMP traps are sent. Destination Address2 Each address has four settings: Destination Address3 ▪ Server address (accepts IPv4 addresses, hostnames, and FQDNs) ▪ Message type (Trap or Inform) ▪...

  • Page 114: Check Provisioning Results

    ▪ FAILURE: If you see this, the Error Message column can help you identify the issue. For a list of available system parameters and their permitted values, see the Poly VideoOS Configuration Parameters Reference Guide. Related Links...

  • Page 115: Paired Ip Devices

    The following setups don’t support stereo audio: ▪ Standalone Studio X30 systems ▪ G7500, Studio X50, and Studio X30 systems paired with Poly Trio systems Procedure 1. In the system web interface, go to Diagnostics > Audio Test. 2. Do one of the following: ▪...

  • Page 116: Led Status Indicators For The System Lan Ports

    Each LAN port has two LEDs: The left LED indicates network connectivity and traffic, while the right LED indicates Power over Ethernet (PoE) status for connected devices. The G7500 system has four LAN ports: one for the system’s network connection (farthest left) and three link-local network (LLN) connections for peripheral devices.

  • Page 117: Fix Polycom Acoustic Fence Issues With G7500

    Poly G7500 System Ports on page 11 Fix Polycom Acoustic Fence Issues with G7500 If you’re using Polycom Acoustic Fence technology with your G7500 system and notice it isn’t working, you may have to reconnect your microphones. Procedure 1. Disconnect all microphones from the LLN ports on the back of your system.

  • Page 118: Checking The Web Proxy Configuration

    This option isn’t available if the PAC File Status doesn’t indicate Success. Verify Poly Lens Registration Status You can check if your system is registered with Poly Lens. Procedure » In the system web interface, go to Servers > Cloud to check the Registration Status.

  • Page 119: Poly Trio Audio Meter Not Displaying In System Web Interface

    17 Poly Trio Audio Meter Not Displaying in System Web Interface You can't see the audio meter for paired Poly Trio microphones in the system web interface. However, you can still see the audio meter in the local interface. Procedure »...

This manual is also suitable for:

Studio x50And studio x30

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