Advantech ROM-2860 User Manual

Qualcomm qcs6490 2.7ghz gold plus 8 cores osm 1.1 computer-on-module

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ROM-2860

ROM-DK2860

Qualcomm QCS6490 2.7GHz

Gold Plus 8 cores

OSM 1.1 Computer-on-Module

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Page 1 User Manual ROM-2860 ROM-DK2860 Qualcomm QCS6490 2.7GHz Gold Plus 8 cores OSM 1.1 Computer-on-Module...
Page 2: Product Warranty (2 Years)
No part of this manual may be reproduced, copied, translated, or transmitted in any form or by any means without the prior written permission of Advantech Co., Ltd. The information provided in this manual is intended to be accurate and reliable.
Page 3: Declaration Of Conformity
If any item does not accord with the list, contact your dealer immediately. ROM-2860WO-RHA1E  Part No. Description ROM-ED92 Carrier board of ROM-2860 96PSA-A36W12R1-3 ADP A/D 100-240V 36W 12V C6 LOCK DC JACK 62368 1700008921 Power Cord 3P PSE 183 cm (72 in) 1700021565-01 Debug cable 1x4P-1.25/D-SUB 9P(F)
Page 4: Optional Accessories
The equipment has been dropped and damaged. – The equipment shows obvious signs of breakage. DISCLAIMER: These instructions are provided according to IEC 704-1 standards. Advantech disclaims all responsibility for the accuracy of any statements contained herein. ROM-2860/DK2860 User Manual...
Page 5: Safety Precautions - Static Electricity
Do not touch any components on the CPU card or other cards while the PC is powered on. Disconnect the power before making any configuration changes. A sudden rush  of power after connecting a jumper or installing a card may damage sensitive electronic components. ROM-2860/DK2860 User Manual...
Page 6 ROM-2860/DK2860 User Manual...
Page 7: Table Of Contents
1.3.1 Electrical Specifications ..............3 1.3.2 Environmental Specifications............3 Chapter Installation........5 ROM-2860 Board Dimensions ..............6 Block Diagram................... 6 Pin Define....................7 Table 2.1: Power-GND and Control..........7 Table 2.2: JTAG ................7 Table 2.3: UART................8 Table 2.4: Ethernet/LAN .............. 8 Table 2.5: GPIO................
Page 8 ......43 System Recovery..................44 Chapter Advantech Services......55 RISC Design-In Services ................ 56 Contact Information................. 59 Table 6.1: Contact Information ..........59 Technical Support and Assistance............59 6.3.1 Warranty Policy................59 6.3.2 Repair Process ................60 ROM-2860/DK2860 User Manual viii...
Page 9: Chapter 1 General Introduction
Chapter General Introduction This chapter details background information on the ROM-2860. Sections include:  Introduction  Specifications...
Page 10: Introduction
633 graphics engine. It provides PCIe, USB 3.2, Giga Ethernet, MIPI-CSI, SPI, GPIO, and HDMI, DP, 2ch. LVDS display for embedded applications. ROM-2860 is paired with Advantech OSM carrier board for faster end product periph- eral integration and time-to-market. The reference schematics and layout checklists documentations for carrier board development will be provided along with Windows 11, Ubuntu, test utilities, hardware design utilities and reference drivers.
Page 11: Mechanical Specifications
1.3.2 Environmental Specifications Operating Temperature: -20 ~ 70 °C  Operating Humidity: 5 ~ 95% relative humidity, non-condensing  Storage Temperature: -40 ~ 85 °C/-40~185 °F  Storage Humidity: 60 °C/140 °F @ 95% RH non-condensing  ROM-2860/DK2860 User Manual...
Page 12 ROM-2860/DK2860 User Manual...
Page 13: Chapter 2 H/W Installation
Chapter H/W Installation This chapter details mechanical and connector information. Sections include:  Mechanical Drawing  Pin Define  Quick Start Guide...
Page 14: Rom-2860 Board Dimensions
ROM-2860 Board Dimensions Block Diagram ROM-2860/DK2860 User Manual...
Page 15: Pin Define
AP25, AP28, AP31, AP34, AR14, AR17, AR20, AR26, AR29, AR32 SYS_RST# PM_RESIN# CARRIER_PWR_EN CARRIER_PWR_EN RTC_PWR +RTC_PWR BOOT_SEL0# FASTBOOT_SEL_0 BOOT_SEL1# FASTBOOT_SEL_1 VENDOR_DEFINED_1 B22 KYPD_VOL_UP# PWR_BTN# PHONE_ON# Table 2.2: JTAG Contact Name Contact Acronym ROM-2860 JTAG_TCK(SWCLK) QCM_JTAG_TCK JTAG_TMS(SWDIO) QCM_JTAG_TMS JTAG_TDI QCM_JTAG_TDI JTAG_TDO(SWO) QCM_JTAG_TDO JTAG_nTRST QCM_JTAG_TRST# ROM-2860/DK2860 User Manual...
Page 16 ETH_A_(R)(G)MII_TX_CLK ETH_A_(S)(R)(G)MII_RXD0 ETH_A_RX+ ETH_A_(S)(R)(G)MII_RXD1 ETH_A_RX- ETH_A_(R)(G)MII_RXD2 ETH_A_(R)(G)MII_RXD3 ETH_A_(R)(G)MII_RX_ER ETH_A_(R)(G)MII_RX_DV(_ER) ETH_A_(R)(G)MII_RX_CLK ETH_A_SDP ETH_MDIO ETH_A_MDIO ETH_MDC ETH_A_MDC ETH_IOPWR +VREG_QPS_1P8 ETH_B_(R)(G)MII_CRS ETH_B_(R)(G)MII_COL ETH_B_(S)(R)(G)MII_TXD0 ETH_B_TXD0 ETH_B_(S)(R)(G)MII_TXD1 ETH_B_TXD1 ETH_B_(S)(R)(G)MII_TXD2 ETH_B_TXD2 ETH_B_(S)(R)(G)MII_TXD3 ETH_B_TXD3 ETH_B_(R)(G)MII_TX_EN(_ER) ETH_B_TX_CTL ETH_B_(R)(G)MII_TX_CLK ETH_B_TXC ETH_B_(S)(R)(G)MII_RXD0 ETH_B_RXD0 ETH_B_(S)(R)(G)MII_RXD1 ETH_B_RXD1 ETH_B_(R)(G)MII_RXD2 ETH_B_RXD2 ROM-2860/DK2860 User Manual...
Page 17 QCS_GPIO_8 GPIO_D_1 QCS_GPIO_9 GPIO_D_2 QCS_GPIO_10 GPIO_D_3 QCS_GPIO_11 GPIO_D_4 QCS_GPIO_64 GPIO_D_5 QCS_GPIO_65 GPIO_D_6 QCS_GPIO_68 GPIO_E_0 AF32 QCS_GPIO_109 GPIO_E_1 AF33 QCS_GPIO_110 GPIO_E_2 AG32 QCS_GPIO_111 GPIO_E_3 AG33 QCS_GPIO_112 GPIO_E_4 AH32 QCS_GPIO_113 GPIO_E_5 AH33 QCS_GPIO_114 GPIO_E_6 AJ32 QCS_GPIO_115 GPIO_E_7 AJ33 QCS_GPIO_116 ROM-2860/DK2860 User Manual...
Page 18 UFS_RESET# Table 2.8: PWM Contact Name Contact Acronym ROM-2860 PWM_0 PWM_1 PWM_2 PWM_3 PWM_4 PWM_5 Table 2.9: SPI_A Contact Name Contact Acronym ROM-2860 SPI_A_SDI_(IO0) SPI0_MISO SPI_A_SDO_(IO1) SPI0_MOSI SPI_A_/WP_(IO2) SPI_A_/HOLD_(IO3) SPI_A_CS0# SPI0_CS0# SPI_A_CS1# / GPIO_A_6 SPI0_CS3# SPI_A_SCK SPI0_SCLK ROM-2860/DK2860 User Manual...
Page 19 Table 2.12: I2S Contact Name Contact Acronym ROM-2860 I2S_A_DATA_IN LPI_QUA_MI2S_DATA0 I2S_A_DATA_OUT LPI_QUA_MI2S_DATA1 I2S_B_DATA_IN LPI_QUA_MI2S_DATA2 I2S_B_DATA_OUT LPI_QUA_MI2S_DATA3 I2S_MCLK I2S_MCLK I2S_LRCLK LPI_QUA_MI2S_WS I2S_BITCLK LPI_QUA_MI2S_SCK Table 2.13: CAN Contact Name Contact Acronym ROM-2860 CAN_A_TX AC17 CAN_A_RX AB17 CAN_B_TX AC19 CAN_B_RX AB19 ROM-2860/DK2860 User Manual...
Page 20 Contact Acronym ROM-2860 USB_C_SSTX_N USB0_SS_TX0- USB_C_SSTX_P USB0_SS_TX0+ USB_C_SSRX_N USB0_SS_RX0- USB_C_SSTX_P USB0_SS_RX0+ VENDOR_DEFINED_2 DP_HOT_PLUG_DETECT VENDOR_DEFINED_5 USB0_DP_AUX_CONN- VENDOR_DEFINED_4 USB0_DP_AUX_CONN+ Table 2.17: I2C Contact Name Contact Acronym ROM-2860 I2C_A_SCL AA15 I2C_A_SCL I2C_A_SDA AA16 I2C_A_SDA I2C_B_SCL AA20 I2C_B_SCL I2C_B_SDA AA21 I2C_B_SDA ROM-2860/DK2860 User Manual...
Page 21 Contact Name Contact Acronym ROM-2860 DSI_DATA0_N AB11 DSI0_D0- DSI_DATA0_P AB10 DSI0_D0+ DSI_DATA1_N DSI0_D1- DSI_DATA1_P DSI0_D1+ DSI_DATA2_N DSI0_D2- DSI_DATA2_P DSI0_D2+ DSI_DATA3_N DSI0_D3- DSI_DATA3_P DSI0_D3+ DSI_CLOCK_N DSI0_CLK- DSI_CLOCK_P DSI0_CLK+ DSI_TE DSI0_TE DISP_VDD_EN /GPIO_C_4 QCS_GPIO_52 DISP_BL_EN /GPIO_C_5 QCS_GPIO_53 DISP_BL_PWM /PWM_0 ROM-2860/DK2860 User Manual...
Page 22 Contact Name Contact Acronym ROM-2860 RESERVED_24 CSI2_D0- RESERVED_34 CSI2_D0+ RESERVED_38 CSI2_D1- RESERVED_52 CSI2_D1+ RESERVED_53 CSI2_D2- RESERVED_54 CSI2_D2+ RESERVED_42 CSI2_D3- RESERVED_26 AM10 CSI2_D3+ RESERVED_39 CSI2_CLK- RESERVED_40 CSI2_CLK+ RESERVED_43 CAM_MCLK2 RESERVED_25 CCI_I2C2_SDA RESERVED_37 CCI_I2C2_SCL RESERVED_41 GPIO_C_0 CAM2_PWDN GPIO_C_1 CAM2_RESET# ROM-2860/DK2860 User Manual...
Page 23 AJ34 PCIe_C_HSO3_N AG34 PCIe_C_HSO3_P AF34 PCIe_C_HSI0_N AP32 QPS_DS0_PCIE0_RX0- PCIe_C_HSI0_P AP33 QPS_DS0_PCIE0_RX0+ PCIe_C_HSI1_N AP35 QPS_DS0_PCIE0_RX1- PCIe_C_HSI1_P AN35 QPS_DS0_PCIE0_RX1+ PCIe_C_HSI2_N AL35 PCIe_C_HSI2_P AK35 PCIe_C_HSI3_N AH35 PCIe_C_HSI3_P AG35 PCIe_C_PERST# AE33 QPS_DS0_PCIE0_RESET# RESERVED_23 AE32 PCIE_C_CLKREQ# RESERVED_51 AN31 QPS_DS0_PCIE0_REFCLK- RESERVED_50 AN30 QPS_DS0_PCIE0_REFCLK+ ROM-2860/DK2860 User Manual...
Page 24: Quick Start Guide
Quick Start Guide 2.4.1 I/O Description of ROM-DK2860 ROM-DK2860 is an evaluation board for ROM-2860. Please see the I/O description of ROM-DK2860 below. ROM-2860/DK2860 User Manual...
Page 25: Switch Setting For Rom-Dk2860
Bottom 2.4.2 Switch Setting for ROM-DK2860 ROM-2860/DK2860 User Manual...
Page 26 SW2 (1-off): Normal Boot  SW2 (2-on): AT Mode  SW2 (2-off): ATX Mode  LVDS EDID:  LVDS_BKL_SLT LVDS_BKL_SLT (Select 1,2): 5V  LVDS_BKL_SLT (Select 2.3): 12V  LVDS_VDD_SLT LVDS_VDD_SLT (Select 1,2): 3.3V  LVDS_VDD_SLT (Select 2.3): 5V  ROM-2860/DK2860 User Manual...
Page 27: Debug Port Connection And Setting
2.4.3 Debug Port Connection and Setting ROM-2860 debug port is shared with A-core Console. Please connect the debug console cable 1700021565-01. Then connect the USB-to-RS232 Cable to your PC terminal. Connect the cable to COM1 pin header to the nearby the HDMI connector.
Page 28 Connect a Display: ROM-2860 has three display options: one is HDMI, DP and the other is 2 ch. LVDS. The default display is HDMI. LVDS DP&HDM ROM-2860/DK2860 User Manual...
Page 29 Connect the Power Source: ROM-2860’s power input is 12VDC. The power interface’s location is DCIN1. Please choose a suitable adapter and power cord to connect the board (please refer to P/Ns on datasheet and Optional Accessories of this manual) as shown in Figure 2.25.
Page 30 – Use the serial COM tool, such as PuTTY or Tera Term and set "Speed" to 115200 – View the serial log dump on your console – Log in with account and password Account: root Password: oelinux123 ROM-2860/DK2860 User Manual...
Page 31: Chapter 3 Software Functionality
Chapter Software Functionality This chapter details the software functions on the ROM-2860.
Page 32: Display
The system will stop at u-boot as demonstrated below, enter the command in red and press enter. If you need the LVDS + DP output, you can use the following tool to change it. Execute # /tools/display/changeToLVDS.sh LVDS ROM-2860/DK2860 User Manual...
Page 33: Hdmi
# tinymix set "QUAT_MI2S_RX Audio Mixer MultiMedia1" "1" # tinymix set "Headphone Mux" "DAC" # tinymix set "Headphone Playback Volume" "100" # tinyplay /data/audio.wav Mic-In # gst-launch-1.0 -v pulsesrc volume=1 ! audioconvert ! wavenc ! filesink location=/data/ audio.wav ROM-2860/DK2860 User Manual...
Page 34: Storages
/dev/mtd0 # dd if=/dev/urandom of=data bs=1 count=1024 # dd if=/dev/mtd0 of=backup bs=1 count=1024 skip=4096 # dd if=data of=/dev/mtd0 bs=1 seek=4096 # dd if=/dev/mtd0 of=data1 bs=1 count=1024 skip=4096 # diff data data1 # dd if=backup of=/dev/mtd0 bs=1 seek=4096 ROM-2860/DK2860 User Manual...
Page 35: Serial Ports
# stty -F /dev/ttyHS9 speed 115200 ignbrk -brkint -icrnl -imaxbel -opost -onlcr -isig -icanon - iexten -echo -echoe -echok -echoctl -echoke # cat /dev/ttyHS9 & # echo "Serial Test" > /dev/ttyHS9 # echo -e "123456789-123456789-123456789-123456789-123456789-\r" | tee /dev/ttyHS9 ROM-2860/DK2860 User Manual...
Page 36: Gpio
# echo 350 > /sys/class/gpio/export # echo 351 > /sys/class/gpio/export Set the GPIO direction. # echo out > /sys/class/gpio/gpio350/direction # echo in > /sys/class/gpio/gpio351/direction Set output value and check. # cat /sys/class/gpio/gpio351/value # echo 1 > /sys/class/gpio/gpio350/value # cat /sys/class/gpio/gpio351/value ROM-2860/DK2860 User Manual...
Page 37: Ethernet
64 bytes from 8.8.8.8: icmp_seq=3 ttl=113 time=7.431 ms 64 bytes from 8.8.8.8: icmp_seq=4 ttl=113 time=6.394 ms Ethernet LED Lights Test Link LED Light  10M - orange and green light: always off 100M - orange light: always on 1000M - green light: always on ROM-2860/DK2860 User Manual...
Page 38: Usb
/: Bus 02.Port 1: Dev 1, Class=root_hub, Driver=xhci-hcd/1p, 480M |__ Port 1: Dev 2, If 0, Class=Hub, Driver=hub/4p, 480M |__ Port 1: Dev 3, If 0, Class=Mass Storage, Driver=usb-storage, 480M /: Bus 01.Port 1: Dev 1, Class=root_hub, Driver=dummy_hcd/1p, 480M ROM-2860/DK2860 User Manual...
Page 39 10: -- -- -- -- -- -- -- -- -- -- -- -- UU -- -- -- 20: -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- 30: -- -- UU -- -- -- -- -- -- -- -- -- -- -- -- -- ROM-2860/DK2860 User Manual...
Page 40: External Rtc
# hwclock -s && date Wed Mar 20 10:49:03 UTC 2024 3.10 Internal Watchdog The system will reboot after the system crash about 11 seconds by the following command: # echo 0 > /sys/module/qcom_dload_mode/parameters/download_mode # echo c > /proc/sysrq-trigger ROM-2860/DK2860 User Manual...
Page 41: Camera
Info: backend name is: msm_drm Pipeline state changed from NULL to READY, pending: PLAYING Pipeline state changed from READY to PAUSED, pending: PLAYING Pipeline is PREROLLING ... Pipeline state changed from PAUSED to PLAYING, pending: VOID_PENDING ##################################### MENU ROM-2860/DK2860 User Manual...
Page 42 ! "image/ jpeg,width=3840,height=2160,framerate=30/1" ! multifilesink location=/data/frame%d.jpg sync=true async=false 1920x1080@30: # export XDG_RUNTIME_DIR=/run/user/root && gst-pipeline-app -e qtiqmmfsrc camera=0 name=qmmf ! video/x-raw,format=NV12,width=1920,height=1080,framerate=30/1 ! wayland- sink fullscreen=true async=true sync=false qmmf. ! "image/ jpeg,width=1920,height=1080,framerate=30/1" ! multifilesink location=/data/frame%d.jpg sync=true async=false ROM-2860/DK2860 User Manual...
Page 43: Mipi Csi2 (Imx577)
! "image/ jpeg,width=3840,height=2160,framerate=30/1" ! multifilesink location=/data/frame%d.jpg sync=true async=false 1920x1080@30: # export XDG_RUNTIME_DIR=/run/user/root && gst-pipeline-app -e qtiqmmfsrc camera=1 name=qmmf ! video/x-raw,format=NV12,width=1920,height=1080,framerate=30/1 ! wayland- sink fullscreen=true async=true sync=false qmmf. ! "image/ jpeg,width=1920,height=1080,framerate=30/1" ! multifilesink location=/data/frame%d.jpg sync=true async=false ROM-2860/DK2860 User Manual...
Page 44: M.2 Key E
172.20.10.2 netmask 255.255.255.240 broadcast 172.20.10.15 inet6 2401:e180:8d51:5bd:50fa:57c6:757:6115 prefixlen 64 scopeid 0x0<global> inet6 2401:e180:8d51:5bd:e546:f044:483a:587b prefixlen 64 scopeid 0x0<global> inet6 2401:e180:8d51:5bd:6db0:86f0:1329:9b58 prefixlen 64 scopeid 0x0<global> inet6 2401:e180:8d51:5bd:ec67:2577:a57:808a prefixlen 64 scopeid 0x0<global> inet6 2401:e180:8d51:5bd:bc0c:9b17:6389:5d52 prefixlen 64 scopeid 0x0<global> inet6 fe80::92ff:e5d5:f70d:484f prefixlen 64 scopeid 0x20<link> ROM-2860/DK2860 User Manual...
Page 45: M.2 Key B
Support AIW-356 5G module. Need to insert the nano SIM card. Install wvdial # apt-get install wvdial PCIE Checking Use the AIW-357 to check the pcie function. # lspci 0001:04:00.0 Wireless controller [0d40]: MEDIATEK Corp. Device 4d75 (rev 01) ROM-2860/DK2860 User Manual...
Page 46 --> Starting pppd at Wed Mar 20 08:35:02 2024 --> Pid of pppd: 1570 --> Using interface ppp0 --> local IP address 10.67.58.81 --> remote IP address 10.64.64.64 --> primary DNS address 168.95.1.1 --> secondary DNS address 168.95.192.1 # ifconfig ppp0 ROM-2860/DK2860 User Manual...
Page 47: Power Button
When the system is in the power on state, it can be power off by short pressing  the Power Key. It can force shutdown by pressing and holding the Power Key for 5 seconds.  3.15 Reset Button The system will reset when pressing the Reset Key. ROM-2860/DK2860 User Manual...
Page 48 ROM-2860/DK2860 User Manual...
Page 49: Embedded O.s
Chapter Embedded O.S This chapter details instructions for building Linux systems.
Page 50: Introduction
Advantech’s ROM-2860 comes preloaded with Ubuntu 20.04 based embedded O.S., It contains all the system-required shell commands and drivers needed to operate the platform. We do not offer IDE developing environment on ROM-2860 BSP. Users can evaluate and develop their device using the Ubuntu 20.04 LTS environment.
Page 51: System Recovery
Chapter System Recovery This chapter details system recov- ery procedures for a damaged Linux OS.
Page 52: System Recovery
Flash EMMC: the SW1 switch to 1-off, 2-on  Flash UFS: the SW1 switch to 1-on, 2-on  Connect the adapter and power on the device  Use the QFIL to flash image EMMC Open QFIL tool and click the "Select Port"  ROM-2860/DK2860 User Manual...
Page 53 Select the "Qualcomm HS-USB QDloader 9008".  Click the "Configuration". Click the "FireHose Configuration". ROM-2860/DK2860 User Manual...
Page 54 Select the "Erase All Before Download". Select the "Availible Meta Build Storage Types" to "emmc". Select the "Select Build Type" to "Meta Build". Click the "Load Content" and Select the contents.xml file of emmc. Click the "Download Content". ROM-2860/DK2860 User Manual...
Page 55 Finish Download.  You can power off the device and power on it again.  Need to do the Provision when using it for the first time. Open QFIL tool and click the "Select Port".  ROM-2860/DK2860 User Manual...
Page 56 Select the "Qualcomm HS-USB QDloader 9008".  Click the "Configuration" Click the "FireHose Configuration" ROM-2860/DK2860 User Manual...
Page 57 Select the "Device Type" to "ufs". Select the "Provision". Select the "provision_ufs31.xml" file. Select the "prog_firehose_ddr.elf" programmer file. Click the "Provision". ROM-2860/DK2860 User Manual...
Page 58 Finish Provision  You can power off the device and power on it again  Click the "Configuration" Click the "FireHose Configuration" ROM-2860/DK2860 User Manual...
Page 59 Select the "Erase All Before Download" Select the "Availible Meta Build Storage Types" to "ufs" Select the "Select Build Type" to "Meta Build" Click the "Load Content" and Select the contents.xml file of ufs Click the "Download Content" ROM-2860/DK2860 User Manual...
Page 60 Connecto the ROM-ED92 USB0 to host computer and set the Micro USB to periph- eral mode. # echo "peripheral" > /sys/devices/platform/soc/a600000.ssusb/mode Enter the fastboot mode adv@adv-desktop:~$ adb devices List of devices attached 2e8c656e device adv@adv-desktop:~$ adb root restarting adbd as root adv@adv-desktop:~$ adb reboot bootloader adv@adv-desktop:~$ fastboot devices 2e8c656e fastboot ROM-2860/DK2860 User Manual...
Page 61 'dtbo_a'... OKAY [ 0.070s] finished. total time: 0.497s adv@adv-desktop4:/qualcomm/adv-release-bsp/amss$ fastboot flash dtbo_b dtbo.img target reported max download size of 805306368 bytes sending 'dtbo_b' (12330 KB)... OKAY [ 0.422s] writing 'dtbo_b'... OKAY [ 0.061s] finished. total time: 0.483s ROM-2860/DK2860 User Manual...
Page 62 ROM-2860/DK2860 User Manual...
Page 63: Advantech Services
Chapter Advantech Services This chapter outlines Advantech's Design-In services, technical sup- port, and warranty policy for ROM- 2820.
Page 64: Risc Design-In Services
Comprehensive document support  Design Assistance Service Advantech provides a checklist for engineers to check their schematics and review services based on customer carrier board schematics. These services prevent design errors before they occur. This saves time and reduces costs associated with developing carrier boards.
Page 65 R&D costs and hardware investment. By virtue of a cooperative relationship with leading original manufacturers of CPUs and chipsets - such as ARM, TI, and NXP - Advantech helps solve communication and technical support difficulties. This can reduce the uncertainties in product devel- opment.
Page 66 I/O and perfor- mance. Advantech also offers software evaluation and peripheral module recommen- dations (such as WiFi, 3G, BT). At this stage, Advantech seeks to resolve customer concerns. Product evaluation with a focus on performance and specification is vital during the planning period.
Page 67: Contact Information
Korea (Toll Free) 080-363-9495 Taiwan (Toll Free) 0800-777-111 Russia (Toll Free) 8-800-555-01-50 Alternatively, you can contact the Advantech service team via our website. http://www.advantech.com.tw/contact/default.aspx?page=contact_form2&sub- ject=Technical+Support Our technical support engineers will provide a quick response to your queries Technical Support and Assistance 6.3.1 Warranty Policy The warranty policy for Advantech products is provided below.
Page 68: Repair Process
The DOA cross-shipment excludes any shipping damage, customized and/or build- to-order products. For products that are not DOA, the return fee to an authorized Advantech repair facil- ity will be at the customer's expense. The shipping fee for reconstructed products from Advantech back to the customer will be at Advantech's expense.
Page 69 "Attn. RMA Service Department". All products must be returned in properly packed ESD material or anti-static bags. Advantech reserves the right to return unrepaired items at the customer's cost if inap- propriately packed. Door-to-Door transportation, such as speed post, is recommended for delivery. Oth- erwise, the sender should bear additional charges such as clearance fees if air cargo shipment methods are used.
Page 70  tomer who is without warranty. If a product has been repaired by Advantech, and within three months after such a repair the product requires another repair for the same problem, Advantech will con- duct the repair free of charge. However, free repairs do not apply to products that have been misused, abused, or subjected to unauthorized disassembly/modification;...
Page 71 ROM-2860/DK2860 User Manual...
Page 72 No part of this publication may be reproduced in any form or by any means, such as electronically, by photocopying, recording, or otherwise, without prior written permission from the publisher. All brand and product names are trademarks or registered trademarks of their respective companies. © Advantech Co., Ltd. 2024...

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