Technical Support; Product Information - NEC VERSA MEDIADOCK Service Manual

4-2 Troubleshooting and Repair

Technical Support

NEC Technologies Technical Support Center (TSC) provides an E-mail service for Internet
users besides the support listed in Table Section 4-1. Technical questions regarding NEC
Technologies products can be sent over the Internet system to TSC. The Internet address is
as follows:
If it is more convenient, questions may also be faxed to TSC. TSC's fax number is:
Along with the complete product name and question(s), be sure to included your name and
fax number or Internet address, so that an expert can respond to the question.
It would also help to include your telephone number in case TSC can not get their answer
to you. TSC will reply to all questions received by Internet of fax within one business day.

Product Information

NEC FastFacts is a automated electronic information service used to obtain up-to-date
product application notes, installation procedures, troubleshooting tips, data sheets, techni-
cal information bulletins, price lists, and other information.
Information can obtained from the FastFacts service 24 hours a day, 7 days a week. Using a
touch-tone telephone call the FastFacts number, order the desired information through the
automated attendant, and FastFacts will automatically fax the information.
Catalogs are available that list the documents and the document numbers. Current catalogs
include:
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Catalog 1, Monitors, Graphics Boards, and Data Projector Products
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Catalog 2, CD-ROM Hardware and Software, Printers, and Disk Drive Products
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Catalog 3, Laptop, Desktop, and Server Computer Products
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Catalog 9, Price and Configuration Index.
A catalog of all current technical information bulletins can be ordered by requesting docu-
ment number 72842228.
tech-support@nectech.com.
(508) 635-4666