Transfer To A Mailbox; Transfer Message Handling - NEC DSX INTRAMAIL FEATURE Handbook

Transfer to a Mailbox

Transfer to a Mailbox
Description
An extension user can transfer their active call to a co-worker's mailbox.
An extension user can transfer their active call to a co-worker's mailbox. This lets the caller leave a personal
message for the co-worker. Transfer to a Mailbox is one of the big conveniences of IntraMail since the caller
can state their business and not have to call back later. It saves the caller time and cuts down on unnecessary
telephone system call processing. Transfer to a Mailbox is frequently used by attendants and receptionists as
well as other co-workers.

Transfer Message Handling

When the transferring extension leaves a message before hanging up (which could occur if the destination's
calls are forwarded to voice mail), the system will record two separate messages. One message will be from the
transferring extension; the other from the transferred caller. Each message has the correct Caller ID assigned.
Additionally, if a caller is transferred to an extension and Voice Mail picks up, the caller will hear the entire
greeting for the called extension's mailbox. The greeting will restart as soon as the system connects the
caller to the Transfer destination's mailbox.
Operation
To Transfer your active call to a mailbox:
Method A (Ring first, then Transfer)
1. Press TRANSFER .
Dial the number of the mailbox to receive the Transfer.
2.
• You can optionally press the DSS key for your co-worker.
• To transfer the call to your own mailbox, dial your extension number.
Press V-MAIL and hang up.
3.
• Voice mail will prompt your caller to leave a message.
• The caller will hear the entire mailbox greeting after the Transfer goes through.
Press SPEAKER to hang up.
4.
• To transfer a call to a co-worker's mailbox from a single line telephone, use the following procedure:
Hookflash + Dial *8 + Dial the co-worker's mailbox + Hang up.
Method B (Transfer without first ringing)
1. Press TRANSFER .
2. Press V-MAIL .
Dial the number of the mailbox to receive the Transfer.
3.
• You can optionally press the DSS key for your co-worker.
• Voice mail will prompt your caller to leave a message.
• The caller will hear the entire mailbox greeting after the Transfer goes through.
4. Press SPEAKER to hang up.
86 ◆ IntraMail Features
Transferring Calls to a Mailbox
In these instructions:
[Super Display Soft Key]
[Keyset Soft Key]
DSX Feature Handbook