Remote Technical Support; Nec Communications Assistant - NEC VERSA MEDIADOCK Service Manual

Problem
Error at boot up.

Remote Technical Support

Remote Support Session allows the customer engineer to diagnose the system from a Tech-
nical Support Center computer. Use of this utility requires the connection of a modem to a
telephone line.
Follow these steps to prepare the system for remote support. A modem must be installed in
the system and connected to a telephone line.
With the system power off, insert the NEC Hardware Utilities diskette into the
1.
diskette drive.
Turn on system power. A menu appears.
2.
3. Type 2 to select "Remote Support Session". The screen displays "Wait Dial-In
Set" and a message indicating that the system is waiting for the remote dial-in.
4. To cancel the remote dial-in, remove the diskette and simultaneously press
Alt Del .

NEC Communications Assistant

The NEC Communications Assistant file provides information on possible solutions to
communications problems. The file includes an indexed list of troubleshooting tips and
techniques on telecommunications topics such as:
n
modem "HotSwapping"
n
LAN reconnection
n
Token-Ring configuration management.
Table Section 4-2 Problems and Solutions
Corrective Action
1. If the hard disk drive that came with the Versa is being
used, see Section 2, Setup and Operation to make sure
parameters are set correctly.
2. If a customized hard disk drive is being used, see
Appendix B to make sure that the parameters are set
correctly.
NOTE: Do not touch the keyboard while wait-
ing for the remote dial-in.
Troubleshooting and Repair 4-7
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