HP 300X - JetDirect Print Server Administrator's Manual page 63

6. Is your protocol enabled?
Check the STATUS line for your protocol on the Jetdirect
configuration page. See the end of this chapter for descriptions
of the information on the configuration page.
7. Is there an error message in the protocol's section on the
configuration page?
See the chapter "HP Jetdirect Configuration Page Messages" for
a list of error messages.
8. If you are using Novell NetWare, does the printer (node address)
appear in the HP Web Jetadmin software?
Verify network and HP Jetdirect settings on the configuration
■
page. See the end of this chapter for descriptions of the
information on the configuration page.
See the troubleshooting section in the online help included
■
with the HP Web Jetadmin software.
9. On a TCP/IP network, can you communicate with the print
server.
Use a ping command to verify a network connection with the
■
print server.
10. If you are on a TCP/IP network, can you use Telnet to print
directly to the printer?
Use the following Telnet command:
■
telnet <IP address> <port>
where <IP address> is the IP address assigned to the
HP Jetdirect print server and <port> is 9100. (HP Jetdirect
data port 9101 or 9102 can also be used for ports 2 or 3
respectively, of a Jetdirect multiport external print server.)
In the Telnet session, type in data and press Enter.
■
The data should print to the printer (a manual form feed may
■
be required).
11. Does the printer appear in the HP Web Jetadmin software?
Verify network and HP Jetdirect settings on the configuration
■
page. See the end of this chapter for descriptions of the
information on the configuration page.
See the troubleshooting section in the online help included
■
with the HP Web Jetadmin software.
ENWW
Troubleshooting the HP Jetdirect Print Server 63