Problem Solving - Kodak I1420 - Document Scanner User Manual

Problem solving

Problem
Print quality is poor or inconsistent
Printing problems when starting up
due to dry print head
Not printing
A-61550 February 2010
Use the list below as a guide to check possible solutions to problems
you may encounter when using the printer.
Possible Solution
• Be sure the ink cartridge is not empty.
• Be sure the ink cartridge is properly installed.
• Be sure the ink cartridge is in the correct position for printing.
• Verify that the printer has been enabled in the capture software
application and that the expected print string has been specified.
• Verify that all printer connectors are securely fastened and that the
printer cable is securely attached.
• Run a print test to verify that all jets are functioning properly.
• Clean the print head (see "Printing problems when starting up due to
dry print head" below).
Remove the ink cartridge from the scanner and using a damp cloth or
swab, dab (do not wipe) the ink jets on the ink cartridge, replace the ink
cartridge and try again.
• Check to be sure that the ink cartridge is securely in the desired print
position in the scanner.
• Be sure the tape is removed from the print head.
4-13