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Maintenance and Troubleshooting
This section provides information on maintaining and troubleshooting the Ready computer. Also included in
this section are the NECCSD service telephone numbers (refer to Table 4-1) and procedures for replacing the
CMOS battery.
NECCSD service telephone numbers (see Table 4-1)
online information access procedures
maintenance procedures
CMOS battery replacement procedures.
To contact the NECCSD Technical Support
Center (TSC):
To order spare parts (Dealers):
To order spare parts (Customers):
To contact Customer Service about service and
contract warranty issues:
To log onto the NECCSD Electronic Bulletin
Board System (BBS) to download software drivers and
the latest BIOS for ROM flashing:
To contact the NECCSD Diskette Fulfillment Center
to order a diskette with software drivers or the latest
BIOS for ROM flashing:
For information about NECCSD products, call
SM
FaxFlash
(use the automated service to have the
latest Technical Information Bulletins sent to your fax
machine 24 hours a day):
To send technical questions over email:
To fax technical questions to customer support:
To access the NECCSD Web page:
To access the NECCSD FTP site:
To purchase a new system or an option kit
through NEC NOW, or to obtain sales literature or
option information:
Online Services
The following sections provide valuable information on how to access the various online services available.
NECCSD FaxFlash Service
SM
FaxFlash
is a self-help, automated electronic information service for obtaining up-to-date product
application notes, installation procedures, troubleshooting tips, data sheets, technical information bulletins,
Table 4-1 NECCSD Service and Information Telephone Numbers
Service
Telephone Number
In the U.S. and Canada, call 1 (888) 632-8692
Call 1 (888) 632-8692
Call 1 (800) 233-6321
Call 1 (888) 632-9128
Call 1 (978) 635-4706
Call 1 (800) 842-6446
In the U.S., 1 (888) 329-0088
1 (888) FAX-0088
Outside the U.S., call 1 (978) 635-6090
tech-support@neccsd.com
In the U.S., fax 1 (978) 635-4100
www.nec-computers.com
ftp.nectech.com
Call 1 (888) 863-2669
1 (888) 8NEC-NOW
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