Viewing Phone Administration Data; Using The Quality Reporting Tool - Cisco CP-7931G User Manual

Viewing Phone Administration Data

Your system administrator may ask you to access administration data on your phone for
troubleshooting purposes.
If you are asked to...
Access network
configuration data
Access status data
Access phone model
information
Access phone call and
voice quality
information

Using the Quality Reporting Tool

Your system administrator may configure your phone temporarily with the Quality Reporting Tool
(QRT) to troubleshoot performance problems. You can press QRT to submit information to your
system administrator. Depending on configuration, use the QRT to:
• Immediately report an audio problem on a current call
• Select a general problem from a list of categories and choose reason codes
86
Then...
Choose ( ) > Settings > Network Configuration and select the
network configuration item that you want to view.
Choose ( ) > Settings > Status and select the status item that you
want to view.
Choose ( ) > Settings > Model Information.
Choose ( ) > Settings > Status > Call Statistics.
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