AddSecure IRIS-4 Technical Reference Manual page 61

Tests Results and explanations
Test polls
These can be carried out for Ethernet, cellular and Wi-Fi network interfaces.
Successful: The terminal successfully polled the ARC ISA receiver system over the network.
Polling
entered.
Connection
Action: check that the ARC IP address is correct and confirm that the router's external WAN connection
and firewall are set up.
Connection made, poll
Action: check that the correct account number has been configured at the ARC ISA receiver and that the
correct account number is entered in the terminal.
Connection made, authentication
key.
Action:
was installed, the ARC will need to perform a «Reload Parameters» on the ISA receiver interface.
Test alarms
These can be carried out for Ethernet, cellular and Wi-Fi network interfaces.
Successful: Test alarm reported successfully to the ARC.
Connection
Action: check with the ARC.
Checking Wi-Fi
Connected: Confirms that the terminal is connected to a Wi-Fi network.
Disconnected: The terminal is not connected to a Wi-Fi network.
Action: check that the Wi-Fi router is working. Restart the router.
Cellular registration
Registered:
Not
Action:
antenna is connected, and the signal strength is above the minimum signal strength.
Checking PSTN
Connected: Confirms that the PSTN connection is OK.
Disconnected: Means that the PSTN connection is not OK.
Dial Port
OK:
Fault:
Action:
Disable Cellular
This option lets you simulate a cellular fault so the ARC can check that the operators receive the path fault
event.
Note: To prevent a situation where the installer forgets to switch it off, which would disable cellular
communications, this mode stays operational for 1 minute and then automatically switches off.
disabled: Configured not to poll over the network; check ARC IP address and account number
failed: did not connect to ARC.
fail: Connected to the ARC ISA but rejected.
check that the correct account number was entered in the terminal. If a replacement terminal
failed: not able to connect to the ARC over the network interface
The terminal is connected to the cellular network.
registered: The terminal is not registered to the cellular network.
check that the SIM card is enabled and inserted correctly into the SIM card holder, that the
Dial port monitoring is working correctly.
Dial port monitoring is not working.
Check that the sense resistor wiring is correct.
IRIS-4 Technical Reference Manual 20/03/2025
failed: Connected to the ARC ISA but rejected due to invalid security
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