TROUBLESHOOTING
PROBLEM
Burners will not light (with
igniter or match)
Burners will not light with
the igniter, but can match
light (No spark)
Fire at control knob /control
panel- flashback fire
Yellow smokey flames/ gas
odour can be smelled
Flame blows out on LOW
Low heat
Low or incomplete flame
(assuming burners and
venturi tubes are free and
clear of blockages)
Too much heat/ Excessive
flare-ups
•
Positive connection has not been made between the LP gas cylinder and the regulator.
•
Low or out of propane.
•
Gas supply valve is turned off.
•
Burners are not properly seated over valve orifices.
•
Flow limiting device in regulator has been activated. Follow reset instructions on page 8.
•
Replace the ignition module battery with the negative side facing outward.
•
Check and secure loose ignition button lead wires on the control panel by firmly pushing them
in until they click.
•
Ensure all wires at the electronic ignition module inside the cabinet are securely pushed in.
•
Contact customer support for a replacement if the electronic ignition module is fault.
•
If flames are forced back towards the user, the burner or burner tubes may be blocked. Remove
and clean the burners following the steps on page 19.
•
Ensure the burner is properly seated over the gas jet; the gas valve must fit inside the burner
venturi. Disassemble and reassemble the burner assembly as needed.
•
If the burner or burner venturi is obstructed (possibly by spider webs or debris), remove and
clean the burners following the steps on page 19 of the manual.
•
If the flow limiting device in the regulator activates, it may be due to a leak or improper lighting.
Conduct a leak test (see page 9) and reset the regulator (see page 8).
•
Ensure there is sufficient propane in the LP gas cylinder.
•
In high wind conditions, adjust your barbecue to shield it from wind.
•
Check if the burner is properly seated on the gas jet. The gas valve must fit inside the burner
venturi. Disassemble the burner and correct the assembly if necessary.
•
The flow limiting device in the regulator has been tripped, restricting gas flow to the burners.
Perform a regulator reset (see page 8) and ensure proper lighting procedure (see pages 12-13)
to prevent recurrence.
•
Verify if the issue affects only one burner. If so, the burner and/or burner tubes may be blocked.
Remove and clean the burners following the steps on page 19.
•
Inspect for any bends or kinks in the fuel hose.
•
During colder temperatures, extend the preheating period to ensure optimal performance.
•
Flow limiting device in regulator has been activated due to a leak or improper lighting. Perform
a leak test (see page 9) and perform a regulator reset (see page 8).
•
Excessive grease and build-up on heat tents, in grease tray and within burner box. Follow
cleaning steps on pages 19-22.
•
Using the "HI" temperature setting. Only use the "HI" setting for preheat and searing. Always
adjust temperature to avoid too much heat.
•
Covering more than 70% of the cooking surface may cause overheating.
•
Excessive fat on meat. Always cut fat where possible to limit excess grease drippings.
IDENTIFYING THE CAUSE
24
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