Problem Solving - Kodak i3000 Series User Manual

Problem solving

Problem
Print quality is poor or inconsistent
Printing problems when starting up
due to dry print head
Not printing
U2 is displayed in the operator
control panel when trying to print
Ink is being sprayed on the back of
the scanner
Printer door will not close
26
Use the list below as a guide to check possible solutions to problems you may
encounter when using the printer.
Possible Solution
• Be sure the ink cartridge is not empty.
• Be sure the ink cartridge is properly installed.
• Be sure the ink cartridge is in the correct position for printing.
• Verify that the printer has been enabled in the scanning application and
that the expected print string has been specified.
• Verify that all printer connectors are securely fastened and that the
printer cable is securely attached.
• Clean the print head (see "Printing problems when starting up due to
dry print head" below).
Remove the ink cartridge from the printer carrier and using a lint free
cloth or swab, dab (do not wipe) the ink jets on the ink cartridge, replace
the ink cartridge and try again.
• Be sure that printing is enabled in the scanning application.
• Check to be sure that the ink cartridge/printer carrier is secure and in
the desired print position.
• Be sure the tape is removed from the print head.
• Be sure the Printer Accessory is plugged in.
• Printer Accessory or ink cartridge is not installed.
• Verify that the printer carrier is securely in a print position (see
"Changing print positions" on page 25).
• Verify that the printer carrier is in the "printing" position.
A-61771 September 2016