Page 3 Compaq Computer Corporation. 1997 Compaq Computer Corporation. All rights reserved. Printed in the U.S.A. Compaq and Deskpro registered U. S. Patent and Trademark Office. Microsoft, MS-DOS, and Windows are registered trademarks of Microsoft Corporation. The software described in this guide is furnished under a license agreement or nondisclosure agreement.
Page 5 preface This Reference Guide includes general information about your computer, troubleshooting and diagnostics information, and technical specifications. The following format conventions distinguish elements of the text throughout this guide: When keys must be pressed at the same time, the action is represented by the key names and the plus (+) symbol.
Page 6 Text set off in this manner presents clarifying information, specific instructions, commentary, sidelights, or interesting points of information. Compaq is committed to making environmentally friendly products. Your computer was produced in a chlorofluorocarbons (CFC)-free factory. All plastics used in the product are stamped with material composition to make recycling more efficient.
Page 7 Intelligent Manageability, including Asset Management, Fault Management, Security Management, Configuration Management, and Integration Management Compaq Netelligent 10/100 TX Embedded UTP Controller, a network interface controller (NIC) with Remote Wakeup support 512-kilobyte or 1-megabyte write-through, direct-mapped secondary (L2) cache 16, 32, or 64 megabytes of synchronous DRAM (SDRAM);...
Page 8 Microsoft Windows 95 operating system installed on Pentium-based models; Microsoft Windows NT Workstation 4.0 operating system installed on Pentium II– based models Compaq-supplied drivers and utilities Pentium processor with MMX technology at 166-MHz, 200-MHz, or 233-MHz; or Pentium II processor at 233- MHz, 266-MHz, or 300-MHz Pentium-based models include Enhanced 64-bit graphics with accelerated 3D;...
Page 9 Ref. Component Function Diskette Drive Activity Light Turns on when the diskette drive is reading or saving data. Diskette Eject Button Ejects a loaded diskette. Emergency Eject Hole (LS-120 Drive only) Stereo Headphone Jack Connects headphones to the CD-ROM drive.* Headphone Volume Control Adjusts the volume of the CD-ROM drive.* CD-ROM Drive Busy Indicator...
Page 11 Ref. Connector Function Power Cord Connects the computer to an electrical power outlet. Monitor Connector Connects a monitor. NOTE: Your computer will include either a PCI or an AGP monitor connector, but not both. Ethernet AUI Connector Connects the Ethernet network, using an AUI cable or an AUI to BNC transceiver.
Page 13 Ref. Component Function Dual-State Power Button Turns the computer on and off; can be configured as a standby button. Power-On Light Turns on when power to the computer is turned on and blinks (optional) in Energy Saver mode. Hard Drive Activity Light Turns on when the hard drive is reading or saving data.
Page 15 Ref. Connector Function Voltage Select Switch Switches voltage between 115V (U.S.) and 230V to match geographical requirements. Parallel Connector Connects a parallel device, such as a parallel printer. Network Status Lights Yellow link light turns on when network driver is properly loaded and system is physically connected to a network.
Page 16 The desktop model can house up to four mass storage devices. Drive Position Configuration Standard, 3.5-inch 1.44MB diskette drive or LS-120 Drive Optional PD-CD Drive, CD-ROM drive, diskette drive, tape drive, or hard drive, (5.25-inch, half height) Standard 3.5-inch internal hard drive (2.4 GB or 3.2 GB) Optional PD-CD Drive, CD-ROM drive, diskette drive, tape drive, or hard drive (5.25-inch, half height)
Page 17 Optional PD-CD Drive, CD-ROM drive, diskette drive, tape drive, or hard drive (5.25-inch, half height) To verify which mass storage devices are installed in your computer, run Compaq Diagnostics for Windows or the INSPECT utility. Refer to Chapter 8, “Using Compaq Utilities,” for more information.
Page 18 The typing areas, keyboard lights, and special function keys are shown and described in the following illustration and table. Ref. Component Function Often assigned a specific task by the application. Frequently used as an exit key (for quitting an application), for moving back one screen, or for canceling a command.
Page 19 Ref. Function Pause Temporarily suspends screen scrolling or some operations. Num Lock Indicates whether the Num Lock feature is on or off. light Caps Lock Indicates whether the Caps Lock feature is on or off. light Scroll Lock Indicates whether the Scroll Lock feature is on or off. light Ctrl Used in combination with another key, its effect depends on the application...
Page 20 You may use the Windows Logo keys in combination with other keys to perform certain functions in Windows 95, as shown in the following table: Windows Logo Key Combination Functionality in Windows 95 Windows logo key + F1 Displays a pop-up menu for the selected object. Windows logo key + Tab Activates the next Taskbar button.
Page 21 Never restrict the airflow into the computer by blocking the front vents or air intake. Do not place the keyboard, with the keyboard feet down, directly against the front of the desktop unit as this also restricts airflow. Never use the desktop computer on its side (resembling a “tower”...
Page 23 Intelligent Manageability combines innovative hardware technology with PC LAN management tools from Compaq and other leading vendors to make Compaq desktop and portable computers easier to inventory, troubleshoot, protect, and maintain. Intelligent Manageability features focus on: Asset Management Fault Management...
Page 24 Simplify remote software distribution procedures by allowing the system administrator to identify software and revision levels remotely Enhanced Compaq Insight Personal Edition is a component of Intelligent Manageability that allows you to view: System overview AssetControl information Input devices...
Page 25 To print the information, click File, then select Print. Select one of the following options: Detailed Report (All Categories), Summary Report (All Categories), or Current Category. Click OK to print the report you selected. 5. To exit Compaq Insight Personal Edition, click File, then click Exit.
Page 26 You can then view current system health by using Compaq Insight Personal Edition. If the computer is connected to a network managed by Compaq Insight Manager or other SNMP-based management products (e.g., HP OpenView or IBM Tivoli TME10 NetView), the computer also sends a fault notice to the network management application.
Page 27 An alert is also sent over the network to the system administrator. To use this feature on Compaq Deskpro 6000 Series personal computers, you must replace the standard Ultra SCSI hard drive with an Ultra ATA hard drive. This feature is standard on Compaq Deskpro 4000 Series personal computers.
Page 28 Certain new Compaq monitors detect when the operating temperature of the monitor exceeds the normal range or when a hardware fault occurs. Hardware faults may include the following: Power voltage out of range Power current out of range Horizontal deflection...
Page 29 Your computer includes security features to protect the computer and data from unauthorized access. You can view Security Management features and current settings by using Compaq Insight Personal Edition (locally), Compaq Insight Manager (remotely), or PC LAN management applications from the Desktop Management Solution Partners.
Page 30 For more information about Computer Setup, refer to Chapter 8, “Using Compaq Utilities.” In some cases you may also need to set switches. For more information about these switches, refer to Appendix E,...
Page 31 1. Turn on the computer. 2. When the F10 Setup message appears in the lower-right corner of the Compaq logo screen, press the F10 key. If you do not press the F10 key while the message is displayed, you must turn the computer off, then on again to access the utility.
Page 32 9. Choose any other setup password preferences, then select OK to exit the security management screen. For more information about the various screen and configuration options, refer to Chapter 8, “Using Compaq Utilities.” 10. Select File, Save Changes and Exit from the menu bar near the top of the screen.
Page 33 2. When the F10 Setup message appears in the lower-right corner of the Compaq logo screen, press the F10 key. If you do not press the F10 key while the message is displayed, you must turn the computer off, then on again to access the utility.
Page 34 To change the power-on or setup password, complete the following steps: 1. Turn on the computer. 2. When the key icon appears, type your current password, a slash (/) or alternate delimiter character, your new password, another slash (/) or alternate delimiter character, and your new password again as shown: current password/new password/new password Refer to the “National Keyboard Delimiter Characters”...
Page 35 Each keyboard is designed to meet country-specific requirements. The syntax and keys that you use for changing or deleting your password depend on the keyboard that came with your computer. To determine the delimiter key required for changing or deleting your password, find your keyboard in the following table: Arabic Greek...
Page 36 2. Turn off the computer and disconnect the power cord from the electrical outlet. Refer to Chapter 6 or Chapter 7 for computer disassembly and reassembly instructions. 3. Remove the computer cover or side panel and the expansion board cage. 4.
Page 37 5. Place the jumper on pins 5-6 of E50 for at least one minute. 6. After waiting at least one minute, replace the jumper on pins 1-2. 7. Reassemble and restart the computer. Your password is erased from system memory. When you restart the computer, and the screen displays a message that says, “system options not set,”...
Page 38 Setup password to continue. To set the Smart Cover Sensor protection level, complete the following steps: 1. Access Computer Setup from the Compaq Utilities menu. 2. Select the Built-In Devices option. 3. Select the Security Management option. 4. Locate the Setup Password option and select Enable Setup Password, if not already established.
Page 39 1. Turn on the computer. 2. When the F10 Setup message appears in the lower-right corner of the Compaq logo screen, press the F10 key. If you do not press the F10 key while the message is displayed, you must turn the computer off, then on again to access the utility.
Page 40 You can obtain the FailSafe Key by any one of the following methods: Contact your authorized Compaq reseller or service provider. Refer to the Compaq World Wide Web site (www.compaq.com) for ordering information. Call the appropriate number found in the “Worldwide Telephone Numbers” table in Chapter 9, “Troubleshooting.”...
Page 41 To open the computer cover using the Smart Cover FailSafe Key, complete the following steps: If removing the Smart Cover Lock from a minitower computer, be sure to turn the computer on its side, with the side panel up, before removing the lock. 1.
Page 42 1. Turn on the computer. 2. When the F10 Setup message appears in the lower-right corner of the Compaq logo screen, press the F10 key. If you do not press the F10 key while the message is displayed, you must turn the computer off, then on again...
Page 43 9. Select any other QuickLock/QuickBlank preferences, then select OK to exit the Security Management screen. For more information about the various screen and configuration options, refer to Chapter 8, “Using Compaq Utilities.” 10. Select File, Save Changes and Exit from the menu bar near the top of the screen.
Page 44 The cable lock provision consists of a three-piece security bracket. The bottom part of the bracket is attached to the computer with a screw; the top part of the bracket covers the screw and prevents its removal. The security bracket can be used with a padlock to inhibit access to the interior of the computer, which prevents unwanted configuration changes or component removal.
Page 45 Configuration Management features include: Remote ROM Flash Remote Security Management Remote Wakeup Remote Shutdown Replicated Setup Advanced Configuration and Power Interface (ACPI)– ready hardware Dual-state power button Enhanced Support Software CD and World Wide Web Site Use of Remote ROM Flash and Remote Security Management requires an established setup password.
Page 46 Should you need or want to upgrade your ROM, you may: Order an upgraded ROMPaq diskette from Compaq. Order the Support Software CD for Compaq Desktop, Portable, and Workstation Products. Download the latest ROMPaq images from the Compaq World Wide Web site (www.compaq.com).
Page 47 It also results in greater productivity and lower total cost of ownership. Compaq created the Remote ROM Flash capability to be secure and fail-safe. All Deskpro ROMPaq ROM images from Compaq are digitally signed to ensure authenticity and minimize potential corruptions.
Page 48 The FailSafe Boot Block ROM allows for system recovery in the unlikely event of a ROM flash failure, for example, if a power failure occurs during a ROM upgrade. The Boot Block is a flash-protected section of the ROM that checks to validate the system ROM each time power to the system is turned on.
Page 49 Insert a valid ROMPaq diskette, turn the power off, then turn the power on. ROM upgrade failed. Try another ROMPaq diskette. If the light remains turned on, contact Compaq customer support. ROM upgrade successfully completed. Turn power off and back on to resume normal system operation.
Page 50 Remote Security Management allows the system administrator to safely set or modify security features on remote Compaq Deskpros, directly from the centralized network management console. Enabling the system administrator to perform these tasks remotely, on multiple computers, results in consistent deployment of and greater control over Deskpro security parameters over the network.
Page 51 Shutdown, refer to the online Remote Management Administrators Guide. The Remote Management Administrators Guide is included with the Remote Management Administration Tools, and is available on the Support Software CD for Compaq Desktop, Portable, and Workstation Products or at the Compaq Web Site at http://www.compaq.com.
Page 52 To use Replicated Setup in Computer Setup, complete the following steps: 1. Access Computer Setup from the Compaq Utilities menu. Refer to Chapter 8, “Using Compaq Utilities,” for more information. 2. Use Computer Setup to select the settings for the Replicated Setup.
Page 53 Use Computer Setup, accessible through the Compaq Utilities menu, to establish, modify, or disable Power Management features. Refer to Chapter 8, “Using Compaq Utilities,” for more information. Disable monitor timeouts in Computer Setup first, then establish the settings in Windows 95, to avoid potential conflicts.
Page 54 If you plan to run any of the following operating systems on your computer, you must install corresponding Compaq device drivers and utilities to ensure all features are supported and functioning properly: Microsoft Windows 3.1 IBM OS/2 Microsoft Windows NT Workstation 3.51...
Page 55 “Worldwide Telephone Numbers” table in Chapter 9, “Troubleshooting.” If you call Compaq to place an order, be sure to have the serial number of your computer available. The serial number is on the right-hand side of your computer, near the system lights.
Page 56 You can order a set of backup diskettes from Compaq at nominal cost, or you can make your own backup diskettes, tapes, or discs.
Page 57 LAN administrator to remotely view AssetControl data, configuration data, memory change alerts, NIC performance data, and contact information. The tool also provides access to the Fault Management features of the Compaq Deskpro Personal Computer. For more information on integrating with Insight Manager and configuring the Compaq Insight Management Agents, refer to the online Intelligent Manageability Guide.
Page 58 Tally Systems (NetCensus) Tivoli (TME10 and Compaq Insight Manager for TME10 NetView) For more information on integrating with PC LAN management or enterprise management platform applications, refer to the online Intelligent Manageability Guide or to the Compaq World Wide Web site (www.compaq.com).
Page 59 chapter Your computer offers one of three levels of graphics support, depending on the model: Enhanced 64-Bit Graphics with 3D Acceleration, provided by the S3 ViRGE/GX graphics controller Matrox Performance Graphics, provided by the Matrox MGA 1064-SG graphics controller Matrox Millennium-II AGP Graphics These controllers are high-performance PCI or AGP graphics controllers, offering 3D graphics support.
Page 60 The graphics controllers support the following resolutions and number of colors: S3 Enhanced 64-Bit Matrox Performance Matrox Millennium-II Resolution 2 MB 4 MB 2 MB 4 MB 4 MB 8 MB 16 MB SGRAM SGRAM SGRAM SGRAM WRAM WRAM WRAM 1600 ×...
Page 61 10. Insert the manufacturer’s installation disk into drive A and click the OK button. To display driver information, click the Compaq tab, located in Display Properties. Use the MGA Panel to select a monitor type, configure 3D accelerations, and obtain information about the Matrox graphics controller installed in your computer.
Page 62 Access the Configuration tab to select 3D acceleration and language preferences. Complete the following steps: 1. Click the Configuration tab in the MGA Panel. 2. Enable 3D acceleration preferences (Z Buffer, Double Buffer, or Sub Pixel Precision) by clicking to place an arrow in the appropriate box or boxes.
Page 63 Properties from the menu. 2. Select the Settings tab to change the resolution and color depth. 3. Select the Compaq tab to change the monitor refresh rate. The resolution and color palettes supported depend upon your graphics controller and monitor type. To display driver information, click the Compaq tab.
Page 64 1. If you have locked the Smart Cover Lock, use Computer Setup to unlock the lock. For more information about Computer Setup, refer to Chapter 8, “Using Compaq Utilities.” 2. Turn off the computer, disconnect the power cord from the electrical outlet, and remove the cover or side panel. If upgrading a minitower computer, turn the computer on its side.
Page 65 5. Remove the Matrox Millennium-II graphics controller from the AGP slot. Continue to step 6.
Page 66 6. Place the graphics controller on a grounded, flat surface and install the appropriate upgrade memory module as illustrated below. 7. Replace the graphics controller into the same slot. 8. Replace the screw into the expansion slot, if upgrading a board that resides in the expansion board cage.
Page 67 Rate” in this chapter for more information. 11. If you normally lock the Smart Cover Lock, use Computer Setup to relock the lock. 12. Test the system (optional) using the Computer Checkup (TEST) utility. Refer to Chapter 8, “Using Compaq Utilities,” for more information.
Page 69 The Compaq Netelligent 10/100 TX Embedded UTP Controller automatically senses the data throughput speed of the network, 10Base-T or 100Base-TX, and configures itself appropriately.
Page 70 RJ-45 connector. To enable the AUI connector, complete the following steps: 1. Double-click the Network icon, located in the Control Panel. 2. Double-click the Compaq Netelligent 10/100 TX Embedded UTP Controller. 3. Select the Advanced Properties tab. 4. Select Media Connector.
Page 71 The rear panel has two network status lights for the RJ-45 connector. The yellow link light will illuminate when the network driver is properly loaded and the system is physically connected to an active network. During 10Mbs operation, the link light indicates that the system is receiving link pulses from the network.
Page 72 1. Double-click the Network icon, located in the Control Panel. 2. Double-click the Compaq Netelligent 10/100 TX Embedded UTP Controller. 3. Select the Advanced Properties tab. 4. Select Media Speed and change the value from AUTO to 10Mbs or 100Mbs, depending on the capabilities of your network.
Page 73 Chapter 2, “Understanding and Using Intelligent Manageability.” Complete instructions for installing the network device drivers are available in the file: C:\CPQNET\README.TXT. To change the default configuration settings, run the Computer Setup utility. Refer to Chapter 8, “Using Compaq Utilities,” for more information.
Page 75 1.44-megabyte and 720-Kbyte diskettes, but also retrieves and stores data on 120-megabyte diskettes. 120-megabyte diskettes are available from your Compaq authorized dealer or reseller. To learn more about using the LS-120 Drive with various operating systems, please refer to the ASCII text file located at C:\LS120.TXT on your computer.
Page 76 1. Insert a metal rod (approximately 1/16 inch in diameter and at least 1 3/8 inches in length [1.2 mm × 35 mm]) into the emergency eject hole, found in the center of the eject button , and push firmly. You may use a straightened paper clip to eject the diskette manually.
Page 77 D. After the Windows 95 installation is complete, you need to reinstall the LS-120 device drivers. These drivers are available from Compaq on the Support Software CD for Compaq Desktop, Portable, and Workstation Products.
Page 78 5. When the low-level format is complete, perform a high- level format by following the previous procedure. Some Compaq Deskpro models feature a standard, slot-load 16X MAX or 24X MAX CD-ROM drive. The drive is a random access, read-only storage device capable of retrieving data from removable compact disc media, which can store up to 680 megabytes of digital information.
Page 79 With the computer turned on, you can insert a disc by sliding the disc into the slot on the front panel of the drive. The drive performs a diagnostic check and automatically begins reading the table of contents. The busy indicator turns amber while the drive reads the table of contents.
Page 80 Certain applications or operating system software may disable the eject button to prevent accidental damage to the disc. If the eject button is disabled by the application software, it will not operate. CD-ROM drive models include an Enhanced Business Audio subsystem that provides sound capabilities in the Microsoft Windows operating environment.
Page 81 Never spray cleaning fluids directly on the unit. Avoid using any type of solvent, such as alcohol or benzene, which may damage the finish. If any object or liquid falls into the drive, immediately unplug the computer and have it checked by an authorized Compaq service provider.
Page 83 1. If you have locked the Smart Cover Lock, use Computer Setup to unlock the lock. For more information about Computer Setup, refer to Chapter 8, “Using Compaq Utilities.” 2. If the computer is already on, turn it off and disconnect the power cord from the wall outlet.
Page 84 6. Turn on the monitor, computer, and any devices you want to test. 7. Reconfigure the computer, if necessary. Refer to Chapter 8, “Using Compaq Utilities,” for instructions. 8. If you normally lock the Smart Cover Lock, use Computer Setup to relock the lock.
Page 85 1. Go to the Control Panel. 2. Select the Add New Hardware icon. 3. Follow the instructions on the screen. The Compaq Deskpro 4000 and 6000 Series of Personal Computers include features that make it easier to upgrade or service your computer.
Page 86 1. If you have locked the Smart Cover Lock, use Computer Setup to unlock the lock. For more information about Computer Setup, refer to Chapter 8, “Using Compaq Utilities.” 2. Turn off the computer and any external devices. 3. Disconnect the power cord from the power outlet.
Page 87 5. Rotate the computer cover up , then remove the front lip of the cover from under the front bezel to lift the cover off the unit.
Page 88 1. If you have locked the Smart Cover Lock, use Computer Setup to unlock the lock. For more information about Computer Setup, refer to Chapter 8, “Using Compaq Utilities.” 2. Turn off the computer and any external devices. 3. Disconnect the power cord from the power outlet.
Page 89 5. Press down on the release latch at the lower left edge of the bezel and swing the bezel out from the left. 6. Press down on the release latch at the lower right edge of the bezel and swing the bezel out from the right to remove the bezel.
Page 90 When installing optional drives, you must install one guide screw to ensure the drive will line up correctly in the drive cage. Compaq has provided extra guide screws, installed in the front of the computer chassis, under the front bezel.
Page 91 1. If you have locked the Smart Cover Lock, use Computer Setup to unlock the lock. For more information about Computer Setup, refer to Chapter 8, “Using Compaq Utilities.” 2. Turn off the computer and any external devices. 3. Disconnect the power cord from the power outlet.
Page 92 1. If you have locked the Smart Cover Lock, use Computer Setup to unlock the lock. For more information about Computer Setup, refer to Chapter 8, “Using Compaq Utilities.” 2. Turn off the computer and any external devices. 3. Disconnect the power cord from the power outlet.
Page 93 4. Remove the computer cover. 5. Remove the expansion board cage. 6. Disconnect the power supply and drive signal cables from the system board, and disconnect any external device cables from the rear panel. 7. Grasp the back edge of the system board tray and slide it out of the chassis.
Page 94 The position of the expansion board cage in this illustration is for demonstration purposes only. Be sure to rest the expansion board cage upside down rather than on either side of the cage.
Page 95 Ref. Description Smart Cover Lock Power supply Diskette drive or LS-120 Drive Internal hard drive Processor Memory module (DIMM) sockets System board Embedded audio (CD-ROM drive models) Embedded network interface controller Smart Cover Sensor Graphics controller...
Page 96 The position of the expansion board cage in this illustration is for demonstration purposes only. Be sure to rest the expansion board cage upside down rather than on either side of the cage.
Page 97 Ref. Description Smart Cover Lock Power supply Diskette drive or LS-120 Drive Internal hard drive Processor Memory module (DIMM) sockets System board Embedded network interface controller Embedded audio (CD-ROM drive models) Accelerated Graphics Port (AGP) slot Embedded Ultra-SCSI controller (Deskpro 6000 models) Smart Cover Sensor PCI graphics controller (Deskpro 4000 models)
Page 98 1. If you have locked the Smart Cover Lock, use Computer Setup to unlock the lock. For more information about Computer Setup, refer to Chapter 8, “Using Compaq Utilities.” 2. Turn off the computer, disconnect the power cord from the electrical outlet, and remove the computer cover.
Page 99 6. Replace the expansion board cage. 7. Replace the computer cover. 8. If you normally lock the Smart Cover Lock, use Computer Setup to relock the lock. 9. Test the system (optional) using the Computer Checkup (TEST) utility. Refer to Chapter 8, “Using Compaq Utilities.”...
Page 100 7. Replace the expansion board cage. 8. Replace the computer cover. 9. If you normally lock the Smart Cover Lock, use Computer Setup to relock the lock. 10. Test the system (optional) using the Computer Checkup (TEST) utility. Refer to Chapter 8, “Using Compaq Utilities.”...
Page 101 Your computer contains expansion slots, as follows: PCI (Peripheral Component Interconnect) expansion slots PCI/ISA shared expansion slot ISA (Industry Standard Architecture) expansion slots The graphics controller resides in either a PCI slot in the expansion board cage, or in the AGP slot on the system board.
Page 102 3. Remove the screw at the side of the expansion slot, then remove the expansion slot cover from the slot as illustrated. To install an expansion slot cover, follow these steps: 1. Slide the expansion slot cover into place over the slot opening.
Page 103 8. Reconfigure the computer, if necessary. Refer to Chapter 8, “Using Compaq Utilities,” for instructions. 9. If you normally lock the Smart Cover Lock, use Computer Setup to relock the lock. 10. Test the computer (optional) using the Computer Checkup (TEST) utility. Refer to Chapter 8, “Using Compaq Utilities.”...
Page 104 To remove an expansion board, follow these steps: 1. Remove the expansion board cage. 2. Disconnect any cables attached to the expansion board. 3. Remove the screw at the side of the expansion slot. 4. Hold the board at each end and carefully rock it back and forth until the connectors pull free from the slot.
Page 105 To install an optional speaker in the expansion board cage, complete the following steps: 1. Remove the expansion board cage from the computer chassis. 2. Slide the speaker under the metal tabs on the expansion board cage. 3. Secure the speaker by inserting the screw in the top screw hole, as indicated in the illustration below.
Page 106 Some options use M3 metric thread hardware. The Compaq-supplied metric screws are black. Optional drives are available from Compaq in kits that include a special drive cable. The configuration of the drives employs a cable-select feature that identifies the drives as device 0 (primary drive) or device 1 (secondary drive).
Page 107 The Compaq Deskpro 6000 Series of Personal Computers features an embedded Ultra-SCSI host adapter that supports up to seven internal and external SCSI devices. Deskpro 6000 models come with an internal SCSI hard drive preinstalled. Additional high-performance SCSI devices can be added to all Deskpro 6000 models.
Page 108 Every SCSI chain or circuit must be terminated (closed) at both ends. Termination can be accomplished by using the terminating feature on the device or by using a terminated cable. 4X and 8X devices may not have terminating jumpers on the device.
Page 109 Depending on the model, your computer may include one of the SCSI cables shown in the next illustration. Because your computer comes preconfigured, cable configuration does not become a consideration until you decide to add an optional SCSI device. Computers with 2-peripheral SCSI cables (without termination) must have termination enabled on the last device.
Page 110 For additional information about installing optional SCSI devices, refer to the documentation that comes with the device or contact your Compaq authorized dealer, reseller, or service provider. To remove a blank drive bezel, complete the following steps: 1. If you have locked the Smart Cover Lock, use Computer Setup to unlock the lock.
Page 111 4. Install the guide screw into the first screw hole from the front, on the left-hand side of the drive. Some options use M3 metric thread hardware. Extra guide screws are provided on the front of the chassis, under the front bezel. The Compaq-supplied metric screws are black.
Page 112 5. Install the drive in the desired drive bay and secure the drive with two screws through the side of the drive cage. Be sure the guide screw lines up with the guide slot in the drive cage. 6. Connect the drive power and signal cables and, if it is a CD-ROM drive or PD-CD Drive, connect the audio cable...
Page 113 7. Push the drive cage back into the computer chassis and secure it with the two screws through the front of the chassis. 8. Remove the blank drive bezel from the inside of the front bezel. 9. Replace the front bezel and computer cover.
Page 114 10. Reconfigure the computer, if necessary. Refer to Chapter 8, “Using Compaq Utilities,” for more information. 11. If you normally lock the Smart Cover Lock, use Computer Setup to relock the lock. To install a 3.5-inch drive into a 5.25-inch drive bay, complete the following steps: 1.
Page 115 Some options use M3 metric thread hardware. Extra guide screws are provided on the front of the chassis, under the front bezel. The Compaq-supplied metric screws are black. 6. Install the bracket and drive into the desired drive bay and secure the bracket with two screws through the side of the drive cage.
Page 116 10. Replace the front bezel and computer cover. 11. Reconfigure the computer, if necessary. Refer to Chapter 8, “Using Compaq Utilities,” for more information. If you have installed a second diskette drive (B:), you will need to reconfigure the computer, using Computer Setup, to recognize the B: drive.
Page 117 1. If you have locked the Smart Cover Lock, use Computer Setup to unlock the lock. For more information about Computer Setup, refer to Chapter 8, “Using Compaq Utilities.” 2. Turn off the computer, disconnect the power cord from the electrical outlet, and remove the computer cover and front bezel.
Page 118 3. Remove the screws securing the drive cage and slide out the drive cage 4. Remove the three screws securing the power supply to the back of the computer chassis. 5. Disconnect the power connector from the system board and from any drives or other peripherals.
Page 119 3. Connect the power connector to the system board and to any drives or other peripherals. To connect an external infrared transceiver to the computer, follow these steps: 1. Locate the external infrared transceiver connector on the back of the computer (yellow-colored icon). 2.
Page 121 1. If you have locked the Smart Cover Lock, use Computer Setup to unlock the lock. For more information about Computer Setup, refer to Chapter 8, “Using Compaq Utilities.” 2. If the computer is already on, turn it off and disconnect the power cord from the wall outlet.
Page 122 Refer to the sections “Removing the Computer Side Panel” and “Removing the Front Bezel” in this chapter for instructions. Compaq recommends that you turn the minitower on its side, with the open side up, for installation of any equipment other than drives.
Page 123 The Compaq Deskpro 4000 and 6000 Series of Personal Computers include features that make it easier to upgrade or service your computer. To install optional equipment, you must remove the side panel and front bezel to gain access to the expansion slots or drive bays you want to use.
Page 124 5. Use the hand hold to slide the panel to the back of the computer about two inches and lift out to remove. The configuration label located on the inside of the side panel provides additional expansion slot and switch setting information.
Page 125 1. If you have locked the Smart Cover Lock, use Computer Setup to unlock the lock. For more information about Computer Setup, refer to Chapter 8, “Using Compaq Utilities.” 2. Turn off the computer and any external devices. 3. Disconnect the power cord from the power outlet.
Page 126 5. Press the two release latches on the side of the bezel (at the top and center of the bezel). 6. Partially swing the bezel away from the front of the computer chassis, like a hinged door, and remove the bezel. To replace the front bezel, complete the following steps: 1.
Page 127 1. If you have locked the Smart Cover Lock, use Computer Setup to unlock the lock. For more information about Computer Setup, refer to Chapter 8, “Using Compaq Utilities.” 2. Turn off the computer and any external devices. 3. Disconnect the power cord from the power outlet.
Page 128 1. If you have locked the Smart Cover Lock, use Computer Setup to unlock the lock. For more information about Computer Setup, refer to Chapter 8, “Using Compaq Utilities.” 2. Turn off the computer and any external devices. 3. Disconnect the power cord from the power outlet.
Page 129 4. Remove the side panel. 5. Turn the minitower on its side, with the open side up. 6. Remove the expansion board cage. 7. Disconnect the power supply and drive signal cables from the system board. 8. Grasp the back edge of the system board tray and slide it out of the chassis.
Page 131 The position of the expansion board cage in this illustration is for demonstration purposes only. Be sure to rest the expansion board cage upside down rather than on either side of the cage. Ref. Description Smart Cover Lock Power supply Internal hard drive Diskette drive or LS-120 Drive Processor...
Page 133 The position of the expansion board cage in this illustration is for demonstration purposes only. Be sure to rest the expansion board cage upside down rather than on either side of the cage. Ref. Description Smart Cover Lock Power supply Internal hard drive Diskette drive or LS-120 Drive Processor...
Page 134 1. If you have locked the Smart Cover Lock, use Computer Setup to unlock the lock. For more information about Computer Setup, refer to Chapter 8, “Using Compaq Utilities.” 2. Turn off the computer, disconnect the power cord from the electrical outlet, remove the side panel, and turn the computer on its side.
Page 135 6. Replace the expansion board cage. 7. Replace the side panel. 8. If you normally lock the Smart Cover Lock, use Computer Setup to relock the lock. 9. Test the system (optional) using the Computer Checkup (TEST) utility. Refer to Chapter 8, “Using Compaq Utilities.”...
Page 136 7. Replace the expansion board cage. 8. Replace the side panel. 9. If you normally lock the Smart Cover Lock, use Computer Setup to relock the lock. 10. Test the system (optional) using the Computer Checkup (TEST) utility. Refer to Chapter 8, “Using Compaq Utilities.”...
Page 137 Your computer contains expansion slots, as follows: ISA (Industry Standard Architecture) expansion slots PCI (Peripheral Component Interconnect) expansion slots One PCI/ISA shared expansion slot The graphics controller resides in either a PCI slot in the expansion board cage, or in the AGP slot on the system board.
Page 138 To remove an expansion slot cover, follow these steps: 1. Remove the expansion board cage from the computer chassis. 2. Locate the correct vacant slot in the expansion board cage. 3. Remove the screw at the side of the expansion slot, then remove the expansion slot cover from the slot as illustrated below.
Page 139 8. Reconfigure the computer, if necessary. Refer to Chapter 8, “Using Compaq Utilities,” for instructions. 9. If you normally lock the Smart Cover Lock, use Computer Setup to relock the lock. 10. Test the computer (optional) using the Computer Checkup (TEST) utility. Refer to Chapter 8, “Using Compaq Utilities.”...
Page 140 To remove an expansion board, follow these steps: 1. Remove the expansion board cage. 2. Disconnect any cables attached to the expansion board. 3. Remove the screw at the side of the expansion slot. 4. Hold the board at each end and carefully rock it back and forth until the connectors pull free from the slot.
Page 141 You must install one guide screw to ensure the drive will line up correctly in the drive cage. Compaq has provided extra guide screws, installed in the front of the computer chassis, under the front bezel. Some options use M3 metric thread hardware.
Page 142 Optional drives are available from Compaq in kits that include a special drive cable. The configuration of the drives employs a cable-select feature that identifies the drives as device 0 (primary drive) or device 1 (secondary drive). The system board determines which drive is device 0 or device 1, based on the way the drives are connected to the special drive cable.
Page 143 0 is reserved for the hard drive. 1 through 4 are available. 5 is reserved for a CD-ROM drive. 6 is available. 7 is reserved for the SCSI host adapter. Every SCSI chain or circuit must be terminated (closed) at both ends.
Page 144 All SCSI hard drives must be either internal or external, but never both. However, the system accommodates a combination of other internal and external SCSI devices, such as SCSI tape and CD-ROM drives. When an IDE hard drive and SCSI hard drive are both installed, the system can boot only from the IDE hard drive.
Page 145 4X and 8X devices may not have terminating jumpers on the device. Termination on these devices must be achieved with terminated cable. For additional information about installing optional SCSI devices, refer to the documentation that comes with the device or contact your Compaq authorized dealer, reseller, or service provider.
Page 146 1. If you have locked the Smart Cover Lock, use Computer Setup to unlock the lock. For more information about Computer Setup, refer to Chapter 8, “Using Compaq Utilities.” 2. Turn off the computer, and remove the side panel and front bezel.
Page 147 Some options use M3 metric thread hardware. Extra guide screws are provided on the front of the chassis, under the front bezel. The Compaq-supplied metric screws are black. 4. Install the drive in the desired drive bay and secure the drive with two screws through the side of the drive cage.
Page 148 5. Connect the drive power signal cables and, if it is a CD-ROM drive or PD-CD Drive, connect the audio connector. The other end of the audio cable should be connected to P4 on the system board.
Page 149 7. Replace the front bezel and side panel. 8. Reconfigure the computer, if necessary. Refer to Chapter 8, “Using Compaq Utilities,” for more information. 9. If you normally lock the Smart Cover Lock, use Computer Setup to relock the lock.
Page 150 4. Install the guide screw into the front screw hole on the right-hand side of the bracket. Some options use M3 metric thread hardware. Extra guide screws are provided on the front of the chassis, under the front bezel. The Compaq-supplied metric screws are black.
Page 151 5. Install the bracket and drive into the desired drive bay and secure the bracket with two screws through the side of the drive cage. Be sure the guide screw lines up with the guide slot in the drive cage. 6.
Page 152 8. Replace the front bezel and side panel. 9. Reconfigure the computer, if necessary. Refer to Chapter 8, “Using Compaq Utilities,” for more information. If you have installed a second diskette drive (B:), you will need to reconfigure the computer, using Computer Setup, to recognize the B: drive.
Page 153 1. If you have locked the Smart Cover Lock, use Computer Setup to unlock the lock. For more information about Computer Setup, refer to Chapter 8, “Using Compaq Utilities.” 2. Turn off the computer, disconnect the power cord from the electrical outlet, then remove the side panel.
Page 154 4. Remove the three screws securing the power supply to the back of the computer chassis. 5. Slide the power supply toward the front of the computer chassis and lift out to remove. To install the power supply, complete the following steps: 1.
Page 155 3. Connect the power connector to the system board and to any drives or other peripherals. To connect an external infrared transceiver to the computer, follow these steps: 1. Locate the external infrared transceiver connector on the back of the computer (yellow-colored icon). 2.
Page 156 3. Follow the instructions provided in the transceiver kit to install necessary software and to reconfigure your computer to recognize the transceiver.
Page 157 If you call Compaq Customer Support for help with your computer, you need to have the computer serial number and system overview available for answering questions. The configuration and diagnostic utilities can provide this information and can also be used for the following:...
Page 158 1. Turn on or restart the computer. 2. When the F10 Setup message appears in the lower-right corner of the Compaq logo screen, press the F10 key. If you do not press the F10 key while the message is displayed, you must turn the computer off, then on again to access the utility.
Page 159 Sub-Menu Button Configuration Option Description or Function Video Driver and resolution Lists driver and current resolution settings. Storage Diskette Allows you to specify diskette drive types. Allows you to enable second diskette drive. Removable Media Allows you to disable boot ability and/or disable write ability.
Page 160 Sub-Menu Button Configuration Option Description or Function Security Management Setup Password Allows you to enable Setup (continued) (administrator) password, controlling access to Computer Setup. Allows you to specify Smart Cover Sensor settings (Disabled, Notify User). Advanced (button) Allows you to lock or unlock Smart Cover Lock.
Page 161 Sub-Menu Button Configuration Option Description or Function System Information POST Messages Allows you to specify Clean Boot or (continued) Descriptive/Clean Mode Descriptive Boot. Clean Boot suppresses most system messages during POST, such as memory count and non- error text messages. If a POST error occurs, the screen will display the error message.
Page 162 Pentium-based models, operating in non-ACPI environments. If you have a Pentium-based model, and your version of Computer Setup does not include this feature, you can download a version of Computer Setup that includes this feature from the Compaq Web Site (www.compaq.com).
Page 163 Sub-Menu Button Description ISA Boards Lists installed ISA boards. Allows you to Add or Remove boards, and to View or Edit board information. PCI Boards Lists installed PCI boards. Allows you to View or Edit board information. The menu bar near the top of the main Computer Setup screen includes the following options: File, View, and Help.
Page 164 To save, print, or display the information generated by TEST. It is recommended that you run TEST and have the printed report available before placing a call to the Compaq Customer Support Center. To assist your Compaq authorized dealer, reseller, or service...
Page 165 When the testing is complete, the screen displays the test option menu again. When running TEST, record any error message numbers and have them available when you contact your Compaq authorized dealer, reseller, or service provider for assistance.
Page 166 This utility is not available in Compaq Diagnostics for Windows; it must be accessed through the Compaq Utilities menu. To exit the Compaq Utilities menu, select the Exit option or press Ctrl+Alt+Delete. Either option restarts the computer and saves any changes you've made.
Page 167 chapter This chapter provides information on how to identify and correct some common disk, display, memory, network, and software problems. It also identifies and explains some common messages you may receive on the screen. Consult Appendix C, “Error Messages,” for an explanation of specific messages that may display during the power-on self-test (POST) at startup.
Page 168 You may discover something you can resolve easily for yourself. If the condition persists, contact your Compaq authorized reseller or service provider. Problem...
Page 169 The Smart Cover FailSafe Key, a device for manually disabling the Smart Cover Lock, is available from Compaq. You’ll need the FailSafe Key in case of forgotten password, power loss, or computer malfunction. If you encounter disk problems, refer to the common causes and solutions listed in the following table.
Page 170 Problem Cause Solution Diskette drive cannot write Diskette is not formatted. Format the diskette. to a diskette Diskette is write-protected. Use another diskette or remove the write protection. Writing to the wrong drive. Check the drive letter in your path statement.
Page 171 If you encounter display problems, refer to the documentation that came with your monitor and to the common causes and solutions listed in the following table. Problem Cause Solution Blank screen Monitor is not turned on and Turn on the monitor and check that the monitor light is not on.
Page 172 Problem Cause Solution Dim characters The brightness and contrast Adjust the monitor brightness and controls are not set properly. contrast controls. Cables are not properly Check that the video cable is securely connected. connected to the video card and the monitor.
Page 173 If you encounter audio problems, refer to the common causes and solutions listed in the following table. Problem Cause Solution Sound does not come out Software volume control is Click Start, then select Programs, of the speaker turned down in Microsoft Accessories, Multimedia, Volume Sound System Control Panel, Control.
Page 174 If you encounter hardware installation problems, refer to the documentation that came with the hardware option and to the common causes and solutions listed in the following table. Problem Cause Solution A new device is not Computer Setup or the Run Computer Setup or the recognized as part of the configuration utility has not...
Page 175 Problem Cause Solution Network status link light No active network is detected. Check cabling and network does not turn on or equipment for proper connection. flashes. Network controller is not set up Use the Network control application properly. to verify that device is working properly.
Page 176 Ensure that the cable and device at cable or a device at the other the other end are operating correctly. end of the cable. The network controller is Contact your Compaq authorized defective. service provider. Network controller interrupt or Run Computer Setup and modify the memory conflict with an network controller memory value.
Page 177 The network controller is Contact your Compaq authorized defective. service provider. If you encounter memory problems, refer to the common causes and solutions listed in the following table.
Page 178 Problem Cause Solution Insufficient memory error Too many Terminate and Stay Delete any TSRs that you do not during operation Resident programs (TSRs) are need. installed. You have run out of memory Check the memory requirements for for your application. the application, or add more memory to the computer.
Page 179 There is a conflict between applications. A Local Alert message notifies you of an impending hardware fault. If the computer is connected to a network and the Compaq Insight Management Agents are installed and configured, an SNMP trap (message) is sent to the specified SNMP-compliant management application.
Page 180 Message Recommended Actions Your computer's internal 1. Save open files and exit all applications. temperature has risen to 2. Shut down Windows. an unsafe level. Failure to 3. Turn off your computer when Windows says that it is safe to do so. take action soon may result in your computer 4.
Page 181 2. Move non-Ultra ATA devices to the secondary controller. excessive number of data 3. If errors persist, replace the standard 40-conductor IDE cable with an transmission errors 80-conductor Ultra ATA cable. Contact your Compaq Authorized between hard drive(s) xx Reseller. and the processor.
Page 182 For help and service outside of the U.S. and Canada, contact your Compaq authorized reseller or dealer. For a list of phone numbers, see the “Worldwide Telephone Numbers” table. If you take your computer to a Compaq authorized reseller, dealer, or service provider for service, remember to provide the setup and power-on passwords, if they are set.
Page 183 Technical Support* 0222/8 78-16-16 Ordering Backup Software -55-38-43-39 Belgium/Luxemburg General Information* 0903/99.036(45BF/min) 089/89.232 (12.5LF/min) Compaq Care Center* 0903/99.036(45BF/min) 089/89.232 (12.5LF/min) Compaq Care Center Fax -2-725-22-13 General Fax -2-725-22-13 FaxPaq -2-716-96-96 -2-716-95-92 Ordering Backup Software -2-716-96-78 Ordering Backup Software Fax -2-716-96-79...
Page 184 General Information (86) 10 68313399 Technical support (86) 10 68346721 (86) 10 68346709 PaqFax (86) 10 68346724 Compaq Verification Center (86) 10 68346739 Compaq Management Service Center (86) 10 68313399-5873 Colombia General Information -1-312-0201 Technical Support -1-345-0266 Czech Republic General Information...
Page 185 Location Country Code Telephone Number Finland General Information +358 -0-615-599 Technical Support* 9800-206-720 QuickLine (BBS) +358 -0-6155 9870 France General Information -1-41-33-41-33 Technical Support -1-41-33-44-55 Germany General Information* 0180/3 22 12 21 General Information Fax* 0180/3 22 12 20 All Products Fax* 0180/5 21 21 17 Menu Selection* 0190/88 80 80...
Page 186 Location Country Code Telephone Number Hungary General Information -1-457-3600 Technical Support -1-457-3682 India General Information 91-80-559-6023 PaqFax 91-80-559-8989 91-80-559-8900 Israel General Information +972 -3-6363-444 +972 -3-639-6601 Technical Support -89-9933-2891 Italy General Information -2-57-59-03-00 Technical Support -2-57-59-03-00 -2-89-200-222 Ordering Backup Software -1-67-859-030 Japan General Information*...
Page 187 Location Country Code Telephone Number Malaysia General Information 603-717-1188 Technical Support 603-718-1636 Mexico General Information -5-229-7900 Technical Support -5-229-7910 PaqFax -5-229-7920 Netherlands General Information 0182-565805 Presario Customer Support* 06-32023091 (Dfl. 0.75/min) Presario Fax* 06-8212391 (Dfl. 0.40/min) Customer Support for all other products* 06-91681616 (Dfl.
Page 188 Location Country Code Telephone Number Russia General Information -095-967-1700 Technical Support -095-967-1700 Singapore General Information 65-753-6688 Customer Support Center 65-750-3030 PaqFax 65-750-4514 South Africa General Information 27-11-728-6999 Technical Support 27-11-728-6999 Spain General Information -902-10-14-14 Technical Support -1-640-1302 Sweden General Information -8-703 5200 Sales Information -8-703 52 40 Tone 1...
Page 189 QuickLine Bulletin Board 01/8 38 24 21 Ordering Backup Software 0800 556 206 Taiwan General Information 886-2-7351000 Technical Support 886-2-3761170 Email Address taiwan@netgate.compaq.com Thailand General Information 62-2-679-6222 United Arab Emirates (Dubai) General Information 14 -818100 United Kingdom General Information 0990-134456...
Page 190 Location Country Code Telephone Number United States Technical Support 1-800-OKCOMPAQ (1-800-652-6672) General Information 1-800-345-1518 PaqFax 1-800-345-1518 Download Facility (modem access only) 1-281-518-1418 Ordering Backup Software 1-800-952-7689 Battery Pack Recycling 1-800-524-9859 Venezuela General Information -2-953-8844...
Page 191 The FCC requires the user to be notified that any changes or modifications made to this device that are not expressly approved by Compaq Computer Corporation may void the user's authority to operate the equipment. Connections to this device must be made with shielded cables with metallic RFI/EMI connector hoods to maintain compliance with FCC Rules and Regulations.
Page 192 Compaq products achieve this by reducing the power consumption when not being used. Instructions for using the energy saving features of your computer are located in the...
Page 193 The power management feature of your computer is compatible with any network operating system or environment that supports APM1.1. This means the users in those environments will not be disconnected from the network during the low-power operating state. The Power Management feature, when used in conjunction with an external Energy Star compliant monitor, will support the power-down features of the monitor.
Page 194 The Compaq Deskpro 4000 and 6000 Series of Personal Computers, when combined with Compaq Brand keyboards and monitors that bear the “GS” approval mark, meet the requirements of ZH 1/618 (German Safety Regulations for Display Work Places in the Office Sector). The installation guides included with the monitor provide configuration information.
Page 195 Polarization: Circular Numerical Aperture: 0.45 +/- 0.04 Only authorized technicians trained by Compaq should attempt to repair this equipment. All troubleshooting and repair procedures are detailed to allow only subassembly/module level repair. Because of the complexity of the individual boards and...
Page 196 In North America, dispose of nickel metal hydride or lithium- ion batteries by taking advantage of the Compaq battery recycling program. You will be provided with a postage-paid battery pack mailer preaddressed to a reclamation facility where the metals are recycled.
Page 197 2. The appliance coupler (that is, the connector to the device itself, not the wall plug) must have a configuration for mating with a EN60 320 appliance inlet (Standard Sheet C14). 3. The length of the cord set must be as follows: Minimum: 6.50 ft (2.0 m) Maximum: 9.75 ft (3.0 m) 1.
Page 198 1. The cord set fittings must bear the certification mark of the agency responsible for evaluation in a specific country. Acceptable agencies include: BSI (United Kingdom) OVE (Austria) CEBEC (Belgium) SEMKO (Sweden) DEMKO (Denmark) SETI (Finland) EANSW (Australia) SEV (Switzerland) IMQ (Italy) UTE (France) KEMA (The Netherlands)
Page 199 appendix This appendix provides physical and performance specifications for the computer, keyboard, and mass storage devices. Desktop Dimensions Height 5.00 in 12.70 cm Width 18.25 in 46.36 cm Depth 15.69 in 39.85 cm Minitower Dimensions Height 18.57 in 47.17 cm Width 7.69 in 19.53 cm...
Page 200 Minitower Power Supply Operating Voltage Range 90-132 VAC 180-264 VAC Rated Voltage Range 100-120 VAC 220-240 VAC Rated Line Frequency 50 - 60 Hz 50 - 60 Hz Rated Input Current (maximum) Power Output Desktop 200 W 200 W Minitower (Pentium-based models) 200 W 200 W Minitower (Pentium II–based models)
Page 201 1.44 MB 120 MB Size and Capacity Size (in) High Density (MB) 1.44 Low Density (KB) 1440/720 Light Green Green Height (in) Bytes per Sector Sectors per Track High Density 51-92 Low Density 18/9 Tracks per Side High Density 1736 Low Density Read/Write Heads Average Access Time (ms)
Page 202 Applicable Disc CD-ROM mode1, mode 2 Mixed mode (audio and data combined) CD-DA Photo CD (single and multi-session) CDi ready CD-XA ready Disc Diameter 12 cm, 8 cm Capacity 550 MB (Mode 1, 12 cm) 640 MB (Mode 2, 12 cm) 180 MB (8 cm) Center Hole 15 mm diameter...
Page 203 Applicable Disc CD-ROM mode1, mode 2 Mixed mode (audio and data combined) CD-DA Photo CD (single and multi-session CDi ready CD-XA ready Disc Diameter 12 cm, 8 cm Capacity 550 MB (Mode 1, 12 cm) 640 MB (Mode 2, 12 cm) 180 MB (8 cm) Center Hole 15 mm diameter...
Page 204 132-211 126-216 Logical Buffer Size (KB) Because the Compaq Utilities are installed on a hidden partition on the hard drive, hard drive capacity will appear reduced when displayed by the computer. The hard drives are partitioned into two logical drives.
Page 205 Sampling rate 5.51 KHz to 44 KHz (adjustable) Maximum Voltage (rms) Microphone-In 0.030 Line-In Headphone-Out Line-Out Impedance (nominal) Microphone-In 1-K ohm Line-In 20-K ohms Headphone-Out 16 ohms (min.) Line-Out 20-K ohms Speaker Frequency Response 450 Hz to 4000 Hz Data Types alaw 8-/16-bit 8-/16-bit...
Page 206 The RJ-45 and the AUI connectors require different cables. Following are the specifications for the cable required for each type of connector. The RJ-45 connection uses an unshielded twisted pair (UTP) cable of 22, 24, or 26 gauge. The cable must comply with the IEEE 802.3 10BASE-T standard.
Page 207 appendix This appendix lists the error codes that you may encounter during the power-on self-test (POST) or after restarting the computer, the probable source of the problem, and what steps you can take to resolve the error condition. Message Beeps* Probable Cause Recommended Action 101-ROM Error...
Page 208 Message Beeps* Probable Cause Recommended Action 201-Memory Error None RAM failure. 1. Run Computer Setup or Windows NT or Windows 95 utilities. 2. Replace the memory module(s) (if any). 3. Replace system board. 203-Memory Address None RAM failure. 1. Run Computer Setup or Error Windows NT or Windows 95 utilities.
Page 209 Message Beeps* Probable Cause Recommended Action 304-Keyboard or None Keyboard failure. 1. Replace the keyboard. System Unit Error 2. Replace the system board. 402-Monochrome 1L, 2S Monochrome display controller. Replace the monochrome display Adapter Failure controller. 404-Parallel Port Both external and internal ports Run Computer Setup or Windows Address Conflict are assigned to parallel port X.
Page 210 Message Beeps* Probable Cause Recommended Action 1151-System Board Both external and internal Run Computer Setup or Windows Comm Port 1 serial ports are assigned to NT or Windows 95 utilities. Address Assignment COM1. Conflict 1152-System Board Both external and internal Run Computer Setup or Windows Comm Port 2 serial ports are assigned to...
Page 211 Message Beeps* Probable Cause Recommended Action 1793-Secondary None Hard drive circuitry error. Run the Configuration and Controller or Disk Diagnostics utilities. Failure 1800-Temperature None Internal temperature exceeds Check that computer air vents are Alert specification. not blocked and cooling fan is running.
Page 213 appendix Connector and Icon Signal Data Not Used Ground Clock Not Used Connector and Icon Signal Data Not Used Ground Clock Not Used...
Page 214 Connector and Icon Signal Strobe Data Bit 0 Data Bit 1 Data Bit 2 Data Bit 3 Data Bit 4 Data Bit 5 Data Bit 6 Data Bit 7 Acknowledge Busy Paper End Select Auto Line Feed Error Initialize Printer Select In Signal Ground Signal Ground...
Page 215 Connector and Icon Signal VCC (5V) (-) Data (+) Data Ground Connector and Icon Signal Carrier Detect Receive Data Transmit Data Data Term Ready Ground Data Set Ready Request to Send Clear to Send Ring Indicator...
Page 216 Connector and Icon Signal Transmit Receive Ground Mode Not Used Not Used Not Used Connector and Icon Signal Green Blue Not Used Ground Red Return Green Return Blue Return Optional +5 Volts Ground Not Used (for DDC channel) Horiz. Sync Vert.
Page 217 Connector and Icon Signal 1-11 Ground Reserved Open Reserved 15-25 Ground Ground Ground Reserved TERMPWR Reserved Ground ATN # Ground BSY # ACK # RST # MSG # SEL # REQ # Input/Output...
Page 218 Connector and Icon Signal (+) Transmit Data (-) Transmit Data (+) Receive Data Not Used Not Used (-) Receive Data Not Used Not Used Connector and Icon Signal Ground (+) Collision Detect (+) Transmit Data Ground (+) Receive Data Ground Not Used Ground (-) Collision Detect...
Page 219 Connector and Icon Connector and Icon Connector and Icon Stereo 1/8-inch Miniphone Connector and Icon Stereo 1/8-inch Miniphone...
Page 221 appendix The system board includes a switch module (SW1) that is used: to enable or disable the power-on password to set the operating frequency for the microprocessor after a processor upgrade installation to set the power switch so that power to the computer can be turned off using a power strip...
Page 222 To change the system board switch module, you must remove the computer cover or side panel. For information about removing the computer cover or side panel, refer to Chapter 6, “Upgrading the Desktop Computer,” or Chapter 7, “Upgrading the Minitower Computer.” The computer is shipped with the power-on password feature enabled.
Page 223 The following tables identify the S2, S3, and S4 or S5 switch settings for each processor frequency. Processor Speed 66/166 MHz 66/200 MHz 66/233 MHz (for Pentium MMX only) Processor Speed 66/233 MHz 66/266 MHz 66/300 MHz If you connect your computer to an electric power strip, and would like to turn on power to the computer using the switch on the power strip, set S6 on SW1 to ON.
Page 225 appendix A discharge of static electricity from a finger or other conductor may damage system boards or other static-sensitive devices. This type of damage may reduce the life expectancy of the device. To prevent electrostatic damage, observe the following precautions: Avoid hand contact by transporting and storing products in static-safe containers.
Page 226 If you do not have any of the suggested equipment for proper grounding, contact your Compaq authorized dealer, reseller, or service provider. For more information on static electricity, contact your Compaq authorized dealer, reseller, or service provider.
Page 227 Computer Setup automatically detects and configures most Compaq components, including Compaq hard drives. If the machine you are servicing has a Compaq hard drive, go to the next section, “Preparing the Computer for Installation.” If the computer being serviced has a third-party hard drive, you must complete the following steps before installing the battery: 1.
Page 228 1. If you have locked the Smart Cover Lock, use Computer Setup to unlock the lock. For more information about Computer Setup, refer to Chapter 8, “Using Compaq Utilities.” 2. If the computer is on, turn it off. 3. Unplug the computer.
Page 230 3. Plug the battery connector onto pins 9-12 at E50 on the system board.
Page 231 If you normally lock the Smart Cover Lock, use Computer Setup to relock the lock. If the computer has a Compaq hard drive, you have now successfully completed the installation. If the computer has a third-party hard drive, you must reconfigure the hard drive using the parameters you recorded before you began the installation procedure.
Page 233 appendix In preparation for shipping the computer, complete the following steps: 1. Back up the hard drive files onto PD discs, tape cartridges, or diskettes. Be sure that the backup media is not exposed to electrical or magnetic impulses while stored or in transit. The hard drive locks automatically when the system power is turned off.
Page 234 7. Pack the system components and external devices in their original packing boxes or similar packaging with sufficient packing material to protect them. For environmental nonoperating ranges, refer to Appendix B, “Specifications.”...

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