AddSecure IRIS-4 Technical Reference Manual page 48

6.16 Trouble reporting
Trouble reporting allows setup of the reporting of communication faults via
relays or SMS and diagnostic calls to be made over an IP communication path
(Ethernet or cellular).
The remote diagnostic call allows an outbound TCP/IP call using TCP/IP port
number 51292 to a technician with a PC/laptop running the IRIS Toolbox software. This will then let them
check setup and run diagnostics remotely to investigate any issues.
Below is a breakdown of these individual setup options:
Via relays
It is possible to enable or disable the terminal toggling the state of the relays to
indicate communication path failures. This is intended to signal failures back to
the panel inputs, so the site has local indication of a communication failure (for
EN standards). The terminal allows the choice of which relay is to be used for
the indication of a poll or other communication fault.
Click on the relevant box for the relay to be used for indicating this failure.
Note: Each relay can be used for multiple path fault indications.
The «Fault» option allows reporting of system fault indications via the selected relay. For a list of these
faults, see section 9.1. "Trouble report"
Via SMS
The terminal can send SMS messages via the cellular network to indicate
communication or line faults.
There are 4 SMS phone numbers that can be set up as destinations for these
SMS messages.
Click on the relevant option and enter the phone numbers, then click «Save», then «Back».
Diagnostic call IP address
This menu allows the IP address of the PC/laptop running the IRIS Toolbox
software to be entered so outbound TCP/IP diagnostic calls for remote
diagnostics can be made.
Diagnostic call
This option lets you make diagnostics calls back to the IP address entered above
for remote diagnostics to the IRIS Toolbox software.
The first time this is used, the one-time password for this remote connection
will be displayed. Take note of this password, as it may need to be passed on to
the operator of the IRIS Toolbox software.
Click «Diagnostic Call» once the password has been passed onto the operator and they are ready to receive
the call.
page 48 IRIS-4 Technical Reference Manual 20/03/2025