AddSecure IRIS-4 Technical Reference Manual page 59

9 Trouble reporting and test
9.1 Trouble report
If there are problems with the terminal installation, these will be shown under
the option "Status - Trouble" on the welcome screen as trouble reports. This
chapter explains the possible trouble reports that can be displayed.
Trouble Report
Ethernet disconnected
Wi-Fi disconnected
Ethernet polling fail
Wi-Fi polling fail
PSTN not connected
Not registered
2/3/4G Polling fail
SIM card not fitted
SIM pin number required
SIM Pin number error
Poll failed
Pin Fault on pin**
Fault on serial port
Fault on dial port
Fault on RS485
Explanation
Not connected to the Ethernet network.
Action: check the Ethernet cable and cabling all the way through to the other
end (Router / Switch).
Not connected to the Wi-Fi network.
Action: check that the Wi-Fi router is working satisfactorily.
Unable to poll via the Ethernet network to the ARC's ISA receiver system.
Action: check ARC IP address, confirm Ethernet router external WAN connection
and firewall setup.
Unable to poll via the Wi-Fi network to the ARC's ISA system.
Action: check the Wi-Fi router is working satisfactorily and that it connects to
the Internet.
Not connected to the PSTN network.
Action: check all the connections in the PSTN wiring.
Not able to register to the cellular network which normally means the SIM card
has been disabled.
Action: check with SIM provider.
Unable to Poll via the cellular network to the ARC's ISA receiver system
Action: check ARC IP address, SIM card is enabled for cellular machine-to-
machine data (M2M) and Access Point Name (APN) is correct.
SIM card not being seen in the IRIS-4 4xx unit
Action: check that the SIM card is correctly fitted, and that the connection is OK.
SIM card has been setup for a Pin number and no SIM PIN entered in
configuration
Action: Confirm the correct SIM PIN with the SIM provider and enter.
Current SIM PIN entered in the configuration is invalid
Action: confirm correct SIM PIN with SIM provider and confirm entered
correctly.
The terminal cannot poll over any path
Action: check correct ARC IP address entered, and communication paths setup.
Indicates that the terminal has been set to monitor for tampers and is in an
open or short circuit tamper condition.
Action: check cable/resistors connections.
The terminal is setup to monitor serial but is seeing no activity on the serial
connection
Action: check setup of the terminal / panel and physical connection.
The dial port is showing a fault, either open or short circuit.
Action: check that the 18K sense resistor is correctly fitted across the two-wire
connection to the alarm panel.
The RS485 connection is not working satisfactorily.
Action: check the RS485 connection to the panel.
IRIS-4 Technical Reference Manual 20/03/2025 page 59