CipherLab 9700 User Manual page 35

CIPHERLAB 9700 TROUBLESHOOTING
WARNING! All Handheld devices have two batteries. The internal battery keeps the device memory.
Before removing batteries, turn the handheld device off.
Communication Error
If "A Communication Error Has Occurred" error appears on the handheld, do the following:
1. Ensure that the handheld is connected to the PC and Power.
2. Ensure that Windows Mobile Device Center is running on the computer, and connected.
3. Reboot the computer.
4. Reboot the handheld. For more information, see
Station Data Mismatch Error
If "Name and Station ID must match CSO" error appears on the handheld during setting up the station, do the
following:
1. Ensure that the station name is entered exactly as it is listed at CStore-Office Cloud, including spacing
and capitalization.
2. Ensure that the handheld is connected to the dock.
Handheld Cannot Be Powered On
1. Ensure that battery is completely connected.
2. Ensure that battery is charged.
3. Press and hold the red power button for a few seconds to power on.
Scanner Has Stopped Working/not Functioning
If a handheld device does not allow entering text, do the following:
1. At the bottom left corner of the AppLock screen, click the menu button and then click the Login
button.
2. On the Login screen, do not enter the password, just click the check box.
3. At the bottom left corner of the screen, click the menu button again, scroll down to the bottom and
then click Exit. The blue screen is displayed.
4. Click the Start menu button and then go to Settings > System > Reader configuration.
5. Go to Data Output > Keyboard Emulation and make sure that String Mode is specified there.
6. Select the Display code type and Display code length check boxes, click Apply and then click OK.
© Petrosoft LLC. All rights reserved. Confidentiality level – Internal use
CIPHERLAB 9700 WITH MOBILE ASSISTANT APPLICATION
Rebooting Handheld on page 5.
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