Troubleshooting; Problem Solving - Kodak I1420 - Document Scanner User Manual

6 Troubleshooting

Contents

Problem solving

Problem
Documents are jamming or multiple
documents are feeding
A-61550 February 2010
Problem solving .............................................................................. 6-1
Indicator lights and error codes...................................................... 6-3
Service indicator lights .................................................................... 6-3
Contacting Service.......................................................................... 6-4
Occasionally you may encounter a situation with your scanner where it
may not function properly. Use the chart below as a guide to check
possible solutions to help you resolve the situation before calling
Technical Support.
Use the chart below as a guide to check possible solutions to problems
you may encounter when using the Kodak i1400 Series Scanner.
Make sure that:
• the output tray and side guides are adjusted for the length and width of
documents being scanned.
• all documents meet specifications for size, weight, and type, etc. as
outlined in Appendix A, Specifications.
• all staples and paper clips have been removed from the documents.
• all rollers and tires are clean and the separator module and feed
module are properly installed. See the procedures in Chapter 5,
Maintenance.
To remove a document jam:
• Remove any documents from the feeder area.
• Push up on the scanner cover release latch and open the scanner
cover
• Locate the jammed document and remove it.
• Close the scanner cover with both hands; push it down firmly until it
latches into place. Resume scanning.
Possible Solution
6-1