Troubleshooting - Shark POWERDETECT IP3000 Series Owner's Manual

MAINTAINING YOUR VACUUM
CHECKING FOR BLOCKAGES IN THE VACUUM
If you run over a hard or sharp object or notice a noise change while vacuuming, check for
blockages or objects caught in the brushroll.
FPO
Checking for Blockages in Checking for Blockages in
the Hand Vacuum: the Wand:
1. Turn off the vacuum.
1. Turn off the vacuum.
2. Remove the hand vacuum from 2. Detach the hand vacuum and
the wand.
floor nozzle from the wand.
3. Check all intake openings 3. Check both ends of the wand
to the dust cup and remove for blockages and debris.
any debris or blockages.
4. Clear away any debris or
blockages.
CHECKING FOR BLOCKAGES IN THE AUTO-EMPTY DOCK
FPO
Checking for Blockages Checking for Blockages in
in the Charging Post: the Dock:
1. Unplug the dock. 1. Unplug the dock.
2. Remove the vacuum from 2. Remove the vacuum from
the dock. the dock.
3. Press the latch on the back 3. Remove the dust bin from
of the charging post and lift the dock.
the post away from the dock.
4. Remove any debris or
4. Check the end of the blockages from all inlets
charging post and top of and openings.
the dock for any debris or
blockages.
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FPO FPO
Checking for Blockages in the
Floor Nozzle:
1. Turn off the vacuum.
2. Detach the wand from the
floor nozzle.
3. Press the brushroll release
button and slide the
brushroll out of the nozzle.
4. Clear any blockages and
release any debris from the
brushroll and floor nozzle.
5. Slide the brushroll back
into the nozzle, ensuring
everything is lined up and
in place.
FPO
MAINTAINING YOUR VACUUM

TROUBLESHOOTING

WARNING: To reduce the risk of shock and unintended operation, turn off
power and remove the battery before servicing.
Vacuum is not picking up debris. No suction or light suction. Third indicator light on hand
vacuum is solid yellow.
(Refer to Checking for Blockages section for more information.)
1. Dust cup may be full; empty dust cup.
2. Check floor nozzle for blockages; clear blockages if required.
3. Remove any string, carpet fibers, or hair that may be wrapped around the brushroll.
4. Check connection between hand vacuum and wand for blockages; clear blockages if required.
5. Check filters to see if they need cleaning. Follow instructions for rinsing and completely air-
drying the filters before reinstalling them.
Vacuum lifts area rugs.
1. Make sure you are not engaging BOOST mode. Take care when vacuuming area rugs or rugs
with delicately sewn edges.
2. Turn off the unit to disengage from the carpet, then restart.
The brushroll in the floor nozzle doesn't spin.
1. Immediately turn off the vacuum. Remove any blockages before turning the vacuum back on.
Make sure the hand vacuum is tilted back far enough for the brushroll to engage while in use.
2. If the floor nozzle has headlights and they are not illuminated, there is a connection issue
between the hand vacuum, wand, and nozzle. Try detaching the parts, then reconnecting them.
Vacuum turns off on its own.
There are several possible reasons for the vacuum turning off on its own, including blockages,
battery issues, and overheating. If vacuum turns off on its own, perform the following steps:
1. Turn on the vacuum and check the battery indicator lights on the hand vacuum. If recharging
is needed, make sure vacuum power is off, and place it on the charging dock.
2. Empty dust cup and clean filters (See the Maintaining Your Vacuum section above.)
3. Check wand, accessories, and inlet openings and remove any blockages.
4. Allow unit and battery to cool for at least 45 minutes, until they return to room temperature.
5. Press the On/Off switch to restart the vacuum.
Error Message Codes
Malfunction Component Error icons phase 1
Nozzle Clog or Stalling Nozzle LED Ring is Flashing Purple
Motor Failure During Startup Hand Vacuum ECO, BOOST LEDs on
Over-Temperature Protection Hand Vacuum ECO, DETECT, BOOST LEDs on
Over Current protection Hand Vacuum ECO, DETECT, BOOST LEDs on
Short Protection Hand Vacuum ECO, DETECT LEDs on
Overspeed Protection Hand Vacuum DETECT LEDs on
Communication Failure Hand Vacuum ECO, DETECT LEDs on
Over-Temperature Protection Nozzle ECO, BOOST LEDs
Short Protection Nozzle DETECT, BOOST LEDs on
Debris Detection Failure Hand Vacuum F0 LED & LED Ring on
F0 LED on, LED Ring on &
Edge Detect Error Nozzle
Headlight LEDs on
NOTE: If vacuum still does not operate properly, contact Customer Service at 1-800-798-7398 or sharkclean.com/support.
Error icons phase 2 LED Icons
No LEDs LED
DETECT
Fig. A Ring Fig. B Fig. C
Icon
ECO, DETECT LEDs on
ECO
BOOST
BOOST, DETECT LEDs on
Icon
Icon
No LEDs
FPO
No LEDs
ECO, BOOST LEDs on
Fig. D Fig. E Fig. F
DETECT, BOOST LEDs on
No LEDs
No LEDs
FO
No LEDs Icon
No LEDs NOTE: Error icons will blink for 0.5 seconds
Fig. G Fig. H
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