Diagnostic Tips - SMC Networks 6624FMSC - annexe 1 Installation Manual

Diagnostic Tips:

Tip Problem
The switch is not 1. Verify that the power cord is plugged into an active power source and to the switch.
plugged into an
active AC power
2. Try power cycling the switch by unplugging and plugging the power cord back in.
source, or the
3. If the Power LED is still not on, verify that the AC power source works by plugging
switch's power
supply may have
failed.
If the power source and power cord are OK and this condition persists, the switch power
supply may have failed. Contact SMC Technical Support for assistance.
A switch Try power cycling the switch. If the fault indication reoccurs, the switch may have failed.
hardware failure Contact SMC Technical Support for assistance.
has occurred. All
the LEDs will stay
on indefinitely.
The switch has 1. Try resetting the switch by pressing the Reset button on the front of the switch, or by
experienced a
software failure
2. If the fault indication reoccurs, attach a console to the switch (as indicated in chapter
during self test.
If necessary to resolve the problem, Contact SMC Technical Support for assistance.
The switch Try disconnecting power from the switch and wait a few moments. Then reconnect the
cooling fan may power to the switch and check the LEDs again. If the error indication reoccurs, the fan
have failed. has failed and the switch should be replaced as soon as possible. Contact SMC Technical
Support for assistance.
The port Try power cycling the switch. If the fault indication reoccurs, the switch port may have
associated with failed. Contact SMC Technical Support for assistance.
the blinking Link
LED has failed
self test.
continued on the next page
Make sure these connections are snug.
another device into the outlet. Or try plugging the switch into a different outlet or try a
different power cord.
power cycling the switch.
2) and configure it to operate at 9600 baud. Then, reset the switch. Messages should
appear on the console screen and in the console log identifying the error condition.
You can view the console log at that point by selecting it from the console Main Menu.
Diagnosing with the LEDs
Solution
Troubleshooting
3-5