Recording Multivoip Information; Contacting Technical Support; Tech Support - Multitech MultiVOIP 400 MVP400 User Manual

Please direct your questions regarding technical matters, product configuration, verification that the
product is defective, etc., to our Technical Support department nearest you. When calling the U.S.,
please direct your questions regarding repair expediting, receiving, shipping, billing, etc., to our
Repair Accounting department at (763) 785-3500 in the U.S.A., or a nearby Multi-Tech office which is
listed on the "Multi-Tech Corporate Offices" sheet in this International Distributor Resource Kit.
Repairs for damages caused by lightning storms, water, power surges, incorrect installation, physical
abuse, or Out of Warranty Repair Costs
Refer to Multi-Tech System's web site at http://www.multitech.com for information about out of
warranty repair costs.ser-caused damages are billed on a time-plus-materials basis.
Service
If your tech support specialist decides that service is required, your MultiVOIP 400 may be sent
(freight prepaid) to our factory. Return shipping charges will be paid by Multi-Tech Systems.
Include the following with your MultiVOIP 400:
• a description of the problem
• return billing and return shipping addresses
• contact name and phone number
• check or purchase order number for payment if the MultiVOIP 400 is out of warranty (Check
with your technical support specialist for the standard repair charge for your MultiVOIP 400)
• if possible, note the name of the technical support specialist with whom you spoke
If you need to inquire about the status of the returned product, be prepared to provide the serial
number of the product sent.
Send your MultiVOIP 400 to this address:
MULTI-TECH SYSTEMS, INC.
2205 WOODALE DRIVE
MOUNDS VIEW, MINNESOTA 55112
ATTN: SERVICE OR REPAIRS
You should also check with the supplier of your MultiVOIP 400 on the availability of local service and/
or loaner units in your part of the country.
Ordering Accessories
SupplyNet, Inc. supplies replacement transformers, cables and connectors for select Multi-Tech
products. You can place an order with SupplyNet via mail, phone, fax or the Internet at:
Mail: SupplyNet, Inc.
614 Corporate Way
Valley Cottage, NY 10989
Phone: 800 826-0279
Fax: 914 267-2420
Email: info@thesupplynet.com
Internet: http://www.thesupplynet.com
Chapter 6 - Warranty, Service, and Tech Support
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