Removing Stuck Cartridges - Freecom VALUELOADER DLT User Manual

Diagnostics and Troubleshooting

Removing Stuck Cartridges

Problem
"!" in ValueLoader
operator panel inventory
display
There is an error code on
the LCD display
Removing Stuck Cartridges
58 ValueLoader DLT VS80/DLT VS160 Tape Autoloader User Manual
Solution
• An exclamation point (!) displayed in the inventory indicates
that the ValueLoader has identified a cartridge in the indicated
slot that is either an invalid cartridge type (DLTtapeIII
cartridge or non-DLT1 cleaning cartridge) or has had media-
related error. These can be caused by faulty or improperly
degaussed media, media that has been previously written in
an invalid format such as DLT7000 or DLT8000, or dirty read/
write heads in the tape drive. The Media Attention LED is also
illuminated in this case. See
more information. Exporting the indicated cartridge will clear
the error condition. See
these symptoms occur on multiple known good cartridges,
consider cleaning the tape drive. See
on page 34. If a particular cartridges causes these symptoms
repeatedly, that cartridge may be defective or invalid.
• Look up the error code, and try to resolve the failure, and
power cycle.
If the ValueLoader experiences a severe mechanical problem or if
you need to remove cartridges because of the power failure or
other circumstance in which the ValueLoader is unable to export
the cartridges in the carousel, follow these steps:
Contact Customer Support if a cartridge is stuck in the
Note:
drive.
Move the power switch on the front panel to the OFF position.
1
You may need to use the tip of a pen or similar item to move
the power switch.
LED Indicators on page 25 for
Exporting Cartridges
Cleaning the Tape Drive
on page 29. If
4