Cannot Connect To The Nas Manager; Troubleshooting Dns Configurations - Dell PowerVault NX3500 Administrator's Manual

Cannot Connect to the NAS Manager

Description
Cause
Workaround

Troubleshooting DNS Configurations

Description
Cause
Workaround
186
Troubleshooting
Unable to connect to the NAS Manager.
Probable causes may be:
• The user is attempting to connect using an incorrect IP address or
is using the wrong system name.
• The client computer's IP information is configured incorrectly.
• The user is using an incorrect user name or password.
• The user's browser properties are preventing the connection.
Verify that the client's IP information is set correctly.
1
Verify that the DNS information is configured correctly.
2
Verify the user name and password.
3
Verify the proxy information in the browser's settings.
4
If you are using Microsoft Windows Server 2008, disable IE ESC.
5
Unable to connect to the PowerVault NX3500 using the system
name and/or unable to resolve host names.
Probable causes may be:
• Unable to ping system using Fully Qualified Domain Name
(FQDM).
• Unable to connect to the NAS Manager using system name.
Verify that the client IP information is set correctly.
1
Verify that the PowerVault NX3500 controller is configured to the
2
correct DNS server.
Contact DNS server administrator to verify the DNS record
3
creation.