Reset Configuration; Restart Teams App; Company Portal Login; Getting Company Portal Logs - AudioCodes RXV200 User And Administrator Manual

7.1.1.4

Reset configuration

Admin users can opt to 'clean up' their configuration history and return the RXV200 to an
Out of Box Experience (OOBE). If the Teams app isn't running well, this might help.
➢
To reset the configuration:
1. Navigate to and select Reset configuration.
2. Navigate to and select OK; all data is erased and default factory settings are restored
but sign-in is retained.
See also here.
7.1.1.5

Restart Teams app

If the Teams application freezes or malfunctions, a good way to resolve this is to restart the
app.
➢
To restart the Teams app:
◼
Navigate to and select Restart Teams app; only the Teams app is restarted.
7.1.1.6

Company Portal Login

7.1.1.7

Getting Company Portal Logs

Company Portal logs can be helpful to network administrators when there are issues
with signing in to Teams from the phone.
➢
To get Company Portal logs:
1. Reproduce the issue (logs are saved to the device so you first need to reproduce the
issue and then get the logs).
2. Log in to the RXV200 as Administrator and then go back.
3. Navigate to and select the Debugging option.
4. Navigate to and select Company Portal login
5. In the Device Details screen that opens, navigate to and select Settings:
Version 2.6
.
84 Document #: LTRT-09982
RXV200