CipherLab 9700 User Manual page 36

NOTE! The Display code type and Display code length options must be enabled for work with EAN. 12-digit
UPC do not require these options to be enabled.
Full Factory Reset is Required
If a handheld device is not functioning and there are other critical issues, you may need to reconfigure the
device back to the original (out of the box) state.
To reset the device to the original state, do the following:
1. Press and hold the power button and then choose to power the device off.
2. Press and hold the following buttons simultaneously: orange one (Shift), blue one and Power.
3. Wait to see the tap on the screen to set up the device.
4. Take a very fine pen or a regular pen and tap in the middle of the plus icon. The application
installation process will begin.
5. After the AppLock screen is displayed, reconfigure the site and Wi-Fi settings.
6. Go to Power Settings, click the battery on the blue screen and then clear the battery option.
7. Go to Settings > System Backlight Settings > Battery Power and clear the first two options, then go
to the external power settings and configure the same settings and then click OK.
8. Scroll down to the power information, go to Advanced, clear the first option and then click OK.
9. Go to Start > Settings > System and leave the USB to PC option not selected. This will leave the
device in the mobile device center serial mode.
If you need any further assistance with your CipherLabs 9700, please feel free to contact our technical
support at 412-306-0640
© Petrosoft LLC. All rights reserved. Confidentiality level – Internal use
or submit a ticket via C-Store Office web site.
CIPHERLAB 9700 WITH MOBILE ASSISTANT APPLICATION
/ Version 1.1
36