AudioCodes RX-PAD User's And Administrator's Manual
  1. Manuals
  2. Brands
  3. AudioCodes Manuals
  4. Controller
  5. RX-PAD
  6. User's and administrator's manual

AudioCodes RX-PAD User's And Administrator's Manual

Meeting room controller
Hide thumbs Also See for RX-PAD:
Table of Contents

Advertisement

Quick Links

Download this manual
User's and Administrator's Manual
Room Experience (RX) Suite
AudioCodes RX-PAD
Meeting Room Controller
Version 2.4

Advertisement

Table of Contents
loading
Need help?

Need help?

Do you have a question about the RX-PAD and is the answer not in the manual?

Questions and answers

Subscribe to Our Youtube Channel

Related Manuals for AudioCodes RX-PAD

Summary of Contents for AudioCodes RX-PAD

  • Page 1 User's and Administrator’s Manual Room Experience (RX) Suite AudioCodes RX-PAD Meeting Room Controller Version 2.4...

  • Page 3: Table Of Contents

    Android Security Updates................... 11 1.6.4 AudioCodes Root CA Certif icate................. 12 Getting Started........................13 Setting up RX-PAD......................13 Signing in to RX-PAD ......................13 2.2.1 Conf iguring Admin Login Timeout ................13 Pairing RX-PAD with MTR ....................13 After Pairing ........................14 Operating RX-PAD .........................
  • Page 4 RX-PAD Meeting Room Controller Enrolling a Device with Intune Policies ................27 Creating a Dynamic Group....................27 Creating an Exclusion Group .................... 27 Removing Devices from Intune admin center..............28 Monitoring Device Software Modules Status ..............33 Debugging..........................35 Log Settings | Collecting Logs................... 36 Remote Logging ........................
  • Page 5 Please contact your local recycling authority f or disposal of this product. Customer Support Customer technical support and services are provided by AudioCodes or by an authorized AudioCodes Service Partner. For more inf ormation on how to buy technical support f or AudioCodes products f or...
  • Page 6 RX-PAD Meeting Room Controller Document Revision Record LTRT Description 18320 Initial document release. 18321 Reset pinhole button 18322 HDMI In | MTRA screen sharing | Audio Notif ications via MTRA Speakers 18323 Application launcher. Enrolling with Intune Policies. System State page.

  • Page 7: Introduction

    With its proximity sensor, ergonomic design and 8-inch high-resolution display, this high-quality controller enables simple and intuitive operation with extensive customization options. RX-PAD Meeting Room Controller of fers innovative f eatures such as one-click-to join with an integrated calendar f or simple collaboration initiation, smooth content sharing and easy camera adjustments, among others.

  • Page 8: Specifications

    RX-PAD Datasheet f or more inf ormation. Connectivity RX-PAD must be paired with the ‘main MTR unit’, f or example, RXV81 or RXV200, to be active. RXV81 | RXV200 is the Front of the Room MTR main unit. ◼ RX-PAD runs the main client and MTR processing (audio, video, sharing) ◼...

  • Page 9: Security Guidelines

    Android devices can be converted into public kiosk terminals or secured work devices. ◼ Only specif ic Microsoft apps and AudioCodes signed apps that were certif ied and approved in the certif ication process can run under the Kiosk mode; even if a malicious user managed to install a new un-authorized app on the f ile system –...

  • Page 10: Screen Lock

    1.6.2.4 AudioCodes Private Key The system sof tware on the device is signed with AudioCodes private key – users can replace the complete sof tware only with new sof tware that is also signed by the AudioCodes private key. This prevents the user f rom replacing the complete OTA package of the device with any new system sof tware unless this sof tware has been f ully signed by AudioCodes.

  • Page 11: 1.6.2.10 Sandboxing

    This prevents a malicious app f rom accessing the code or the data of other applications in the system. 1.6.2.11 Keystore With AudioCodes Native Teams devices, the certif icate keys are encrypted on the device f ile system. 1.6.2.12 Device Certificate AudioCodes Native Teams devices are shipped with a unique certif icate which is signed by AudioCodes Root CA.

  • Page 12: Audiocodes Root Ca Certificate

    RX-PAD Meeting Room Controller 1.6.4 AudioCodes Root CA Certificate -----BEGIN CERTIFICATE----- MIIDMTCCAhmgAwIBAgIBATANBgkqhkiG9w0BAQsFADAfMQwwCgYDVQQKEwNBQ0wx DzANBgNVBAMTBlJvb3RDQTAeFw0wMDAxMDEwMDAwMDBaFw0zMDAxMDEwMDAwMDBa MB8xDDAKBgNVBAoTA0FDTDEPMA0GA1UEAxMGUm9vdENBMIIBIjANBgkqhkiG9w0B AQEFAAOCAQ8AMIIBCgKCAQEA6GK495KUCXAm/UE17G4/cjnZN4LNaxYEYzbfZL0a EhgSKYt/LQ+iUcDhojsneusNgrcGkpwKklKsGsvGWmSRNULV01CW+TX2VJN73+hh V0uzhyOIYAUhbDaoqNM6Kp5b7sJ1ew4Ig9kfd/ma9Czl5koESLlw/inLj/r+rD96 mUcPElWrKspv7Qy4I14fsK/yMArixRopTL1munVVPpSFM9Jh8IY3JHyr5CQJXKKs EhGAJsnHaRqsR2Su3X/WtslgEF+cvP34pxhlhFL29nMfnaFATSS3rgGaFlSvl1ZS esLMqkWjp9cqGYrvt7K61sYnvMMb+o/KbWqVokXb+Fr7bwIDAQABo3gwdjAMBgNV HRMEBTADAQH/MB0GA1UdDgQWBBQDXySn9hz15lDraZ+iXddZGReB+zBHBgNVHSME QDA+gBQDXySn9hz15lDraZ+iXddZGReB+6EjpCEwHzEMMAoGA1UEChMDQUNMMQ8w DQYDVQQDEwZSb290Q0GCAQEwDQYJKoZIhvcNAQELBQADggEBAI0rUywommWWJnH3 JOfKiS3+VnX5hJITZymvWanMXUz/6FonHccPXEBYTrUYwhiWx3dwELAFXDFKkxMp 0KKWZ4F39cAOLRjqhzya+xUeeJ9HQZCXYAJ6XgvTfN2BtyZk9Ma8WG+H1hNvvTZY QLbWsjQdu4eFniEufeYDke1jQ6800LwMlFlc59hMQCeJTenRx4HdJbJV86k1gBUE A7fJT1ePrRnXNDRz6QtADWoX3OmN7Meqen/roTwvLpEP22nYwvB28dq3JetlQKwu XC4gwI/o8K2wo3pySLU9Y/vanxXCr0/en5l3RDz1YpYWmQwHA8jJIu8rxdhr+VNQ Zv6R/Ys= -----END CERTIFICATE---- User’s and Administrator’s Manual Document #: LTRT-18323...

  • Page 13: Getting Started

    • The f unctionality works f or both registered and unregistered devices. Pairing RX-PAD with MTR RX-PAD must be paired with the Microsof t Teams Room (MTR) on Android device (RXV81 | RXV200). Note: See the Pairing RX-PAD with Teams Rooms on Android AudioCodes Devices f or inf ormation about how to pair RX-PAD with RXV81 | RXV200.

  • Page 14: After Pairing

    RX-PAD Meeting Room Controller After Pairing Af ter pairing RX-PAD with the MTR, scroll down in RX-PAD to this: From lef t to right: ◼ Teams (tap to ref resh RX-PAD’s UI) ◼ Settings (tap to enter RX-PAD’s Device Settings) ◼...

  • Page 15: Operating Rx-Pad

    Touch to open Microsof t Teams and the Device Settings menu. Click to join a scheduled meeting. Passive Inf rared (PIR) motion sensor (hidden). When sensing motion, it wakes up RX-PAD f rom screensaver mode, automatically lighting up the screen to greet the user.

  • Page 16: Operating With The Remote Keyboard

    RX-PAD Meeting Room Controller Operating with the Remote Keyboard Af ter pairing RX-PAD with the MTR, scroll down in RX-PAD to the Remote Keyboard menu: ➢ To operate with the remote keyboard: Tap the menu indicated in the f igure above.

  • Page 17: Adjusting Mtr Camera Settings

    If the alert is an action, you can perf orm the action using RX -PAD, f or example, REBOOT / DO IT LATER / COLLAPSE, as shown in the f igure below. Adjusting MTR Camera Settings Af ter pairing RX-PAD with the MTR device (RXV81 | RXV200), scroll down in RX-PAD to this: ➢ To adjust MTR camera settings: Tap the menu indicated in the f igure above to enter the MTR’s Camera Settings page -or- use...
  • Page 18 In the Camera Settings page shown in the f igure above, view an Auto Framing switch available when RX-PAD is used to control RXV81 MTR. In addition to RXV81, the f eature is also available on RXVCam50L/M connected to RXV200.
  • Page 19 Camera Settings (or another user later enters); temporary presets are only f or that meeting they were conf igured f or; new presets can be conf igured f or the new meeting. Version 2.4 RX-PAD Meeting Room Controller...

  • Page 20: Configuring A Color Mode Preset On The Rxvcam50M/L Camera

    RX-PAD Meeting Room Controller 3.3.1 Configuring a Color Mode Preset on the RXVCAM50M/L Camera Users can conf igure a Color Mode preset f rom RX-PAD when RXV200 is connected to the AudioCodes RXVCAM50M/L camera. Users can conf igure either: ◼...

  • Page 21: Configuring A Bundle

    Configuring a Bundle Admins can conf igure an MTR bundle in the MTR device’s GUI (RXV81 | RXV200). ◼ Navigate to the Bundle setting using RX-PAD’s Remote Keyboard that controls the MTR (see also the next section). ◼ You must be logged in to access the Bundle page.

  • Page 22: Configuring Ad Hoc Mode On Rxv81 Mtra

    USB to a PC/laptop, it automatically moves to ad hoc peripheral mode and the f ollowing is displayed on RX-PAD: When a call comes in, RX-PAD displays the incoming call’s f unctions as f ollows: User’s and Administrator’s Manual...

  • Page 23: Screen Sharing

    User’s and Administrator’s Manual 3. Operating RX-PAD Screen Sharing RXV81 and/or RXV200 enable users to share their PC/laptop screen via the RX-PAD HDMI In port, to be shared on the screen in IDLE mode and peripheral mode. Note: • A short HDMI cable connects the PC/laptop to the RX-PAD HDMI In port.
  • Page 24 RX-PAD Meeting Room Controller This page is intentionally lef t blank. User’s and Administrator’s Manual Document #: LTRT-18323...

  • Page 25: Configuring User Settings

    Under ‘User’, navigate to and select Reboot. About The ‘About’ screen gives you quick access to inf ormation about the deployment. ➢ To access the About screen: Under ‘User’, navigate to and select About. Version 2.4 RX-PAD Meeting Room Controller...
  • Page 26 RX-PAD Meeting Room Controller Navigate to and select Status. View the f irmware inf ormation. User’s and Administrator’s Manual Document #: LTRT-18323...

  • Page 27: Enrolling A Device With Intune Policies

    User’s and Administrator’s Manual 5. Enrolling a Device with Intune Policies Enrolling a Device with Intune Policies Two ways are av ailab le to enroll an AudioCodes Teams Android-based device in Intune: ▪ Create a dynamic group - see here ▪...

  • Page 28: Removing Devices From Intune Admin Center

    RX-PAD Meeting Room Controller Removing Devices from Intune admin center You can remove devices f rom Intune admin center when the maximum capacity of signed -in devices is reached. ➢ To remove devices from Intune admin center: Go to Microsof t 365 admin center [portal.of fice.com] and log in with an Administration account.
  • Page 29 User’s and Administrator’s Manual 5. Enrolling a Device with Intune Policies Click Bulk device actions. Version 2.4 RX-PAD Meeting Room Controller...
  • Page 30 RX-PAD Meeting Room Controller From the 'OS' drop-down under the Basics tab, select Android (device administrator). From the 'Device action' drop-down, select Delete. Click Next. User’s and Administrator’s Manual Document #: LTRT-18323...
  • Page 31 User’s and Administrator’s Manual 5. Enrolling a Device with Intune Policies Select the devices to delete (i.e., to remove f rom Intune admin center), and then click Select. Version 2.4 RX-PAD Meeting Room Controller...
  • Page 32 RX-PAD Meeting Room Controller Under the Devices tab, click Next. Under the Review + Create tab, make sure your def initions are correct and then click Create; admin receives a notif ication that a delete action f rom Intune was successf ully initiated on all devices and that n devices were removed.

  • Page 33: Monitoring Device Software Modules Status

    6. Monitoring Device Sof tware Modules Status Monitoring Device Software Modules Status AudioCodes provides out-of -the-box troubleshooting capability: Admins can monitor the status of the device’s various sof tware modules f rom the System State page. If initial provisioning is unsuccessf ul or if admin encounters an issue related to the network / connection to Device Manager, the f eature gives admin an indication as to why.
  • Page 34 RX-PAD Meeting Room Controller User’s and Administrator’s Manual Document #: LTRT-18323...

  • Page 35: Debugging

    An enhanced bug report is available f or ef f icient debugging. • Inf ormation such as pack up time, ps, top, meminf o and df commands (inf ormation about f ile system disk space usage) is ref lected in it. Version 2.4 RX-PAD Meeting Room Controller...

  • Page 36: Log Settings | Collecting Logs

    RX-PAD Meeting Room Controller Log Settings | Collecting Logs Device diagnostics (Logcat) can be collected using the Microsof t Admin Portal. For support purposes, general logs can be collected also using the Microsof t Admin Portal. The logs can help debug Teams application issues and also f or issues related to the device.
  • Page 37 User’s and Administrator’s Manual 7. Debugging Note: The preceding figure is f or illustrative purposes. It shows an AudioCodes phone. The same screen is displayed f or the MTR. Click the icon. Diagnostics Version 2.4 RX-PAD Meeting Room Controller...

  • Page 38: Remote Logging

    RX-PAD Meeting Room Controller Click Proceed; the logs are uploaded to the server. Click the History tab. Click Download to download the logs. Remote Logging Remote Logging via Syslog provides the same log level as Device Diagnostics (perf ormed via the Microsof t Admin Portal) with some additional inf ormation that may be relevant to devic e issues (not Teams application issues).

  • Page 39: Diagnostic Data

    Get the logs using SCP notation as f ollows: scp -r admin@host_IP:/sdcard/logs/ . Following are the relevant logs (version and ID may be dif f erent to those shown here): ◼ dmesg.log ◼ dumpstate-TEAMS_1.3.16-undated.txt ◼ dumpstate_log-undated-2569.txt ◼ logcat.log Version 2.4 RX-PAD Meeting Room Controller...

  • Page 40: Reset Configuration

    RX-PAD Meeting Room Controller Reset configuration Admin users can opt to ‘clean up’ their conf iguration history and return the MTR to an Out of Box Experience (OOBE). If the Teams app isn't running well, this might help. ➢ To reset the configuration: Navigate to and select Reset configuration.

  • Page 41: Launch Mobile Teams

    This f eature enables Admin users to perf orm media/DSP debugging. Note: DSP recording can be activated on the f ly without requiring the network administrator to reset the device. ➢ To reset the configuration: Navigate to and select Debug Recording. Version 2.4 RX-PAD Meeting Room Controller...

  • Page 42: Restoring To Defaults

    Start Wireshark on your PC to capture audio traf f ic. 7.10 Restoring to Defaults RX-PAD can be restored to def aults by pressing 15 seconds on the bottom key (dedicated button on RX-PAD). 7.11 Erase all data (factory reset) This option is the equivalent of restoring to def aults shown in the preceding section;...

  • Page 43: Screen Capture

    7.13 Performing Recovery Operations While RX-PAD is powering up, admin can perf orm recovery operations by inserting a sharp pointed object, f or example, a paper clip or pin, into the pinhole button shown below and pressing f or the length of time shown in the table below.

  • Page 44: Restoring Device Firmware Via Usb Disk

    RX-PAD Meeting Room Controller 7.14 Restoring Device Firmware via USB Disk For recovery purposes, f irmware can be applied to RX-PAD f rom a USB disk. ➢ To apply the firmware from the USB disk: Enter recovery mode by pressing f or 2-4 seconds the power button as shown in the preceding table (Action: ENTER_RECOVERY);...

  • Page 45: Saving Logs While Device Is In Recovery Mode

    By simply clicking the Export logs to USB disk option, all logs are ef f iciently copied to the USB stick, providing a convenient and reliable method f or log management during recovery procedures. Version 2.4 RX-PAD Meeting Room Controller...
  • Page 46 RX-PAD Meeting Room Controller This page is intentionally lef t blank. User’s and Administrator’s Manual Document #: LTRT-18323...

  • Page 47: Updating Microsoft Teams Devices Remotely

    If they are, the user is notif ied and given an option to delay the update or apply it, nonetheless. The f eature avoids disrupting users’ ongoing activities on their devices, such as calls. Version 2.4 RX-PAD Meeting Room Controller...
  • Page 48 RX-PAD Meeting Room Controller This page is intentionally lef t blank. User’s and Administrator’s Manual Document #: LTRT-18323...
  • Page 49 Gateway To VoIP, 3GX, VocaNom, AudioCodes One Voice, AudioCodes Meeting Insights, AudioCodes Room Experience are trademarks or registered trademarks of AudioCodes Limited. All other products or trademarks are property of their respective owners. Product specifications are subject to change without notice.

Table of Contents