Ingenico Move5000 - Payment Terminal Manual

Turning on

1. Sit the terminal on the base and hold down the ENTER key

Turning off

1. Remove terminal from the base and hold down the FUNC and CLEAR keys at the same time until the screen shows "SHUT DOWN IN PROGRESS"

Purchase

1. Press F1 and then enter in the purchase amount and press ENTER
2. Present customer card
3. Customer selects account and enters pin

Cash Out

1. Press F2 and then enter in the cash amount before pressing ENTER
2. Present customer card
3. Customer selects account and enters pin

Refund

1. Press the F3 and swipe the merchant card you have obtained from Worldline/Paymark
2. Type in the Merchant pin and press ENTER
3. Type in the refund amount and press ENTER
4. Customer swipes/inserts card, enters their account and pin number

Log On

1. Press the F4 button located at the bottom right corner of the touch screen
   

Reboot

1. Sit the terminal on the base, hold down the CLEAR and the FUNC keys at the same time until the screen reads 'Reboot in progress'

Settlement

1. Press the silver menu button located at the top right-hand corner of the keypad above the CANCEL key
2. Select option 2 for the Admin Menu
3. Select option 2 for Inquiry or Option 3 for a Cutover

Customer receipt options

1. Press FUNC followed by 7415 and then ENTER
2. Press ENTER until you reach "PRINT CUST COPY" and use the down arrow key at the top of the keypad to turn this ON/OFF
3. If turning ON, the next question will ask if you want to PROMPT CUST COPY which you can use the downward arrow to turn ON/OFF
4. Keep pressing ENTER until you are back at the Paymark screen and reboot

Adding a surcharge

1. Press FUNC followed by 8 and then press ENTER
2. Press ENTER to Enable Surcharging
3. Press ENTER if you want to Enable Contactless/PayWave Surcharging or CANCEL if you do not
4. Enter the surcharge percentage i.e., for 2.5%, enter in 2.50 then press ENTER
5. Enter in the surcharge minimum amount i.e., if you don't want anything under $10 to incur a surcharge, change this figure to $10.00, then press ENTER
6. Once you are back at the Paymark screen, reboot the terminal

Card Not Present Transaction

1. Press F1 and type in the purchase amount then press ENTER
2. At the Present Card screen, press FUNC and begin typing in the card number then press ENTER
3. Type in the Expiry Date then press ENTER
4. Select Yes or No to answer CSC number if available
5. Type in the CSC Number and press ENTER
6. Select option 1 if this is a single transaction or option 2 if this is a recurring payment

Enabling/Disabling PayWave/Contactless Transactions

1. Press FUNC 7418 and then ENTER
2. When you see "Multi Merchant Setup" press key 7
3. This will then read "Activate CTL?" press ENTER to activate.
4. If you are de-activating, this will read "Deactivate CTL?" press enter to deactivate.
5. This will then read "Contactless Activated/Deactivated", then press ENTER
6. This will then take you back to "Multi Merchant Setup", so then press CANCEL
7. Once you are back to the Paymark screen, perform a REBOOT

Replacing Paper

Documents / Resources

Download manual

Here you can download full pdf version of manual, it may contain additional safety instructions, warranty information, FCC rules, etc.

Download Ingenico Move5000 - Payment Terminal Manual