Available Accessories; Troubleshooting - Shark POWERDETECT AZ4000 Series Owner's Manual

AVAILABLE ACCESSORIES

Crevice Tool
A
This slender tool offers extended reach to
access corners, baseboards, tight spaces,
and ceilings.
Upholstery Tool
B
Picks up hair, dust, and large debris
from mattresses, couches, curtains,
lampshades, and other delicate
upholstered fabrics.
Pet Multi-Tool
C
A single convertible tool for cleaning
tough pet messes two ways: use the stiff
bristle brush to clean stuck-on debris, or
take off the bristles to reveal an upholstery
tool perfect for removing stubborn pet
hair and large piles of debris.
Duster Crevice Tool
D
Two cleaning tools in one. The crevice tool
gives you extended reach to clean in tight
spaces, while the soft brush is ideal for
dusting delicate surfaces.
Pet Power Brush
E
The turbine brush loosens and removes
pet hair and debris from carpets, and
powerfully deep-cleans dander out of
upholstery and other surfaces.
Under-Appliance Wand
F
Clean under and behind hard-to-move
appliances and furniture with this
adjustable 36" tool. Flip the extension
piece over to clean the underside of
appliances.
Anti-Allergen Dust Brush
G
This brush features nylon fiber bristles
specifically designed for removing fine
dust and allergen particles from the most
delicate surfaces.
HairPro® Self-Cleaning Pet Power Brush
H
Tackles pet hair and ground-in dirt from
above-floor areas like carpeted stairs and
upholstery, while actively removing hair
wrap as it cleans.
Home & Car Detail Kit
I
Deep-clean your car like a professional
detailer, or clean hard-to-reach areas
in your home. Micro-sized tools let you
clean around delicate objects and access
the tightest spaces like car vents and
computer keyboards.
Accessory Bag
J
This convenient accessory storage bag
measures 32 cm x 70 cm and fits the
Under-Appliance Wand. Smaller size
available at sharkaccessories.com.
NOTE: Not all accessories come with all units. For a list of the accessories included with this model, see the top inside flap
of the box. To order additional accessories, visit sharkaccessories.com.
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A B
C
D
E F
G H
I J

TROUBLESHOOTING

Power cord caught in brushroll or floor nozzle.
• To minimize the risk of power cord damage, DO NOT run the vacuum over the power cord.
If this occurs, immediately shut off power to the vacuum and remove the cord from the
brushroll or nozzle.
• Inspect power cord and plug for any damage before use. DO NOT use vacuum cleaner with
a damaged cord or plug. Turn off all controls before plugging in or unplugging the vacuum
cleaner. Store your vacuum cleaner with the power cord secured around the two cord hooks.
Vacuum is not picking up debris. No suction or light suction.
• Check filters to see if they need cleaning. Follow instructions for rinsing and air-drying the
filters before reinstalling them.
• Dust cup may be full; empty dust cup.
• Check hose, hose connections, nozzle, wand, pod, and accessories for blockages. Clear any
blockages found. See Checking for Blockages section for more information.
• If any hair, string, or carpet fibers are wrapped around the brushroll, extend cleaning time
to allow the self-cleaning brushroll to remove them. If some hair or fibers remain wrapped
around brushroll after continued use, carefully remove them. See Cleaning the Brushroll
section for more information.
• If low/no suction persists, contact Customer Service 1-800-798-7398.
Vacuum lifts area rugs.
• Make sure the touchscreen selector on the handle switch is set to the Thick Carpet/Area
Rug setting.
• Suction is powerful. Take care when vacuuming area rugs or rugs with delicately sewn edges.
DirtDetect Indicator light not responding.
• Make sure the touchscreen selector on the handle switch is set to Detect Mode. The
DirtDetect Indicator will be off in manual surface modes.
• Check sensors located in nozzle inlet to see if there are any blockages (See Detect Sensor
Maintenance section for more information.).
• Remove any blockages and clean sensors.
Brushrolls do not spin.
• If the headlight indicator lights turn red, immediately turn off and unplug the vacuum.
Remove pod and wand from floor nozzle and clear any blockages. Reconnect nozzle, plug in
vacuum, and turn on power.
• With the power on, recline the handle, which will automatically turn on the brushrolls.
Vacuum turns off on its own or headlight indicator light flashes red.
If your vacuum overheats, the thermostat will automatically turn off the motor. Perform the
following steps to restart:
1. Turn vacuum off and unplug it.
2. Empty dust cup and clean filters. See Emptying the Dust Cup and Cleaning and Replacing
the Filters sections for more information.
3. Check for blockages in hose, wand, floor nozzle, accessories, and inlet openings.
4. Allow unit to cool for a minimum of 60 minutes.
5. Plug in vacuum and turn it on.
Vacuum is emitting air that smells bad.
• Dust cup may be full; empty dust cup. Empty dust cup after each use for optimal Odor
Neutralizer Technology performance.
• Check filters to see if they need cleaning. Follow instructions for rinsing and air-drying the
filters before reinstalling them.
• Check to make sure odor cartridge is installed in the dial and the dial is installed in the nozzle.
• Check the Odor Neutralizer Technology dial on the nozzle to see what setting is enabled.
• If Odor Neutralizer Technology dial is at any setting from Low to High and the cartridge has
been installed for 6 months or longer, consider replacing it.
• If the odor cartridge is still emitting a scent but you dislike it, consider turning the intensity
down, or reinstall the dial in the nozzle without the cartridge.
• If the Odor Neutralizer Technology cartridge is not emitting a scent, consider replacing it.
For all other issues, please go to support.sharkclean.com/ or call Customer Service 1-800-798-7398.
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