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NetAtlas Enterprise Ethernet Switch Manager User's Guide
Figure 131 EMS: Remove
2 Select ZyXEL NetAtlas Enterprise V1.02 and then click Change/Remove (or Add/
Remove depending on your version of Windows).
3 Click Yes when asked to confirm removal. The Uninstall Shield now runs.
4 Click OK when the uninstall has successfully completed. Restart the computer when
prompted.
19.4 Problems Finding a Device
Table 104 Problems Accessing the EMS
PROBLEM
In the SNMPc
Management
Console I cannot
find my device
185
CORRECTIVE ACTION
Check that you have compiled and added the MIBs correctly.
Check that you have enabled auto-discovery.
Check that the map object properties are correct for initial installation. Make sure
the IP address entered is the IP address of the switch you want to manage via the
EMS.
Check that the ODBC driver is correctly configured.
Make sure that PostgreSQL is running.
Make sure that the computer you have installed the EMS on, is connected to the
network where the switch is located.
Make sure your computer's Ethernet card is working properly.
If the problem still persists, uninstall and re-install the EMS software.
Chapter 19 Troubleshooting
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